Let's Grow Leaders
APRIL 1, 2021
There’s Nothing Normal About Where We’re Headed Next- Time to Embrace the New Abnormal Your team is looking to you for guidance on what happens next. As you’re making plans think beyond the new normal, and focus on helping your team thrive […]. The post Thriving in the New Abnormal: How to Support Your Team (With Video) appeared first on Let's Grow Leaders.
Career Advancement
APRIL 5, 2021
“Personal relationships are the fertile soil from which all advancement, all success, all achievement in real life grows.” – Ben Stein. Getting to know the key executives in your company will propel your career forward. Those influential leaders need to know who you are, what you do, and the value you bring. When they understand how much you contribute and truly like and believe in you, they will want to see you succeed.
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On The Job
APRIL 5, 2021
I've been covering the workplace for a long, long (long) time, and the one thing I have learned is that 99 percent of the problems in the workplace occur because of poor communication. Poor communication between managers and employees and poor communication between co-workers is usually at the heart of every snafu, dispute and poor job performance. That's why I think a recent podcast with management guru Robert Sutton is valuable.
Darius Foroux
APRIL 15, 2021
One of the good things about the pandemic was that we quickly got used to being on our own. It was a forced exercise in self-reliance.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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McKinsey
APRIL 13, 2021
What’s the right approach for getting the most value from artificial intelligence? We find it’s transforming one or two important slices of your business at a time. Analytics Insights Artificial Intelligence
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
APRIL 12, 2021
Strategic partnerships with human resources professional can be game-changers. Your human resources professionals can be wonderful strategic partners and collaborate with you to achieve amazing results—but it takes trust and a solid relationship to get there. Too many leaders miss out on the huge strategic potential of their human resources partnerships.
CoCaptain
APRIL 30, 2021
The Past. Remember those weird days, back in the 80s, when therapy was reserved for those lucky few who had money and time to address their issues; or those with serious mental problems that demanded immediate help? And even then, it was sort of a hushed thing—taboo even—no one was going around at dinner parties talking about their recent session with their therapist.
On The Job
APRIL 26, 2021
If you've ever watched any of the cable news shows, you know that it seems whoever talks the most -- and the loudest -- seems to win. But it appears that such a strategy doesn't work in negotiations, according to new study. The study finds that during negotiations, periods of silence foster a more deliberative mindset because we interrupt our fixed mindset thinking.
Darius Foroux
APRIL 16, 2021
I took a few days off last week because I wanted to rest. It’s something I learned from Dale Carnegie.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
McKinsey
APRIL 15, 2021
Naomi Bagdonas and Connor Diemand-Yauman, lecturers at Stanford’s Graduate School of Business, hilariously explore the power at the intersection of humor, business, and leadership. It’s no joke.
Penelope Trunk
APRIL 26, 2021
I’ve been hiding so much that the only way I could sort it out was with a list; a list of things I thought were too awful to write. 1. College applications were hell. Like many delusional parents, it took my kid applying to Harvard early decision to make me realize he wouldn’t be going there. He didn’t want to leave the Boston area, and I didn’t want him to go into debt.
Let's Grow Leaders
APRIL 28, 2021
Practical Ideas For Becoming a Better Middle Manager. “Middle managers are like the middle child of an organization; often neglected by senior managers and blamed by their reports. However, they’re still expected to be as charming as the youngest and simultaneously as responsible as the oldest. We end up with middle child syndrome, enshrouded in conflict, wanting more of a say, and not sure how they fit in.” .
CoCaptain
APRIL 12, 2021
The expansion of technology has been one of the key factors in accelerating the business coaching industry: paving the way for making business coaching more accessible, expanding its reaches across the globe, and increasing the public’s awareness of coaching. This growth, however positive, has come with its fair share of pitfalls that every business coach and client must learn to navigate.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
APRIL 19, 2021
A new survey by PwC finds that three-quarters of executives say that remote work caused by the pandemic was successful for their companies and that productivity (despite an initial decline) stayed on track or even improved. One interesting finding, however, is that it's "superachievers" who seem to be pulling the weight, often working harder and longer than other team members.
Darius Foroux
APRIL 2, 2021
When death comes knocking, we can’t say, “Hold on, just give me a few more months.
McKinsey
APRIL 15, 2021
Although banks face intense pressure from new entrants in financial services, they have an edge in resources they can use to rapidly launch their own digital businesses.
Vantage Circle
APRIL 9, 2021
Soft skills, also known as "interpersonal" or "people skills," are essential for day-to-day interactions both inside and outside the workplace, and they complement technological or hard skills. Soft skills refer to how people connect, listen, participate in conversations, provide input, work as part of a team, solve problems, and resolve disputes.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
Let's Grow Leaders
APRIL 5, 2021
Delegate the Right Decisions to Save Time and Reduce Anxiety for Everyone. You want to empower your team to make the right decisions. But delegating can be scary. After all, some decisions are not up to them. Heck, some are not even up to you. So, how do you delegate the right decisions and ensure your team understands the decision-making parameters?
CMOE
APRIL 28, 2021
In a recent survey, 97% of 10,000 senior leaders surveyed said that being strategic was the leadership behavior most important to their organization’s success—but another study indicated that fully 96% of leaders say they lack the time for strategic thinking.*. Leadership today is about more than being operationally effective, solving existing problems, and guiding people through the work that needs to be done each day.
On The Job
APRIL 12, 2021
My last post was on communications, and I wanted to address the topic again because there are some unique challenges with communicating virtually. One of the biggest issues is that team members are often communicating for the first time with someone they've never met in person. While they may believe a virtual conversation goes well, they are often taken aback when an email later arrives from this person that seems less-that-friendly or judgmental.
Darius Foroux
APRIL 23, 2021
Growing up, I often heard stuff like, “You can be anything you want!
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
APRIL 16, 2021
Too often, training programs fail. Here’s how businesses can create a learning culture and invest in the capabilities that will help individuals and organizations thrive.
ChaiOne
APRIL 6, 2021
What is digital transformation? Digital transformation is tough to define because it looks so very different for every industry. Yet, in general terms, it is explained as incorporating digital technology into all business areas. The result is a fundamental change in how businesses function and interact with customers. It is a radical rethinking of how an organization uses technology in conjunction with processes and people to change business performance.
Let's Grow Leaders
APRIL 19, 2021
This technique will get your team talking about hopes and fears. You want to get your team talking about their concerns, but if they’re like so many of the employees in our courageous cultures research , they are likely holding back. In fact, 40% of the employees in our research said they lacked the confidence to share their ideas that would improve the business.
CMOE
APRIL 27, 2021
Top 10 Characteristics of High-Performing Teams. 1. Decisiveness. 2. Alignment of Values. 3. Trust. 4. Drive. 5. Confidence. 6. Learning. 7. Diversity & Inclusion. 8. Celebrating Achievements. 9. Team Mentality. 10. Conflict Management. Outstanding business teams possess positive attributes that enable them to perform at a high level—and sustain that level of performance over years.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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