Let's Grow Leaders

AUGUST 29, 2016

Sam knew something was wrong. It just wasn’t fun anymore. The creativity and enthusiasm had drained from the company. Decisions took forever. Managers were finding it harder than ever to recruit and retain talent. Sam had hired me to help him crack the code. As I pulled up to Sam’s office, I knew he’d be unhappy with my recommendation–which involved a serious look in the mirror at his own leadership behaviors.

Leadership 341

Leadership Recruitment IT Creativity 341

On The Job

AUGUST 8, 2016

It can be frustrating as a manager when your best talent walks out the door and you're forced to begin looking for someone to replace him or her. It also can be expensive -- the Society for Human Resource Management estimates the average cost-per-hire is $4,100 and it takes 42 days to fill a position. While many employers try to attract and retain workers by having beer pong on Fridays and offering everything from nap rooms to free cookies in the break room, a new study may shed some light on wh

Recruitment 146

Recruitment Management Management IT 146

McKinsey

AUGUST 19, 2016

Advanced analytics opens vast untapped potential for farmers, investors, and emerging economies to reduce the cost of goods sold.

Food 111

Food 111

Penelope Trunk

AUGUST 11, 2016

This course includes four days of video sessions and email-based course materials. We’ll meet four days in a row, Nov. 15 – Nov. 18, at 8pm Eastern. The cost of the course is $195. But if you sign up in the next four days the cost is only $145. . Sign up now! When I first started this post, I wasn’t going to launch another course.

Development 70

Development IT 70

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Professional development

Strategy+Business

AUGUST 24, 2016

In mature product categories, the top companies usually compete fiercely for one another's customers. But they might be better off focusing on the fringe consumers who haven't yet picked a side.

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53

Let's Grow Leaders

AUGUST 4, 2016

“John,” the CEO of a fast-growing start-up, was visibly frustrated when I asked him what he needed me to work on with his team. “I love my team. And they care so much! They’re full of great ideas… ” I waited for the BUT. “BUT,” Sometimes they get stuck on an idea and can’t move on. We’re moving fast and sometimes that means failing fast and letting go of ideas that didn’t work.

IT 281

IT Accomplishment Leadership Management 281

Let's Grow Leaders

AUGUST 15, 2016

It was late. It was just Joanne, the HR Director; Juan dusting the doors; and I left in the building. The only sounds were the swishing of the sprinklers hitting against the high glass windows. Joanne looked up at me from behind her desk with that exhausted, weary grin that comes from realizing that the work ahead is more complicated than you thought. “There’s a reason you told me that story last week about that CEO you’re working with, isn’t there?

Training Program 273

Training Program Leadership Development Leadership Consulting 273

Let's Grow Leaders

AUGUST 22, 2016

“John” and I had spent the better part of the hour talking about what her direct report, “Janis,” needed to be a more effective manager. Bless her heart, Janis had a hard time accepting feedback. If she didn’t improve, her job was on the line, but we didn’t want to put it that way. At least not yet. We isolated the behaviors and built a solid developmental path forward.

Leadership Development 259

Leadership Development Leadership Development Management 259

Let's Grow Leaders

AUGUST 24, 2016

Whether you’re a veteran leader or a millennial recently promoted into a leadership role, leading your younger team members can feel like an endless struggle. Why don’t they understand? Why aren’t they motivated? Why won’t they put in the time? To make it worse, instead of making life easier, much of the advice you get from generational “experts” can actually make the situation worse.

Consulting 197

Consulting Motivation Leadership Management 197

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Education

On The Job

AUGUST 15, 2016

Every workplace has at least one -- that snarky employee who is rude and has a ready put-down for any colleague unlucky enough to interact with him or her. But a new study shows that such an employee may be much more than just an annoyance -- he or she can become like a bad flu virus and begin infecting others with incivility. The result can be a work environment that saps the energy of workers and affects their productivity.

IT 134

IT 134

On The Job

AUGUST 3, 2016

When Dr. Amantha Imber first meets with potential new hires for her company, Inventium, one of things she’ll ask is: “What are your favorite apps?” Imber, a psychologist and the founder of Inventium, an innovation consultancy in Australia, says that the question helps her to get a “quick sense of how tech-savvy and tech aware they are.” “I often feel there is a bit of a link between someone being tech-savvy and being able to solve those little problems that come up every day at work,” she says.

Solution 134

Solution Consulting Development Management 134

On The Job

AUGUST 1, 2016

Companies that don't boot bad bosses to the curb or at least re-train them to be better bosses might want to pay attention to new research that shows good bosses -- unlike bad bosses -- boost productivity. Kathryn Shaw of the Stanford Graduate School of Business found in a study of technology-based workers that that bosses have a "big effect" on productivity and the good ones keep workers more engaged and productive.

Career Goals 134

Career Goals Banking Motivation Performance 134

On The Job

AUGUST 10, 2016

When you’ve been researching how to work smarter for more than 30 years as productivity expert Brian Tracy has done, you’ve learned a thing or two about how to get the best out of others – and yourself – on the job. That’s why in his latest book, “ Get Smart!: How to Think and Act Like the Most Successful and Highest-Paid People in Every Field, ” Tracy, Chairman and CEO of Brian Tracy International, stresses that employees and leaders have more control over their productivity than they may belie

IT 125

IT Entertainment Media Performance 125

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

On The Job

AUGUST 22, 2016

Isn't it nice when everyone at work seems to get along? Decisions are often made easily and unanimously and life seems to flow smoothly among the cubicles. But a new study says that such harmony may have a downside. Specifically, researchers found that teams can benefit from a "skewed conflict." While that may sound like another "Divergent" sequel, it means that a small group -- or even just one person -- plays devil's advocate and pokes holes in a team's approach to a problem.

Construction 114

Construction Management Management IT 114

On The Job

AUGUST 17, 2016

If you spent $15 million at work and had nothing to show for it, would your company be OK with it? Probably not. No company would put up with that kind of cash outflow and not expect something in return, whether it was a new product, idea or service. Yet, that’s what is happening as managers struggle to solve a complex problem, and end up spending millions of dollars that bring no solution.

Management 114

Management Management Problem Solving Consulting 114

On The Job

AUGUST 31, 2016

Four years. That’s how long your company has before it’s gobbled up. If you don’t like that idea, then you better get busy figuring out a way to stop it and become the one doing the gobbling, warns new research. By 2020, businesses that learn to master digital will become the predator, while those that make minor changes or don’t do anything at all will become digital prey , says Forrester’s Nigel Fenwick.

Recruitment 100

Recruitment Strategy Media Communication 100

On The Job

AUGUST 29, 2016

Usually in an annual performance evaluation session with the boss, you discuss how you are fulfilling your job duties. But what is often missing from these formal evaluations is all the other stuff you do every day. The stuff that really determines your success or failure in a position. These are the unassigned duties that fall into your lap from the day you first accept a job, the so-called "hidden" job duties that may lead to a promotion -- or termination.

Creative Thinking 100

Creative Thinking Communication Networking Performance 100

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Career

On The Job

AUGUST 24, 2016

Leaders may get frustrated with employees who are resistant to change , believing the workers are just being obstinate. This may cause leaders to issue “my way or the highway” directives, further alienating employees and delaying the changes that need to be made. But what leaders need to understand is that humans are wired to look at anything unfamiliar as a threat, even if that doesn’t make much sense to a manager who only wants to change a system or process , says Susan David, a Harvard Medica

Medical 100

Medical Management Management Communication 100

McKinsey

AUGUST 17, 2016

Companies that create exceptional customer experiences can set themselves apart from their competitors.

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112

McKinsey

AUGUST 11, 2016

Like companies in the private sector, governments from national to local can smooth the process of digital transformation—and improve services to their “customers,” the public—by adhering to certain core principles. Here’s a road map.

Government 81

Government 81

McKinsey

AUGUST 11, 2016

The country could create sustainable economic conditions in five ways, such as promoting acceptable living standards, improving the urban infrastructure, and unlocking the potential of women.

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Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

McKinsey

AUGUST 5, 2016

Author and professor Adam Grant shares six tips on generating great ideas, including reframing your creative process, not worrying about being too old, and learning how to procrastinate artfully.

Creative Process 75

Creative Process Creativity 75

McKinsey

AUGUST 2, 2016

Incomes from wages and capital were flat or fell for two-thirds of households in 25 advanced economies between 2005 and 2014—an explosive increase from less than 2 percent in the previous decade.

75

75

McKinsey

AUGUST 12, 2016

In an interview, Jay Walder of Motivate discusses how new services and technology are changing how city residents are getting around.

Motivation 88

Motivation 88

McKinsey

AUGUST 9, 2016

New CEOs are faced with a bewildering array of choices, so it’s crucial for them to take a data-driven look at potentially major moves—and to know when to make them.

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77

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction