2022 Related Topics 
International Coach Academy
OCTOBER 11, 2023
Message from Robyn Logan, CEO The 2022 Graduate Yearbook once again showcases the amazing talent of our Graduate Coaches. In 2022 the number and diversity of coaching specializations grew to include some very specific contexts in which our coaches are using their skills.
Let's Grow Leaders
DECEMBER 26, 2022
Top 3 Let’s Grow Leaders Articles of 2022. Our number one most-read article in 2022 is on how (and when) to say no at work. The post The Best Leadership Articles of 2022 (according to you) appeared first on Let's Grow Leaders. Which leadership article resonated most with you and why?
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The Creative Life
DECEMBER 26, 2022
The post The best books I read in 2022 appeared first on The Creative Life. Books I read this year that are worth sharing.
The Creative Life
MARCH 21, 2022
The post The best platforms for your digital products in 2022 appeared first on The Creative Life. Looking for new income streams? Here are three platforms where graphic designers, artists and photographers can upload and sell digital products.
Speaker: Stela Lupushor, Founder, Reframe.Work Inc.
In this exclusive webinar with Stela Lupushor, you’ll learn how to do all of the above, and you’ll also walk away with new perspectives on: Evolving employment value proposition: exploring the changing social contract between employees and employers, and ways organizations can redefine the value exchange Workplace experience: rethinking the workplace (..)
Your Work, Your Way
FEBRUARY 21, 2023
The lists below are ordered from highest to lowest and are based on job postings for remote freelance opportunities in the FlexJobs database from January 1, 2022, through December 31, 2022. If you’re one of the millions considering making the leap to a freelance career , FlexJos has the latest trends and data on the freelance market.
SME Strategy
DECEMBER 21, 2022
As we approach the end of 2022, it's a good time to reflect on the year that has passed. At SME Strategy, we're reflecting on 2022 — a year that has taught us a lot. If you're taking a break over the holidays, this could be the ideal time to reflect on your year's highs and lows.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence. Collaborative scripting can improve CX and agent performance.
Speaker: Kate Nasser, The People Skills Coach™
June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term. Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. companies can specifically implement AI to teach agents how to approach customers at all levels.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques. How proper coaching can reduce agent burnout.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture.
Speaker: Amy VanHaren, CEO and Founder, pumpspotting
Did you know that most women of childbearing age evaluate a company's family-friendly benefits strategy long before they’re expecting? Whether they’re a current employee or someone you’re trying to attract, signaling that your company offers a supportive and inclusive culture for women and families is critical for a successful talent strategy.
Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum
Authentic employer branding is reflected in recruitment and retention efforts. Failing to modernize an organization’s approach to attracting and retaining talent by focusing on candidate and employee experiences could result in quiet quitting, turnover, vacancies, and lost opportunities that have the potential to impact overall profitability.
Speaker: Karen Weeks, Chief People Officer at Ordergroove
As HR professionals, we always want to make sure the work we are doing, the programs we are rolling out, and the perks we offer have the most value and impact to the team. How can we determine what that means for our organizations? We need to ask our team!
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