Let's Grow Leaders
JUNE 12, 2012
“Enter each day with the expectation that the happenings of the day may contain a clandestine message addressed to you personally. Expect omens, epiphanies, causal blessings, and teachers who unknowingly speak to your condition. Expect that through the right lens, all our encounters will appear full of thunderbolts and instructions; every bush will be a [.].
On The Job
JUNE 7, 2012
By now, many college interns have started their summer gigs. Eager, bright-eyed and bushy tailed, they're ready to tackle the problems of the world, to impress their employers so much that job offers are tendered before the third week of their programs. Unfortunately, many interns, bored with the mundane tasks they've been assigned or disillusioned that higher-ups consider them too young and inexperienced, begin to lose that optimism around Week 2.
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Penelope Trunk
JUNE 25, 2012
Every once in a while a high-profile woman will divulge the dirty underbelly of trying to be a woman in the work world. I remember the first time I saw it. It was when Brenda Barnes stepped down from a huge career at Pepsi to be with her kids. And she announced that she felt like a bad parent spending so much time away from them. Thereby implying that the other moms with huge jobs like hers were also ignoring their kids.
Eat Your Career
JUNE 4, 2012
Here’s something that happens to me at least several times a month: I get an email from a blog reader. It usually contains a very long, very elaborate description of his or her career problem. And then, at the very end, the person says something along the lines of, “What do you think I should do? Oh, and by the way, I can’t afford to pay you.”. Every time I read this kind of message, I’m conflicted.
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Lateral Action
JUNE 26, 2012
Illustration by Oscar Ramos Orozco We all know vegetables and exercise are good for our health – but who’d have guessed boredom was good for creativity? My latest piece for The 99% is about Why Boredom Is Good for Your Creativity, and explains a harsh truth about the creative process – and what to do […]. The post 20 Ways to Become More Creative, Productive and Successful appeared first on Mark McGuinness | Creative Coach.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JUNE 16, 2012
I believe that after integrity, listening is the second most important leadership skill. And… it is also one of the most difficult. Listening well is hard. Listening well, consistently, is even harder. Lately, I have been paying more attention to what is happening when the listening is good. The key is having some good buckets– [.].
On The Job
JUNE 26, 2012
One of the reasons I went into journalism was because I didn't want to rely on someone else to tell me the facts of a situation. I wanted to find them out for myself. Yet things have changed since I entered the media industry. It seems that some "facts" are churned out faster than can be verified, with errors being tweeted or rushed onto television as "breaking news" without all the information.
Penelope Trunk
JUNE 13, 2012
I think I am finally going to have a reality TV show. I have had maybe ten production companies tell me they want to do some kind of TV show with me. And all ten have backed out at various stages of maki ng the show. So I have learned that dealing with TV people is like dealing with rich bankers who can buy any woman they wanted. I know it will probably be a one-night stand when they realize that I am weirder in person than on my blog.
Let's Grow Leaders
JUNE 19, 2012
One of my favorite mentors always asks… “are you skipping to work?” When you are skipping to work, you wake up before the alarm, and are excited about the day. When skipping, the most challenging part is juggling and prioritizing all the creative things you want to accomplish. I find that when I am skipping, [.].
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Let's Grow Leaders
JUNE 13, 2012
Yesterday I attended an important meeting with important people. I was not scheduled to speak. Until… a good friend of mine in Finance (p.s. always have a good friend in Finance) batted the conversation my way. A gift. What’s our channel’s mission? How are our results? What’s our team best at? How have we improved? The [.].
Let's Grow Leaders
JUNE 26, 2012
One of my early bosses and mentors, Gail Parsons, said this to me almost daily. I was young and newly promoted in an HR role in the midst of a big merger. There was much organizational realignment. Everyone had a new boss and a new team. Most leaders were in the midst of relocating their [.].
Let's Grow Leaders
JUNE 24, 2012
I have developed and implemented plenty of mentoring programs over the years. I have done the match-making and developed and led the workshops. The truth is, after 2 decades of living and leading in organizations, my feeling is, these programs typically don’t work. What I do believe in is investing time, energy, and commitment [.].
Let's Grow Leaders
JUNE 29, 2012
In my earlier post, Don’t Get a Mentor, I talked about my preference for finding a mentor organically rather than waiting for formal programs. On the other hand, throughout the years, my favorite formal programs have always been in the form of circles. These are groups with a leader as guide and a small group of [.].
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JUNE 28, 2012
The natural tendency when looking for a mentor is to turn to people who look like us, think like us, or value the same things we do. It’s easier, and often precisely how people are matched in some formal mentoring programs. That can be fantastic. On the other hand, what about seeking out a mentoring relationship [.].
Let's Grow Leaders
JUNE 17, 2012
Thanks to all who contributed to my last post “Dad Says: Best Advice from Your Dads.” For those who read closely, you may have noticed that I did not share any advice from my father. Why? Because he swears he doesn’t give it. I have huge respect for his approach. He believes that “It’s hard [.].
Let's Grow Leaders
JUNE 27, 2012
So… you want a mentor. Now what? Where? Who? How to approach? First, let me say this. I have NEVER been offended by anyone who has asked me for career advice , or wanting to know me better. I love to help. I have always said yes to anyone who approached me with the [.].
Let's Grow Leaders
JUNE 21, 2012
I am often approached by leaders looking to work on my team. ”what characteristics do you look for when hiring for the top positions in your organization?” So, I run down my list… unwavering integrity confident humility passionate vision strong track record of results teamwork down, up, and sideways energetic creativity change leadership zealousness for [.].
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Let's Grow Leaders
JUNE 20, 2012
One of my first yoga teachers was fond of saying, “too much strength makes you inflexible… too much flexibility makes you weak…always balance.” At work, the same is true. Strength can make us weaker. Here’s how… Over-reliance on one skill I love to speak– with energy and enthusiasm. This comes naturally to me… But if I [.].
Let's Grow Leaders
JUNE 11, 2012
Last night I had fish tacos with about 20 firefighters. Well… not actually real firefighters– yet, that will happen tomorrow after graduation. This was a team of new “recruits” finishing their 12 week, intense, training academy ready to begin their new lives of public service. The tacos were not remarkable, but the energy and excitement [.].
Let's Grow Leaders
JUNE 10, 2012
“Opportunity is missed by most people because it is dressed in overalls and looks like work” - Thomas Edison Every now and then a young leader will approach me for my story, “what did you do to get here?” When I share a bit about the less than glamorous journey, including commuting to the Bronx [.].
Let's Grow Leaders
JUNE 19, 2012
I recently went to see my sister and her family in a fantastic performance of Big River, the musical based on Huckleberry Finn performed by the Adams County School of Musical Theater in Gettysburg, PA. I was struck by the scene where Tom and Huck are making plans to free Jim, their friend (and recently [.].
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
JUNE 30, 2012
There is a man who walks slowly down the trolley path near my home each morning. I often see him on my morning run. He ritualistically tips his cane to everyone as he passes, and says, “God Bless You.” When he is not there, the crickets seem to sing more loudly. Perhaps they are filling [.].
Let's Grow Leaders
JUNE 23, 2012
I was clearing security this week at the Denver airport, particularly annoyed since the TSA agent had just dumped the entire contents of my purse out and then walked away. Turns out “too many pennies,” can leave you racing for your gate. When I looked up to see an attractive, poised, and confident woman walking [.].
Let's Grow Leaders
JUNE 16, 2012
In the spirit of Fathers Day, my son Ben (17) and I set out to collect as much fatherly advice as we could in a week. We asked everyone we knew or ran into… friends, work, school, church, airports, restaurants, and random encounters …“what’s the best advice you ever got from your dad?” The [.].
Let's Grow Leaders
JUNE 15, 2012
Last night I accidentally had dinner with an old college friend. It was one of those fun chance meetings which quickly leads to a run down of every mutual acquaintance and what they are up to. “… and Joe (not his real name) is a convicted felon.” “What! Story please.” Joe is a bright, talented [.].
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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