Let's Grow Leaders
JULY 18, 2013
'You know they can do it. They’re scared. Their lack of courage is a downward spiral. Fear stops trying. Lack of trying creates doubt. Doubt affirms negative self-perceptions. It breaks my heart to watch highly qualified, talented people let scared stop them. And yet, it’s hard for those born with a few extra confidence genes [.] The post 7 Ways to Inspire Courage appeared first on Let's Grow Leaders.
On The Job
JULY 19, 2013
'On your first day of a new job you’re often excited and nervous. But after a few weeks, you start to settle in and feel more comfortable with your colleagues and the work. But if you’re not careful, you could find yourself unknowingly making the kind of mistakes that will not only bug your co-workers and boss, but prompt them to label you as “annoying,” “clueless” or “worthless.
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Penelope Trunk
JULY 23, 2013
'I stay up way too late at night running numbers for my new company. It’s incredible—me doing spreadsheets of financial projections—because I have dyscalculia , which means I was in special ed math and cannot do simple arithmetic , even now. But if you ask me how many people will take three or more seminars over the next four years, I can tell you the math I did to make that projection.
Eat Your Career
JULY 25, 2013
'If you’ve been a part of the workforce for any period of time, you have at least some level of professional expertise. You’ve got a certain unique set of skills, knowledge and experience that makes you an asset to your organization. But what are you really doing with it? Are you hoarding it away like a squirrel stashes nuts? Are you saving all that goodness for yourself?
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TED
JULY 31, 2013
Julie Taymor shares her Spider-Man: Turn on the Dark experience at TED2011. Photo: James Duncan Davidson. Julie Taymor, the director behind Frida , Across the Universe and the Broadway reimagining of The Lion King , creates productions that tickle the senses. Filled with saturated colors, offbeat imagery, stacatto movement and big sound — each of her productions shares her unique style, yet manages to be completely distinct.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JULY 4, 2013
'Kids can, and do, make a leadership difference in their community every day. My nephew, Jared Herr and his friend Caton Raffesperger, have raised over $28,000 for Alex’s Lemonade Stand through their independence day lemonade stand in Gettysburg, PA. They share Alex’s story and their own journey in this short video. As Gettysburg celebrates the [.
On The Job
JULY 10, 2013
'After a long day of business on the road, I have been known to hole up in my hotel room and have room service deliver a hot fudge sundae while I watch a marathon of "International House Hunters." I always feel guilty doing it, however, because I know that I''m missing opportunities to engage in great conversations with other people. (I don''t feel the least bit guilty about the ice cream.
Penelope Trunk
JULY 15, 2013
'These will be small, okay? Because on the big stuff, like divorce is for losers, I am right. But here is some stuff I was wrong on: 1. Get plastic surgery. I said that people should get it becuase good looking people earn more money. But in fact, plastic surgery doesn’t change what people think of you. If you were an 8 before surgery you’re an 8 after.
Eat Your Career
JULY 1, 2013
'So, you want to get ahead at work. Who doesn’t? Almost everyone has dreams of career advancement, whether in the near or distant future. That’s part of the reason the workplace is so competitive. Everyone wants more money , more fulfillment , and more recognition. We’re all fighting for the same things and, unfortunately, we can’t ALL win. Some people will rise to the top.
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Let's Grow Leaders
JULY 31, 2013
'“Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.” -Franklin D. Roosevelt When all that matters are numbers, eventually, people don’t matter. Great leaders consistently focus on people and performance. Be tough on results, gentle on people. Set high [.
Let's Grow Leaders
JULY 26, 2013
'“If you never change your mind, why have one?” -Edward de Bono You’ve taken a strong stand, rallied people around your vision, and worked hard to engage their hearts and minds. You’ve got momentum. But life’s messy. Circumstances change. New information. Changing dynamics. Competing pressures. You can change your mind without looking foolish. [.
Let's Grow Leaders
JULY 29, 2013
'“Real isn’t how you are made,’ said the Skin Horse. ‘It’s a thing that happens to you…It doesn’t happen all at once,’ You become. It takes a long time. That’s why it doesn’t happen often to people who break easily, or have sharp edges, or who have to be carefully kept. ” - Margery Wiliams, The [.
Let's Grow Leaders
JULY 24, 2013
'Knowing “everyone’s in the same boat” paralyzes instincts to adjust the sails. Commiserating creates false teams. Misery with company is miserable. Solve problems instead. The more painful the situation, the easier it is to believe that everyone is right. “This can’t be fixed.” “The guy’s a jerk.” “The system is flawed….” Everyone knows it. Become [.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JULY 2, 2013
'Got a great start-up idea, but don’t know where to start? Take some advice from Sqwiggle co-founder Matt Boyd. Sqwiggle is new online workroom for remote teams. Listen to our interview by clicking on the podcast. Matt Boyd Interview How to Start a Start-Up Podcast Highlights Find others who share your passion: “We’ve all been [.
Let's Grow Leaders
JULY 23, 2013
'I was her old boss, but it was more than that. She emailed, “I was offered a new job, I can’t decide.” I knew we needed to talk. I tried calling a few times that day. We’re both busy. Finally, I left an enthusiastic short-cut message with answers. I shared my best “heartfelt, short-cut” [.] The post The Problem with Short-Cuts appeared first on Let's Grow Leaders.
Let's Grow Leaders
JULY 10, 2013
' The struggle of my life created empathy – I could relate to pain, being abandoned, having people not love me. Oprah Winfrey Great leaders are empathetic. Tomorrows jobs will require even more empathy. Forbes writer, George Anders calls it the The Number 1 job skill in 2020 and The Soft Skill that Pays 100K +. So go get great at [.] The post Feel and Grow Rich: 5 Ways to Learn Empathy appeared first on Let's Grow Leaders.
Let's Grow Leaders
JULY 30, 2013
'Great leadership produces great results. But, sometimes leadership qualities that should work, don’t. ”Good” leaders with weak results… spend so much time on people, they forget about the plan are over-using positive strengths worry too much about being liked give up too soon, and revert to command and control (what would you add?
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Let's Grow Leaders
JULY 8, 2013
'“Expectations” is one of my favorite topics. Today, please enjoy the lessons of expectant leaders, from leader and guest blogger Dave Bratcher. Ever wonder why performance is not at the level you expected? We often look through the rear view mirror to analyze our performance. Just as the mirror suggests, “Objects in mirror are closer [.
Let's Grow Leaders
JULY 25, 2013
'It was a sweltering July day, the heat wave had been going on for weeks. We only had a window air conditioner in one room in the house. It was starting to feel crowded. My mom had used up her usual tricks to stay cool… the library… the movies…peppermint stick ice cream with chocolate sprinkles. [.] The post Christmas in July: How to Make Everyday Magic appeared first on Let's Grow Leaders.
Let's Grow Leaders
JULY 9, 2013
'“Do the right thing. It will gratify some people and astonish the rest.“ -Mark Twain Leaders under pressure. I am. You are. We are. It’s easy to do the right thing when everyone agrees. Sometimes they won’t. You know what’s right. But then, the counter view. Important folks could say you “lack political savvy” or worse [.
Let's Grow Leaders
JULY 22, 2013
'It’s hard to argue with Stephen Covey’s 2nd habit ”begin with the end in mind.” Wise wisdom. But… Heads down, full steam ahead comes with risks. Chartered courses without open minds lead to missed opportunity. Sir Captain Don’s Story Last week I met Sir Captain Don Stewart on our vacation to Bonaire, in the Dutch Caribbean.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
JULY 19, 2013
'Welcome to the July, Teams and Teamwork Edition of the Frontline Festival. I am pleased to bring you another International line-up of thought leaders sharing their best posts on teams and teamwork. Skip Prichard, of Skip Pritchard, shares a fantastic list, 10 Lessons in Teamwork, Top 3: Make the team the rock star; Remove all excuses for [.] The post Frontline Festival: July- Teams and Teamwork Edition appeared first on Let's Grow Leaders.
Let's Grow Leaders
JULY 5, 2013
'“Every man is a damn fool for at least five minutes every day; wisdom consists in not exceeding the limit” -Elbert Hubbard Hearts quietly murmur truth, while actions out our fool. Fooling around tricks few. You’re Not Fooling Them You’re not fooling them when you say… customers come first, but metrics scream financials work-life balance [.
Let's Grow Leaders
JULY 15, 2013
'“I’m just so frustrated,” his eyes had changed from fuming to weary. He shared, “I know anger isn’t working… but as my wife would say, “I didn’t yell the first 5 times.” The situation was complex. We were both frustrated with the stagnant results, and had been collaborating on several strategies.
Let's Grow Leaders
JULY 17, 2013
'What keeps you up at night? What separates your “good boss” days from your “bad boss days?” I interviewed, Dr. Nicole Lipkin, author of What Keeps Leaders Up at Night as part of the Let’s Grow Leaders podcast series. Nicole explores 3 challenges common leadership challenges that causes “good bosses” to become “bad bosses.” [.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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