October, 2018

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How Leaders Can Get the Most from Criticism

Let's Grow Leaders

Criticism: Gift or Garbage? “David, I hear what you’re saying about getting the feedback you need to make good decisions. I get it – I really do. But my problem isn’t getting enough feedback – I get too much. Everybody has an […]. The post How Leaders Can Get the Most from Criticism appeared first on Let's Grow Leaders.

IT 502
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Is your Salary Negotiable?

Career Advancement

“The best move you can make in negotiation is to think of an incentive the other person hasn’t even thought of – and then meet it.”. ~Eli Broad~. Nora received a job offer for the position of her dreams. She was ecstatic. She wasn’t even focused on the salary. Fortunately, she shared the news with one of her mentors, who had also been her very first boss.

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3 Ways to Change the World from Your Cubicle

On The Job

I'm fed up, and I know many of you must feel the same. I'm fed up with the name-calling, the finger-pointing and the yelling. I wish I could wave a magic wand and make it all go away, but I can't. What I can do is think about how I behave every day and hopefully do a little better. Most of us spend the majority of our hours at work. While we're unlikely to stand up in our cubicle, point at someone and start yelling about how they're wrong, stupid, hateful and wear ugly shoes -- we can use the wo

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Whatever the Problem, Love Is the Answer: Even in Government! (A true story)

Creativity at Work

Whatever the Problem, Love Is the Answer: Even in Government! (A true story)Whatever the Problem, Love Is the Answer A true story of how one innovative leader resolved a seemingly insurmountable emotionally charged conflict and how you too can lead with heart One day, back in 2000, I was chatting with Ken Wiesner, in preparation for a workshop I was giving his team about creativity, leadership and [.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Unlocking success in digital transformations

McKinsey

Digital transformations are even more difficult than traditional change efforts to pull off. But the results from the most effective transformations point to five factors for success.

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How to Overcome a Frustrating Setback at Work

Let's Grow Leaders

I know it’s painful, but take a minute to consider the most frustrating setback you’ve ever had at work. If you’re like me, you’ve got plenty to choose from. Pick the most gnarly, frustrating one. Chances are you didn’t “deserve” this thing […]. The post How to Overcome a Frustrating Setback at Work appeared first on Let's Grow Leaders.

IT 495
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The benefits of transparency are bigger than you can imagine, which is why transparency feels so hard

Penelope Trunk

My son left. He’s in Boston now. My friend Lauren agreed to take care of him. “Until when?” I said. “Right now, just get him on the plane. He doesn’t have a cello and he doesn’t have a teacher and he just needs someone to help him. I can help him.” I want to believe I picked Boston because there is a teacher there who is a good fit.

IT 101
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We Know We're Rude With Our Phones -- But We Don't Do Anything About It

On The Job

When cellphones first made their appearance, workplace advice columnists like myself advised that bosses and co-workers became annoyed when a worker used it at work. There were several reasons: people using cellphones tended to yell into the thing; the calls were often personal and inappropriate at work; and workers on a cellphone were seen as goofing off.

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Career Advancement is a Privilege, Not a Right

Eat Your Career

I’ve encountered a number of counterproductive attitudes in the workplace, but one in particular really bothers me. Too many people out there think they deserve career advancement for all the wrong reasons. For example, they believe they’re entitled to it because they’ve worked at the company for a certain number of years. Or, they think it’s justified because someone else just got promoted…and it’s only fair that they should as well.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Digital strategy: The four fights you have to win

McKinsey

Yesterday’s tentative approaches won’t deliver; you need absolute clarity about digital’s demands, galvanized leadership, unparalleled agility, and the resolve to bet boldly.

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9 Tips To Build a Healthy Work Relationship With Employees

Vantage Circle

A healthy work relationship with employees not only creates a positive work environment but also helps in the growth of an organization. Not much is talked about boss-employee relationship. Like any other relationship it also has many wavelengths and needs a proper flow to sustain and grow. A Harvard Business Review survey reveals 58 percent of people say that they trust strangers more than their boss.

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6 Smart Steps to Help Your Team Navigate Change

Let's Grow Leaders

Change is Inevitable, Strategic Change is a Choice It’s a hard truth that confounds many leaders: continued success requires continued change. But change isn’t easy. For most people (and therefore most of your team) it’s more comfortable to do what you did […]. The post 6 Smart Steps to Help Your Team Navigate Change appeared first on Let's Grow Leaders.

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How to ask for help and not feel incompetent

Penelope Trunk

The leasing company said they were waiting on a criminal background check. This was a good sign since it’s the only part of the rental approval process that I pass with flying colors. While we were apartment hunting, we rented a beach house priced to attract people who want to recreate Grey Gardens without the grandma’s-attic-glamour or Kennedy-kid square footage.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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The One Thing That Can Improve Feedback

On The Job

It's pretty much a given that everyone hates performance reviews, which is why more companies are urging managers to give "continuous feedback." What this looks like can vary: "Great job, Susan, on that presentation." "John, I think you need a little more research on that report." "Jeff, I'm not sure that tie really goes with that jacket." While this is all feedback, none of it is really helpful.

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BetterUp and Workday Partner to Enhance Worker, Workplace Well-Being

BetterUp

Today marks another milestone in our company journey to help workers at all levels flourish in the workplace via the use of coaching, technology and evidence-based research. To better support our customers in this endeavor, we have deepened our strategic and business partnership with one of the most driven and forward-thinking companies in finance and HR today, Workday.

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Leading agile transformation: The new capabilities leaders need to build 21st-century organizations

McKinsey

To build and lead an agile organization, it’s crucial that senior leaders develop new mind-sets and capabilities to transform themselves, their teams, and the organization.

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Good Leaders Don't Disappear

Strategy+Business

By recognizing the counterproductive thoughts and behaviors that cause you to silence yourself, you can stay visible to your team and give your people more reasons to follow you.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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7 Steps to Stop the Drama – a Leader’s Ultimate Guide

Let's Grow Leaders

Life is crazy; work doesn’t have to be. Stop the drama and get back to work. Do you work with a drama addict? Are you desperate to stop the drama and focus on real work? Maybe you have a boss who thrives […]. The post 7 Steps to Stop the Drama – a Leader’s Ultimate Guide appeared first on Let's Grow Leaders.

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Introducing: My Patreon

Penelope Trunk

I have been blown away by the comments on my last post. I am so appreciative of the kindness and support and all the ideas so many of you have shared. I asked myself: why am I so reluctant to do Patreon? Melissa has been telling me to do it for years. And now so many commenters are telling me to do it, too. The first, most obvious reason is that I’m terrified of rejection.

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Why You Don't Want to Rely on Gut Instinct

On The Job

As you rise through the ranks and become a manager, you may be faced with ethical dilemmas. Perhaps you're not worried -- you know your moral compass is solid and you would never do anything that wasn't in line with your values. But can you really rely on that compass when you're in a fast-paced environment where there is constant pressure to produce results and beat the competition -- or else?

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Employee Engagement Ideas To Take Away From Snapdeal 2.0

Vantage Circle

Consider this as a bedtime story for all current and future entrepreneurs. Employee engagement is necessary for your business. Indeed, Snapdeal-who everyone wrote off-came back stronger than ever. Their secret? Brilliant employee engagement ideas and strategies ,according to co-founder Kunal Bahl. Snapdeal is back into the scene after being invisible for more than a year.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Accidentally agile: An interview with the Rijksmuseum’s Taco Dibbits

McKinsey

The director of the national museum of Dutch art and history describes the central role of agility in the museum’s massive renovation project—and in its drive for perpetual renewal.

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Some simple Bitcoin economics

World Economic Forum

Cryptocurrencies, in particular Bitcoin, have received a large amount of attention as of late. The total market capitalisation of cryptocurrencies reached nearly $400 billion in December 2017, according to coincodex.com.

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Transforming the Customer Experience and Great Customer Service: A Frontline Festival

Let's Grow Leaders

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […]. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders.

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Facebook Messenger Chatbot Marketing: The Definitive Guide (2018)

crowdspring

This is a comprehensive guide to Facebook Messenger Marketing using chatbots. We know that the idea of using a chatbot can be a little intimidating, especially for startups and small businesses. But the truth is that chatbots can improve marketing and make marketers’ lives easier. To create this guide, we partnered with Larry Kim, the CEO of MobileMonkey , a popular Facebook Messenger Marketing platform used by millions of users worldwide.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.