Let's Grow Leaders
AUGUST 16, 2012
Leaders work hard to build confidence in their teams. They know that building confident teams and people is vital to success. Confident team members are more creative, communicate more effectively, and take more risks. Plus, it’s easier to delegate to a confident person. Sometimes the very actions leaders take to create confidence, can backfire.
On The Job
AUGUST 31, 2012
Five years ago you may have laughed if someone told you that you would not only take on twice your current workload, but be happy about it – and be willing to take a pay cut. Or, you may have thought someone was pulling your leg to tell you that your Ivy League education would net you a 20-hour-a-week temp job with no benefits and have you living at home with your parents.
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Penelope Trunk
AUGUST 9, 2012
A common refrain about Generation Y is that there is a dearth of leadership. It’s something I heard every day when I was a twenty-something at work, when people were saying Generation X were slackers. And, I have a feeling that while the Baby Boomers were high at Woodstock, their elders were saying there was a dearth of leadership in the younger generation.
Eat Your Career
AUGUST 31, 2012
Let’s face it: Everyone wants to be a team player. And most people think they are. But we know that’s not true. Some people are so consumed with their own work; they forget to support their team—or they flat out don’t care. It isn’t always easy to be a part of a team. In fact, it’s sometimes a real pain! But it’s an absolute necessity in the workplace.
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Lateral Action
AUGUST 14, 2012
Being stuck in the same routine day in day out can narrow your creative vision. You see the same things, hear the same sounds and life feels a little mundane. When you sit down to brainstorm ideas, your paper fills up with doodles of nothing in particular, and your attention is soon drawn to life […]. The post How to Broaden Your Creative Horizons with Travel appeared first on Mark McGuinness | Creative Coach.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
AUGUST 27, 2012
We’ve all been on the receiving end of stupid feedback from time to time. It’s mean. It hurts. And it isn’t useful… or is it? Feedback is stupid when it’s alarming, but not specific… when we leave the conversation not understanding what to learn, or have any inkling about what to change. It’s easy [.] The post Stupid Feedback: When Stupid Smarts and What to Do About It appeared first on Let's Grow Leaders.
On The Job
AUGUST 2, 2012
I don't think I've ever worked anywhere that people didn't talk about politics. Of course, my jobs have always involved the news business, so that's pretty natural. But I know that for some people, discussing politics at work can be uncomfortable. Still, is there any way to avoid it? Check out this column I recently did for Gannett/USAToday. Most of us know that it's best to stay away from discussions about politics and religion at work.
Penelope Trunk
AUGUST 27, 2012
The research about inspiration is, generally, that it improves our wellbeing but we cannot control when it comes to us. That said, opening ourselves to new experiences makes inspiration more likely. And surrounding ourselves with inspired people makes us more likely to feel inspired ourselves. We constantly look for work that inspires us, but I have found in my career that often the jobs that were most inspiring to me were not necessarily at companies doing inspiring work.
Eat Your Career
AUGUST 22, 2012
Communicating professionally is an essential part of workplace etiquette. It can be difficult to keep your emotions in check , especially when things are busy and stressful. But how you communicate with co-workers and superiors can truly make or break your career. Are you communicating professionally? Take this quiz and find out! Download the PDF version here >> Instructions.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Lateral Action
AUGUST 7, 2012
Clarity of thought, creative breakthroughs and inner peace whilst having a vacation from your overactive mind? Sound good? You need to sharpen your pencils. An all-too-familiar creative roadblock If you’ve ever had a tight deadline for a project or been trying to finish that latest article that seems to never end, you’ll appreciate the desperation […].
Let's Grow Leaders
AUGUST 23, 2012
“What’s your leadership magic?” That’s my favorite question to ask really successful front line leaders. Clearly something is working for these folks, and I am always thirsty to understand just what. If you are a leader growing leaders, it’s a great question to ask. I guarantee it will immediately bring out sparkles in eyes, [.
On The Job
AUGUST 21, 2012
I'm one of those people that loves to sit and people watch. Give me a nice, cold Diet Dr. Pepper and put me in a shopping mall or airport terminal, and I'm perfectly happy to find a nice seat and do nothing but watch people go by. I like to wonder where the people are going, what they do for a living and why they're wearing Uggs in the middle of summer.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Penelope Trunk
AUGUST 1, 2012
For the last three months I’ve been working in my garden about six hours a day. I dug up an acre of land. The first thing I did was plant a vegetable garden that is 50 yards long and 10 yards wide. I planted everything I had ever seen people grow in my area. Next I added paths and walls and stairs and bridges. I spent the majority of my time as a new mom in New York City wandering around the Brooklyn Botanical Garden trying to figure out what to do with my life, napping among the cherry b
Eat Your Career
AUGUST 15, 2012
It?s easy to get so absorbed in our day-to-day activities that we forget to focus on our own professional growth and development. But this is such an important part of creating a satisfying career! After all, there?s nothing worse than feeling stagnant or stuck in a dead-end job. Professional development means advancement, learning new things and exploring new career paths.
Let's Grow Leaders
AUGUST 28, 2012
Anyone can be angry– that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way– this is not easy. -Aristotle I run… I do yoga… I reflect… I write…and sometimes, I get angry. As leaders, how we manage [.] The post On Anger: Techniques for Managing Emotions at Work appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 24, 2012
My phone rang again this week. It was a front-line leader I have known for years having team trouble. “I can’t get them motivated. They just don’t seem to care like I do. I am not sure what to do, I’ve tried everything.” I have received this same call many times over the years, [.] The post Team Trouble? How to Build a Team One Person at a Time appeared first on Let's Grow Leaders.
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Let's Grow Leaders
AUGUST 18, 2012
I first really met this spirited warrior, Matt on a (yoga) Mat. Our arms and spirits intertwined as we breathed through warrior poses. That was when I began to understand his powerful and joyful heart and spirit. Oh sure, we had been working together at church on our “Quest” before that, me as advisor and [.] The post Saturday Salutation: Spirited Warrior appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 3, 2012
As we have been working through our “Charisma Project,” I have been on the look out for signs of great charisma in every day life, and realized it’s time for me to talk about Larry. Larry Owensel is a professional dancer and personal trainer, and teaches the interval kickboxing class I have been taking each [.].
Let's Grow Leaders
AUGUST 20, 2012
If you are just tuning in to our Charisma Experiment, a group of my readers and I have been on a journey exploring the concepts and techniques discussed in Olivia Fox Cabane’s book, The Charisma Myth. After reading the original post, Olivia graciously offered to answer questions that emerged. You can learn more about the [.] The post Charisma Questions… Answers From Olivia Fox Cabane appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 13, 2012
Sometimes people find themselves in positions of leadership before their self-confidence has caught up with them. Helping others to see themselves as the leaders they are, can make them more powerful. Here’s a story of why confidence matters… Yesterday I herded cattle. Not by myself, but with an eclectic group of 7 other novice city [.].
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
AUGUST 11, 2012
This week, my husband and I scrambled up the boulders of Mt. of the Holy Cross one of Colorado’s spectacular 14ers. The trek was a beautiful journey of challenge and connection. The most tangible beauty came from the dramatic 360 views on this clear, cool summer day. There was also intense beauty in pushing through when the [.].
Let's Grow Leaders
AUGUST 4, 2012
This is a guest post from my son Ben Evans, 17. Ben is a youth envoy to the Unitarian Universalist United Nations Organization, and recently served as a delegate to the National Youth Assembly at the UN. He holds a variety of leadership roles at school and church, and enjoys music and drama. “Youth are [.].
Let's Grow Leaders
AUGUST 22, 2012
“It’s tough not to notice a raging fire” -Phil Cooke What’s next? What are you born to do? What is your calling? A vital topic for me and for those I lead. Phil Cooke contributes well to this conversation with his book, The One Big Thing. He starts with two Big Questions about what’s next: [.] The post What’s Next?
Let's Grow Leaders
AUGUST 30, 2012
As a yogi, I believe in the connection between body, mind and spirit. I also know that my fitness routine is a vital aspect of who I am as a leader. For me, time spent on fitness is time to think, to clear my head… and to become mentally and physically stronger. When I [.] The post Is Fitness a Leadership Competency? appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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