September, 2016

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What’s Really Killing Morale and Employee Engagement

Let's Grow Leaders

Janice shared: I’d had enough: the gossip; the veterans scaring the new hires; more and more people doing just enough to get by… And I was frustrated because we’d done so much to foster employee engagement. I changed out some toxic leaders. We revamped our coaching program to focus on the positive. I’m here every Saturday right along with them.

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Finding the Right People to Make Change Happen

On The Job

When deciding which team member will be tapped as a change agent to help drive a new initiative, do you: a) select someone who has time to do it; b) has experience in the area; or c) draw names out of a hat and hope for the best. While most leaders would likely not choose the third option, many do rely on experience and availability as important criteria to be a change agent.

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New insights for new growth: What it takes to understand your customers today

McKinsey

Companies that know how and when to use the wide array of research tools available today have a big competitive advantage in generating insights that lead to new organic growth.

IT 111
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What homeschooling and job-hopping trends have in common

Penelope Trunk

That picture is from eight years ago. Me with my cofounders for Brazen Careerist. Here’s what that site looks like now. Hopefully the company will exit soon because I would really like to cash in my founder’s stock. Until that day, I can cash in on how cute this picture is. People always used to come up to me and say about the cofounders, “Wow, those two are so cute.” Now, as I look at the picture from eight years ago, I think, “Wow, I used to be cute, too.” I

Education 111
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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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The Auto Industry's Real Challenge

Strategy+Business

As automakers pour millions into winning the autonomous vehicle race, they run the risk of ignoring the more imminent threats that could sink them before the technology becomes pervasive.

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How to Win Well, When Winning Feels Impossible

Let's Grow Leaders

Last week I was doing a Winning Well workshop with the United Nations, when one of the participants, “Pete,” looked at me sincerely and said, “I hear you, and all these tools sound good, and I’m going to use them. But what do you when Winning is impossible?” I waited for more. . “Our mission is world peace.” Okay, Pete has a point. .

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How to Deal With a Lazy Colleague

On The Job

I'm not sure anyone embraces Monday with total enthusiasm. It may take more than a few cups of coffee or even a stupid cat video to really rev us up to work on the first day of the week, but we do eventually kick into gear. But what about those colleagues who don't get going on Monday? Or Tuesday? Or Wednesday? What can be done about the person who seems to constantly slack off, finding any number of ways to avoid putting in a solid day's work?

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How digital finance could boost growth in emerging economies

McKinsey

Delivering financial services by mobile phone could benefit billions of people by spurring inclusive growth that adds $3.7 trillion to the GDP of emerging economies within a decade.

Finance 111
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Best way to stop emotional eating? Try emotional working.

Penelope Trunk

My husband comes in the room. While I’m working. I say, “I’m doing a webinar about happiness.” [At first I was not going to put a link to the webinar here, because people do not talk in links, and I’m writing dialogue. But you know what? I’ve been blogging for so long, and I talk to so few people besides you, that I like to think I actually do talk in links.].

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Agreeable vs. Disagreeable CEO: Who Do You Want at the Helm?

Strategy+Business

An executive's character traits are linked to certain patterns in a firm's investments, strategy decisions, and overall performance, a new study finds.

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Internal Internships- A Winning Well Best Practice

Let's Grow Leaders

Have you ever been an intern? Have you ever hired an intern? . There are many reasons to hire an intern. Sure some see it as a short-cut to cheap labor or to appease HR. . But if you’ve ever been part of a great internship program–on either side of the desk– you know that it can be an amazing job preview– an extensive 2-way interview process… to try before you buy.

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Why Teams Don't Trust One Another -- and How to Fix It

On The Job

Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.—Stephen Covey In an election year, the issue of trust is front and center as candidates at the local, state and national level argue who is the most trustworthy. Trust also is becoming a bigger deal in companies, especially as cross-functional teams strive to develop a cohesive strategy to drive innovation.

IT 125
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Tips for Getting Virtual Teams to Collaborate More

On The Job

Vint Cerf is a long-time innovator known for his natty three-piece suits, his work as Google’s chief internet evangelist and as one of the fathers of the Internet. So when this well-dressed Internet pioneers says that collaboration among remote workers is a concern, it’s clear that more organizations need to pay attention. Cert has expressed concern for Google’s remote team members who almost never see one another face to face, often working in different time zones.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Research: Twitter Reveals Workplace Stress

On The Job

Chances are, your stress level has gone up simply because it's Monday. You're not alone. A new study by Dr. Wei Wang at the University of Central Florida finds that tweets mentioning work stress were highest on Mondays, and start to slowly decline throughout the week. Researchers say there is a "Friday dip" for work stress and negative emotion. While you might think that work stress disappears over the weekend,it turns out we're fretting even when we're away from work.

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How Companies Can Avoid Costly Wrong Turns

On The Job

You might think that Mickey Mouse is Walt Disney’s greatest creation, but that little mouse with the big ears isn’t what has kept the company so profitable all these years. It was something else that Disney created: his corporate theory. That doesn’t sound near as cute or engaging as Mickey, but it proved to be the invention that would put the company on the path to continually creating value.

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Uh-oh: The Boss is Ignoring You

On The Job

Sometimes your boss isn't the nicest person on the planet. He or she may bark orders at you when under great stress to meet a deadline, or even forget to say "good morning" on some occasions. But when does such behavior bode ill for you? When the boss is rude to you or ignores you on a regular basis. When the bad behavior by the boss seems to be directed mostly at you , then it's not just an indication of a boss's stress or distraction -- it's a sign your career may be in trouble.

Career 114
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Five technologies for the next ten years

McKinsey

Over the next decade, mobile, the Internet of Things, machine learning, robotics, and blockchain technologies will change a great deal about how the oil and gas industry works.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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IT as a service: From build to consume

McKinsey

The cloud debate is over—businesses are now moving a material portion of IT workloads to cloud environments. The impact will be considerable, for consumers and vendors of technology alike.

IT 111
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The new tech talent you need to succeed in digital

McKinsey

In today’s rapidly changing digital landscape, companies that understand their talent needs and know how to meet them have a competitive edge. Here’s how they do it.

IT 111
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How to give a compliment

Penelope Trunk

I am in our weekend getaway hotel room watching Melissa follow the rules for dating. She is sprawled on the sofa reading while I brush my teeth with her toothbrush because I forgot mine. I snap a picture of her brush in my mouth. I play with animal filters. It seems like I’m too old for Snapchat , but she tells me, “You create content for a living!

Mining 105
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India’s economy: Why the time for growth is now

McKinsey

The driving forces of the country’s growth—including urbanization, a rising middle class, and increasing consumer spending—are ripe for companies to seize upon.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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The power of parity: Advancing women’s equality in the United Kingdom

McKinsey

Bridging the gender gap in the United Kingdom could increase GDP by billions of pounds over the next decade and add 840,000 female employees to the workforce.

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Overcoming global turbulence to reawaken economic growth

McKinsey

The era of easy economic growth has ended, but policy makers and business leaders can target three areas to increase prosperity in a politically and socially volatile world.

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Realizing the potential of Africa’s economies

McKinsey

Africa’s economic fundamentals remain strong, but governments and companies will need to work even harder to keep the region’s economies moving forward.

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Deploying a two-speed architecture at scale

McKinsey

How can companies determine which technologies and processes to fast-track and which to leave alone? They need to identify their desired digital business capabilities and the role technology plays in supporting them.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.