Let's Grow Leaders
AUGUST 29, 2014
'Joe’s a bright guy and his idea was solid. His data seemed right intuitively, but we had a few questions. My peer started with a softball. Joe responded with a stutter, swing, and a miss. He made the cardinal sin of answering tough questions– he made stuff up. He wasn’t exactly sure of the answer, and he took a chance that we were dumber than he was on the topic.
On The Job
AUGUST 22, 2014
'There''s no better feeling than coming out of a job interview and feeling like you nailed it. You and the interviewer clicked, everyone seemed very impressed with your resume and abilities, and there was plenty of positive body language. On the other hand, there is no worse feeling than knowing that you messed up -- that somewhere in the interview you really bombed and possibly blew your chances of getting a job you really want.
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Career Advancement
AUGUST 18, 2014
“Financial rewards follow accomplishment; they don’t precede it.” ~ Harry F. Banks. A client of mine, Lance, has been with his company for ten years. He works hard and gets his work done. Management knows he is consistent, reliable, and loyal. They’re happy with the status quo. Unfortunately, my client is not. He is ready to make the change.
Penelope Trunk
AUGUST 22, 2014
'I was talking to this woman who’s in her late 20s about how you have to know what you want to be respected for in order to feel respected. People can’t respect you if you don’t respect you. I can’t tell you her name. Let’s call her Imogene because it’s one of the most popular names of 2014 and I want this blog to feel fresh even though I’m writing about a topic that I have not been able to shut up about for five years.
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Strategy+Business
AUGUST 25, 2014
'Starbucks'' plan to pay its workers'' college tuition may signal a new era in how employers consider their employees.Sometimes the most obvious questions are the most crucial.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
AUGUST 25, 2014
'When I heard his story, I wanted to scream with him and for him. But screaming at water under the bridge just brings more rapids. I paused for what was an uncomfortably long time. Then, I whispered, “I know this hurts. But you have to stop. Kick and scream and get it all out, and then take a deep breath and take off on the high road.” It’s true that John didn’t deserve this.
On The Job
AUGUST 19, 2014
'Meditation – or mindfulness – is seen by some as the latest new-age fad where people sit around on the floor humming with incense burning nearby. It’s not often considered a top business practice at highly competitive companies. But some of the nation’s largest employers are embracing mindfulness as a way to ease the stress of a workday for employees, improve leadership and hopefully lead to happier and more productive workplaces.
Let's Grow Leaders
AUGUST 22, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. Our August Festival is all about Humor in the Workplace. Thanks to Joy and Tom Guthrie of Vixwerx for the great pic. “Everything is funny, as long as it’s happening to somebody else.” - Will Rogers. Humor and Leadership. “A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” – Dwight D.
Let's Grow Leaders
AUGUST 11, 2014
'Unsticking your team is one of the biggest challenges of a leader. When inertia sets in, there’s almost always a breakdown in belief at some level. When teams stop believing they stop doing. If your team has lost that magic feeling, look for signs of lostbelieving. 6 Reasons TeamsStop Believing. 1. They Stop Believing in You. This can take a variety of forms, but it almost always comes down to a matter of trust.
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Let's Grow Leaders
AUGUST 15, 2014
'Today I bring you a guest post from LGL Tribe member, David Tumbarello. I often find his comments could be a post in themselves. His views on confident humility are so rich, I invited him to share more deeply. Thanks to LGL Tribe member, Joy Guthrie for the art. Confident Humility: The Conversation Continues. My hope in writing this guest blog today is to respond to Karin Hurt’s post about Humility and Leadership.
Let's Grow Leaders
AUGUST 6, 2014
'You team has questions they’re afraid to ask. They’ve got limited information, but they figure if you wanted to tell them you would. They worry that raising the issue will look like insubordination, or somehow make them look less in your eyes. Maybe you can share, maybe you can’t. But that doesn’t make the questions go away.
Let's Grow Leaders
AUGUST 18, 2014
'Your body might sabatoging your career. Not on purpose, your heart’s in the right place. In fact, you’ve mastered the basics. You’re way past avoiding eye contact, wussy handshakes, and the proverbial fig leaf arms. Beware of 3 more subtle nonverbal cues that I see seriously damage credibility. 3 Subtle Nonverbal Mistakes Leaders Make. “I speak two languages, Body and English”-Mae West.
Let's Grow Leaders
AUGUST 1, 2014
'As a follow-up to our discussion about the Biggest Mistakes Team Leaders make, Bruce Harpham offers his insights on the biggest mistakes NEW leaders make. Mark Twain said, “Good judgement is the result of experience and experience the result of bad judgement.” When we made errors in judgement, it’s important to learn from that experience. Fortunately, you don’t have to experience every leadership mistake personally in order to grow your skills.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
AUGUST 8, 2014
'As if you weren’t already stressed enough about the interview, now you realize it’s 3 against one. There’s strength in numbers, and the numbers are on their side. Don’t freak out, with a few careful moves you can leverage apanel interview to your competitive advantage. First, relax. They’re not doing this to intimidate you.
Let's Grow Leaders
AUGUST 27, 2014
'More than anything, your team wants to know you have their backs. They want to know they matter–to you–not just to the company. They want to believe you’d walk through fire for them and to take the proverbial bullet coming from above. Of course you would, but do they know it? A Short Story on Having Guts and Backs. We all cringed when this particular leader, let’s call him “Simon,” would walk into the store and start interacting with customers.
Let's Grow Leaders
AUGUST 4, 2014
'Too many leaders run through their days without taking time to consider how and why they lead as they do. Days become months and months become years. Pressures, grooming, and politics all create counter-pressures to authenticity. Articulating what you value, helps you to stay true to what you believe. Every year, I take time out to work on my leadership credo.
Let's Grow Leaders
AUGUST 20, 2014
'Chances are, unless you ask, most people won’t tell. People are holding back their best thinking on how you can improve. In fact, research consistently shows that people rate themselves higher than others do. When it comes to self-assessment, our confidence seems to out-weigh our humility. This is partly because we know our own context, and therefore give ourselves the benefit of the doubt.”Sure, I slacked off a bit on that project, but, I’m only human for Pete’s sake.
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Let's Grow Leaders
AUGUST 13, 2014
'You see her talent and potential. She’s not convinced. She has great ideas, but seldom shares. She could be contributing so much more, you know it. But for reasons you don’tunderstand, she’s not ready. It’s crushing you to see her shying away from possibilities. But building confidence is complicated. You’re not a psychologist and this stuff can get messy.
On The Job
AUGUST 7, 2014
'There is good news and bad news about the job market. First, the good news: Employers are hiring more people, and for better-paying positions. Now for the bad news: Some employers are still too short-sighted when it comes to hiring decisions. The Washington Post recently profiled a J. Jennifer Johnson, a 36-year veteran worker with tons of skills but no job offers.
On The Job
AUGUST 13, 2014
'Research shows that our conscious brains can handle about 40 bits of information a second. While that may sound like quite a bit, consider the fact that our unconscious minds can handle 11 million bits of information per second and 10 million bits of that can be visual data. In a new book, Power Cues, author Nick Morgan explains this means, for example, that if you suddenly get a powerful gut feeling that the person sitting across from you is concealing an important feeling or piec
On The Job
AUGUST 26, 2014
'The next time you go to a meeting, you might want to consider leaving your iPad behind and instead taking along a pad and pen. That’s because a new study shows what many of us have suspected for some time: That we’re better able to retain and understand information if we write it longhand instead of using a laptop or other device to take notes. In three studies by Pam A.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
AUGUST 5, 2014
'I think I may scream if I see one more CEO on television touting his or her company and: Using upspeak. "I think our sales will exceed expectations? Our customers seem to be loyal?" This sounds like the CEO isn''t sure, or channeling a 13-year-old at the mall with friends. Being boring. I''ve seen company leaders talk about their products with the the enthusiasm of reading the dictionary.
Penelope Trunk
AUGUST 27, 2014
'This webinar will show you how to leverage your strengths by understanding personality type. The course is 8pm EST from Mon. Oct. 13 – Thurs. Oct. 16. It includes four days of live video sessions, live chat and email-based course materials. If you purchase this course in the next week, the cost is $145. After that the price goes up to $195. Buy it now.
Penelope Trunk
AUGUST 6, 2014
'I told Melissa that black and white photos look stupid on my blog. Did you know Melissa edits my photos? It started out that she lived with me, and she took all the photos. Her photos are gorgeous. When she moved out of my house I knew I couldn’t take pictures as well as she did, so I asked James Maher to take photos. He brought a gritty street photographer’s eye to the blog.
Strategy+Business
AUGUST 15, 2014
'As demand for ambulatory care grows, providers can unlock access using existing resources. But they''ll need to redesign the way they operate--by putting the patient in the middle.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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