Let's Grow Leaders
DECEMBER 11, 2012
Whenever I take over a channel or team, one of the first questions I ask is “what is the vision?” Most of the time, this is tough to answer. There is usually strong alignment and attachment to the greater organization’s vision and values, which is vital. However, what I find frequently missing is a sense [.] The post How To Build a Strong Team Vision appeared first on Let's Grow Leaders.
On The Job
DECEMBER 20, 2012
Autism is a subject that often promotes a great deal of debate. The causes. The solutions. Employers are now entering that discussion, as they will be seeing more job applicants with autism spectrum disorder. It's an issue I looked at in my latest Gannett/USA Today column. An estimated 1.5 million people in the United States have autism spectrum disorder, so chances are you may be affected by autism in some way.
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Penelope Trunk
DECEMBER 31, 2012
I am shocked to hear that 60% of people don’t know what’s holding them back from reaching their goals. So I decide that I will address the topic: The way you figure out what you should be doing next is that you try stuff. You make bad choices, you try again. This is really standard advice for recent grads. But then, somewhere around age thirty, people start thinking they are above this advice.
Eat Your Career
DECEMBER 4, 2012
It’s a common complaint: I’ve got too much work and not enough time to do it all. Considering the alternative (no work at all!), you’re in a decent position. That doesn’t make it any easier to handle though. So let’s talk about ways to manage this overwhelming workload without losing your cool. Note: All of these topics are explored in much greater depth in my Get Productive Now!
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Lateral Action
DECEMBER 17, 2012
Does professionalism stimulate or stifle creativity? When research is essential for your creative work, how do you avoid it becoming an excuse for procrastination? What does it mean to ‘turn pro’ as a creator, and what difference does it make? How bad do things have to get before we finally turn pro? These are some […]. The post What Does It Take to Be a Creative Pro?
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
DECEMBER 13, 2012
If you are just tuning in this week, we are in the midst of a series on Building Results That Last Beyond Your Tenure. An important component to achieve your vision and accomplish your goals, is identifying the right behaviors at every level. Just as with creating the vision, you have choices. You can identify the [.] The post Building Behaviors that Inspire Sustained Results appeared first on Let's Grow Leaders.
On The Job
DECEMBER 7, 2012
One of the most stressful situations to face in the workplace is a conflict with a co-worker. Whether it’s a long-standing feud that you can’t even recall how it began or a recent spat that has made work tense and miserable for you, not getting along in a civil manner with colleagues is often painful. You may wrestle with how to resolve the conflict.
Penelope Trunk
DECEMBER 25, 2012
1. They use lists. High achievers organize their thinking with lists , they organize their time with lists , and when they want to spur their creativity, the best tool they have is to force themselves out of the comfort of their list. 2. They use pharmaceuticals. Adderall is de rigeur for the high-powered jobs in high-powered cities to the point that there is a shortage of available Adderall, (and a site to monitor the shortage ).
Eat Your Career
DECEMBER 19, 2012
I’ve heard from a lot of people lately who are all suffering with the same problem: An overly critical boss. There’s nothing worse than working for someone who only sees the negative. When you do great work, it’s ignored. But when you make a mistake or somehow fall short of expectations (even completely unreasonable ones), you’re criticized. It feels so unfair.
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Lateral Action
DECEMBER 11, 2012
Image by Minerva Studio via BigStock Have you ever received encouragement about your creative work only to be left feeling more discouraged than ever? “Your day will come” – well-meaning friends say enthusiastically. OR…”I bet you’ll make it big someday,” they say awkwardly because you’ve just told them about your 19th rejection of your book […].
Let's Grow Leaders
DECEMBER 24, 2012
One of my favorite leadership classics is Jesus CEO by Laurie Beth Jones. It’s an intriguing read on servant leadership. And so, as a Christmas Eve offering, I share some thoughts on Jesus as leader. Laurie Beth reminds us that in addition to everything else, Jesus inspired sustained results through very human leadership techniques. 1. [.] The post Jesus on Leadership: Leading By Example appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 12, 2012
Joe (not his real name) began the team meeting by covering the team’s scorecard and Key Performance Indicators (KPIs). ”Great work on your sales KPIs, we’re in the top-tier across the board. We are so close to beating Sharon’s district. If everyone just sold one more today, I think we can do it! Also, we [.] The post The Problem with Key Performance Indicators (KPIs) appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 15, 2012
Today I present our final post in this year’s Leadership Padawan Saturday series, Growing Leadership in Kids. On Monday, I return to our normal leadership fare. Today I offer a guest post from Eric Dingler, a great example of a Thermostat leader. Eric has been the Director and lead communicator for an expanding Christian summer [.] The post Thermostat or Thermometer?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
DECEMBER 8, 2012
If you are new to Let’s Grow Leaders, on Saturdays I have been doing a connected series on Developing Leadership in Kids. On Monday, I continue with grown-up leadership fare. Today’s post is multi-generational in nature and should be of interest to leaders of all ages. “Social media is about building a platform for leaders [.] The post Connected, Creative, and Courageous: How Kids are Changing the World appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 27, 2012
You had a great year… you worked hard, you achieved results, and learned along the way. Great… now what can you discard? 2013 will bring new challenges, exciting initiatives and inspiring ideas. With that will come more work, new project plans, and of course new metrics and reporting. The new initiatives will come [.] The post Discard and Replenish: What Will You Stop Doing in 2013?
Let's Grow Leaders
DECEMBER 6, 2012
In yesterday’s post, Soliciting Upward Feedback: How To Get Your Team To Tell You the Truth, I shared tips for creating a safe environment for feedback. Of course, there is the other side of this conversation: how to tell your boss the truth in a way she can hear it. I learned this one the [.] The post How To Tell Your Boss The Truth appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 5, 2012
Today’s post is a direct response to a subscriber’s question: “I would love to hear your thoughts on eliciting candid feedback from your team and stakeholders? How do you get your team to take the risk of saying what needs to be said to those in power? How do you go about it? What suggestions [.] The post Soliciting Upward Feedback: How To Get Your Team To Tell The Truth appeared first on Let's Grow Leaders.
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Let's Grow Leaders
DECEMBER 19, 2012
“It could be his head wasn’t screwed on just right. It could be, perhaps that his shoes were too tight. But I think that the most likely reason of all May have been that his heart was two sizes too small” -Dr. Seuss This time of year we may call them “the grinch,” but you [.] The post How To Melt A Grinch’s Heart appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 17, 2012
The first time it happened, I was devastated. After all the hard work on building relationships… All that investment in the team… All that transparency… All that work to create a level-less organization… Why had my direct report team started holding “secret” meetings without me? Why was that necessary? What was I doing wrong?
Let's Grow Leaders
DECEMBER 10, 2012
I’ve heard all of the following phrases and many more like them uttered over the years. “I can’t take a vacation, every time I do the whole place falls apart.” “I had that organization running so well, and then she took over… what a mess” “Well, she was the lynch pin that held that [.] The post How To Build Results That Last Beyond Your Tenure appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 18, 2012
The same mentor that jokingly told me, “always follow an idiot” also smiled and said, “and always leave an idiot as your successor.” I’ve seen it go both ways. It’s painful to watch your team’s hard work unravel. For the last week, we’ve been talking about Building Results that Last Beyond Your Tenure, including, Building a [.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
DECEMBER 3, 2012
“We live in a world that is connected 24X7, but loneliness is at an all time high. We are trying to find our way” Elizabeth Lindsey, Explorer and Way Finder, see her 2012 TEDxWomen talk I walked into his office with a long list of updates to cover. We realized we hadn’t seen each other in [.] The post Face Time or Face Time? appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 22, 2012
It was Sunday afternoon, I needed to find a picture frame fast to complete the gift I was about to give. The closest solution was Walmart. I am usually not brave enough to go there this time of year. The stories can be scary. I reluctantly made my way through the hectic parking lot and [.] The post What’s So Great About Shopping at Walmart? appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 20, 2012
If you’ve taken a college course on leadership, you likely went through the evolution of thinking on leadership… including “trait theory.” I won’t begin to debate all that as I did back in college, or as I had my freshman debate in my classes. Unless you want to chat about traits… please feel free to [.] The post A Fresh Take on Leadership Traits appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 31, 2012
As the year draws to a close, one reader suggested I share my thoughts on “best of 2012,” particularly for those readers who may have joined recently. And so, with deep gratitude for all of your support, I share a few of my favorites in case you missed them. Best of 2012: 3 Most Popular [.] The post Best of 2012: Top 10 Posts From Let’s Grow Leaders appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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