On The Job
JANUARY 10, 2012
One of the most difficult things about starting a new job is trying to become friendly with your colleagues without making yourself seem like a total dweeb. Be too friendly and you come off as a bit of a stalker or maybe a motormouth. Be more reserved and you might be perceived as snooty or weird. So, how to strike the right balance and start relationships off on a friendly note?
Penelope Trunk
JANUARY 16, 2012
I have never been great at picking my own clothes. I’m great at interior design, but I have a blind spot for clothes. So I email Melissa photos of my outfits, and she uses her photographic memory of my closet to edit my outfits. When I sent her this photo, she said: “What is this?”. I only wanted her opinion about the color of the shirt, so I thought it was okay that it was blurry.
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Eat Your Career
JANUARY 30, 2012
I’m not a big fan of the word “hate” but let me be honest: I’ve definitely felt some very, VERY strong negativity toward a few of my superiors in the past. Hey, I’m only human. This is probably one of the most common challenges I hear from professionals. Working for someone you don’t like is the absolute worst. And yet, it can be a great learning experience if you approach it with the right attitude.
Lateral Action
JANUARY 23, 2012
When the iPad was launched, amid all the huzzahs and hoopla, there were a few murmurs of discontent from the creative community. “Sure, it looks slick, but you can’t make anything with it.” “If this isn’t ‘lean back’ media, I don’t know what is.” ‘Lean back’, of course, was a reference to Jakob Nielsen’s well-known […].
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Strategy+Business
JANUARY 13, 2012
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Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
On The Job
JANUARY 6, 2012
My friends in college used to tease me because they said when someone walked into a room, I looked them up and down, from head to toe. I wasn't aware I was doing this -- until I realized that I could later remember everything the person was wearing. I worried that this habit of mine would be seen as rude -- even judgmental -- so I worked to curb it.
On The Job
JANUARY 16, 2012
Last Friday I took a couple of hours off to run some personal errands. I wish I had stayed home, because my retinas are forever emblazoned with the visions I saw in "casual Friday" workplaces as I went to take care of my business. Casual Fridays were instituted as a sort of morale booster years ago, a way to let employees ditch the tie and pantyhose and wear something a little more casual.
On The Job
JANUARY 26, 2012
I remember the first recommendation an editor wrote for me. It was glowing. It was wonderful. It told editors they would be idiots not to hire me. I still have copies of that recommendation. I found one the other day and preened around the rest of the day, even though the cats seemed singularly unimpressed. What would I have done without that glowing report?
On The Job
JANUARY 19, 2012
You may be so busy at work that you're lucky to hit the bathroom once a day and find time to grab a sandwich to eat at your desk. When your boss offers you more training, your immediate response may be to decline. More training? Who has the time? But in this story I did for Gannett/USAToday, you'll see that it's to your advantage never to turn down a chance to learn something new.
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On The Job
JANUARY 13, 2012
Sometimes the highlight of my day is meeting the new UPS driver. Or cleaning out my keyboard that has become gummed up with peanut butter (the hazards of eating at your desk.) That's why I was intrigued to talk to someone who broke away from the mundane working world and set himself up to work from a truly fabulous place. Read this latest story I did for Gannett/USAToday.com.
On The Job
JANUARY 24, 2012
Let's say that despite all the good advice out there (including, ahem, my own) you decide to go out with some people after work and hit happy hour. And once again, despite the good advice (did I mention my own?) you get a little past tipsy and say or do something that in the bright light of your cubicle the next morning seems, well.stupid. Maybe you danced a little too intimately with a co-worker that before the fourth peppermint Schnapps you wouldn't even consider giving a hug.
On The Job
JANUARY 31, 2012
When I was growing up my parents listened to Tony Bennett. I still listen to him and am astounded that at 85, the man still has such a vital presence in the music world. The other night I watched a show that recorded his duets with artists like Lady Gaga, Faith Hill and Andrea Bocelli. In each of those instances, Bennett was relaxed and appeared to be having fun.
Penelope Trunk
JANUARY 20, 2012
In therapy lately I am learning to identify my feelings. Maybe you’re thinking this is elementary, but did you know that envy is about wanting something you don’t have, but jealousy is the fear of losing something you already have? I am thinking about those two things. I am almost never envious, but I am often jealous. Most of my emotions, in fact, are rooted in fear.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Eat Your Career
JANUARY 18, 2012
Okay, listen up guys. I don’t say this often but here goes…. I was wrong. Well, maybe not completely wrong. But a little wrong. You see, I’ve written a lot in the past about why letting emotions guide you in the decision-making process is a dangerous thing. I, like the rest of the world, have been trained to believe that emotional decisions almost always lead to disaster.
Eat Your Career
JANUARY 22, 2012
I’ve written in the past about the pros and cons of job hopping. Yes, it’s true; you can spin it any way you want. But let’s be real: job hopping is no fun. Whether it’s a “good thing” or a “bad thing,” for your career might be debatable in theory. But, in reality, it’s a serious pain. When you bounce from job to job , you find yourself in a perpetual state of transition, never really settled.
Eat Your Career
JANUARY 2, 2012
Here’s a little bit of trivia about me you probably didn’t know: I was the senior speaker at my high school graduation ceremony. Now, let me be clear: I went to a very small, independent study high school where most of the students attended just one day of class per week. The ceremony was actually held in the parking lot. So I’m not bragging here. I wasn’t valedictorian, though I did graduate with honors.
Lateral Action
JANUARY 10, 2012
Drawings by Will Kemp Ever wanted to learn to draw? Have you daydreamed of just picking up a pencil and sketching? But inside there is a lingering doubt. A distant memory of a school teacher who told you once you were bad at art. An inner critic that holds you back… Even before you begin. […]. The post 7 Ways Learning to Draw Can Improve Your Productivity appeared first on Mark McGuinness | Creative Coach.
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Lateral Action
JANUARY 3, 2012
Ask any writer or artist who has spent hours (or days) staring at a blank sheet of paper and they will tell you how paralysing creative freedom can be. And the freelance life may sound idyllic to those of you who have to report for duty in an office each day, but the freedom to […]. The post Why It Pays to Panic Early (and How to Do it Effectively) appeared first on Mark McGuinness | Creative Coach.
Eat Your Career
JANUARY 15, 2012
In case you missed it, I held my first free monthly coaching call of 2012 last week. You can listen to the recorded version using the audio player below. If you’d like to participate in the next call, please register and submit a question by visiting this page. Note that next month’s call will be on a Wednesday (not the typical Thursday). Subscribe to the comments for this post?
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Penelope Trunk
JANUARY 22, 2012
One of the keys to my ability to work 40 hours a week and homeschool two kids is that I have great time management. Which is to say, I say no to just about everything. But learning when to say no is still a work in progress. Here's what I know about saying no to phone calls: 1. It's more efficient to read the book than talk to the author.
Penelope Trunk
JANUARY 6, 2012
Somehow, last year, I got too big-picture. It’s not surprising since I’m an ENTJ. I understand my deficit, which is one reason I picked the Farmer, an ISTP -–extremely short-term thinking. At the end of the day, the Farmer walks in the house and talks about his day’s accomplishments, and the weather. I used to tell him that the weather is such a stupid topic that it actually makes me uncomfortable to have him bring it up.
Penelope Trunk
JANUARY 30, 2012
Sunday nights at our house are dinner with me, the kids, the Farmer and the Ex. They are always fun dinners, and I always feel very lucky for that. My six-year-old talked about his new baby cousin, Eva. "She has a terrible name," he said, "for Pig Latin. Its Vaeay. It doesn't work." We all do the vowel arranging in our heads and agree, Eva is not a good Pig Latin name. "Mom has a great name!
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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