Let's Grow Leaders
DECEMBER 23, 2013
'“Mommy, I’m not a leader.” Why do you say that? “Because John is the one that tells us what to do on the playground and we follow him. So that makes me a follower.” Ugh. Tricky. I’m not impressed by John’s “leadership.” I want my son (and all young children) to see kindness, […] The post 8 Ways to Nurture Leadership in Young Children appeared first on Let's Grow Leaders.
On The Job
DECEMBER 6, 2013
'Does any of this sound familiar? You have to introduce yourself to the security guard every day to gain entrance to your office, and you’ve worked at the company for three years. At last year’s holiday gathering, the office manager mistakenly thought you were the Federal Express driver and handed you two packages instead of a glass of wine. You were out sick for nearly a week before anyone noticed you were gone.
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Penelope Trunk
DECEMBER 16, 2013
'You know authenticity is how you connect with people, but it’s hard to know how to gain authenticity. Just wanting it does not increase it. Also, our perception of what is authentic changes. For example, five years ago, when social media was new, authenticity was transparency. Today, with most things feeling transparent, authenticity is something more nuanced. 1.
Eat Your Career
DECEMBER 12, 2013
'Over the past few months, I’ve talked about this concept at length in numerous webinars, speeches and presentations. Career Academy members are already familiar with this, as are those who have attended my live training programs. But this is one concept that’s so important, it deserves a blog post of its very own. When it comes to career advancement, the biggest question has to do with your value to the organization.
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Strategy+Business
DECEMBER 1, 2013
'This year''s best business books on globalization examine the rising flood of companies from emerging markets. These companies not only will drive the process of economic convergence, but also will increasingly compete head-to-head around the world against established multinational corporations from developed economies.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
DECEMBER 20, 2013
'Welcome to the Holiday Edition of the Frontline Festival: Expert Advice on Gifts and Giving. In addition to sharing their posts, I invited each thought leader to share their “leadership gift” in one or two words. Engaging a Giving Spirit Jon Mertz, Thin Difference shares The Unboxed Life: Giving To lead more fully, we need to […] The post Expert Advice on Gifts and Giving: A Frontline Festival appeared first on Let's Grow Leaders.
On The Job
DECEMBER 2, 2013
'Stress can mean different things to different people, but the American worker clearly has plenty. Consider: • Interruptions ruin our day. A survey by AtTask finds that 37% of workers say interruptions lead to "work hell." • We work too much. Some 57% of workers put in more than 40 hours a week while 8% work more than 60 hours a week, the AtTask survey finds. • Financial worries abound.
Penelope Trunk
DECEMBER 11, 2013
'I try to never do New Year’s resolutions. Statistically speaking they’re the path to failure. If you are committed to doing something big, you’ll do it now. Also, in December people have a sense that time is running out, so they do things carefully and methodically. In January people have a sense that it’s a new year and there are twelve fresh months and I think that leads to delusional BS about how much we can get done.
Eat Your Career
DECEMBER 4, 2013
'As we approach the new year, now is a perfect time for reflecting on the year that was—where you’ve been and where you want to go in the future. This is equally important for your professional life as it is for your personal life, which is why I always recommend doing an end-of-year career review. While I’ve written about this topic in the past, this year, I wanted to make the process even easier for you.
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Strategy+Business
DECEMBER 1, 2013
'Listening, questioning, and moving others to act emerged as strong themes in business books offering managerial self-help this year. New books from veteran authors Edgar H. Schein and Daniel H. Pink were standouts, and Facebook COO Sheryl Sandberg''s hugely successful Lean In provided a clear example of the managerial practices that both men advocate in action.
TED
DECEMBER 19, 2013
It doesn’t look like much, but 33 Flatbush Avenue, in a drab part of downtown Brooklyn, is a hotbed of creativity and collaboration. Really. All photographs by Ryan Lash. Listen to too much talk about innovation, and before long you’re bound to hear someone utter the “cross” word. It might be followed by “fertilization,” maybe “pollination,” perhaps even “disciplinary,” but the sharing of ideas with unlike-minded people is a hot topic,
Let's Grow Leaders
DECEMBER 18, 2013
'Your team decides what you can handle. Like parents protecting young children, they safeguard you and themselves. They anticipate tantrums, and work around them. They’ll even throw in a few things “they’re worried about,” to make you feel better. Don’t blame them. You’ve taught them well. Your well-intended intensity sends them to the nearest diaper genie to […] The post 7 Reasons You Won’t Hear the Truth appeared first on Let's Grow Le
On The Job
DECEMBER 27, 2013
'Estimates are that we get something like 5,000 marketing and sales messages a day, and with the holiday shopping season in full swing, that number probably has increased. But many of the sales pitches we receive may not come from those trying to get us to buy a new toaster or vacation in an exotic locale. Some come from those we work with, whether a colleague or a vendor.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Penelope Trunk
DECEMBER 5, 2013
'The world of entrepreneurship is typically one of black and white. Magazine covers are full of people who have given up their lives to grow a billion dollar tech company. And the phalanx around those people are the entrepreneurs who want to sell a big company themselves. Which means long hours, huge tradeoffs, and participation in a hard-core boys club.
Eat Your Career
DECEMBER 4, 2013
'The end of the year is always a hectic time. Unfortunately, with so many personal obligations centered around holiday activities, it’s easy to get distracted and let your professional loose ends remain untied. When that happens, you end up starting the new year behind the eight ball, racing to catch up. Who among us hasn’t been there?! To help you out, I’ve created a simple, easy-to-follow downloadable checklist for end-of-year career activities.
Strategy+Business
DECEMBER 1, 2013
'No matter what your business, three emerging digital phenomena--big data, socialstructing, and spreadable media--will create major changes in how you do what you do. This year''s best business books on digitization can equip you to better understand all three and the changes that they will enable and engender.
Let's Grow Leaders
DECEMBER 16, 2013
'“I’m so sorry, I whispered before he could even say hello.” It was Sunday afternoon, and it was the third time I had to call. He graciously spoke what we both knew was technically true, “Karin, no worries, this is my job.” But it had been a long couple of weeks, and I […] The post Winning When the Troops are Tired appeared first on Let's Grow Leaders.
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Let's Grow Leaders
DECEMBER 9, 2013
'He’s driven, ambitious and successful. HIs boss loves him and he’s on the fast track. His peers are getting snarky, but he doesn’t have time to worry about that crap. They’re just jealous. “They’re not as serious about performance as I am.” “I’ve got a job to do, I don’t have time to make friends.” […] The post 5 Reasons Your Peers are Getting Snarky appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 2, 2013
'“To be nobody but yourself in a world which is doing its best, night and day, to make you everybody else means to fight the hardest battle which any human being can fight; and never stop fighting.” -e.e. cummings It was a tough couple of weeks. The cocktail of challenges was impacting our performance. We […] The post Staying the Leader You Must Be appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 11, 2013
'“Happy is the hearing man; unhappy the speaking man.” Ralph Waldo Emerson He wants to be promoted, but something’s missing. You feel it, your boss feels it, but it’s hard to put your finger on it. He’s completed all the action plans, and has done everything you’ve asked. Look more deeply, does he hear what […] The post Do They Hear What You Hear?
Let's Grow Leaders
DECEMBER 6, 2013
'“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” -Confucius We Monday morning quarterback our lives. We look back with wistful wisdom, “if I only knew then what I know now.” No question, experience is a wise teacher. […] The post Wisdom For Your Future Self appeared first on Let's Grow Leaders.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
DECEMBER 13, 2013
'You’re REALLY busy. No time for lunch. Better to grab some almonds and a diet coke and work through. The time you save at lunch gets you home sooner to your family. I’m with you. In fact when I was pregnant, my assistant announced she had blocked 30 minutes for me every day to walk […] The post Lunch Taboos You Should Break appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 24, 2013
' Twas the night before Christmas The topic was stress Two bloggers were writing Their posts still a mess… Hashtags for Christmas (an email exchange) To: Karin@Let’sGrowLeaders From: Regina@CreativelyConscious Re: Christmas Hey Karin. Merry Christmas! Can I stop by and bring you some breakfast? To: Regina@CreativelyConscious From: Karin@Let’sGrowLeaders Re: Christmas Thanks, but I’m on […] The post Hashtags or Hashbrowns for Christmas?
Let's Grow Leaders
DECEMBER 4, 2013
'“People with great gifts are easy to find, but symmetrical and balanced ones never.” Ralph Waldo Emerson Jack gets very excited this time of year. He stumbles on a perfect gift that he knows EVERYONE on his list must have. It’s clever, and he finds it useful. Convinced his friends and family can no […] The post Finding the Perfect Gifts For Your Team: A Development Exercise appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 27, 2013
'I’m humbled and energized by our growing Let’s Grow Leaders community. Thank you so much for your thought leadership and enthusiasm. We are growing this together. As we close 2013, I offer a recap of the “Best of 2013″ as measured by engagement. Thank you for being part of our collaborative adventure. If you missed […] The post Best of 2013: Let’s Grow Leaders appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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