On The Job
MAY 1, 2012
I was recently with family who had several young children. It was fascinating to watch how curious they were about everything. It seems every sentence started with "why" or "how." Even though it drove their parents a bit nutty, I really wish we could hang on to more of our curiosity and a need to learn and understand. Here's a story I did for Gannett/USAToday on why you may want to tap into that inner 5-year-old at work.
Penelope Trunk
MAY 31, 2012
High performers work for free. The difference between working for free because you’re a loser and working for free because you’re a high performer is what you get from the deal. People often ask me how to become a writer. The answer is to write for free. You won’t get paid for years. I wrote for decades before I saw any money from my writing. Here’s how to decide if working for free is a good idea for you: 1.
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Eat Your Career
MAY 7, 2012
It’s no secret that times are tough. The economic outlook seems to change by the minute and the only thing certain is that things are still uncertain. That’s why I thought this recent question from my free coaching call was worthwhile sharing with others. No matter what your situation, you just never know what the future holds, so hope for the best but prepare for the worst.
Lateral Action
MAY 22, 2012
If you’re a writer, this is a great time to be alive. Don’t be fooled by the wailing and gnashing of teeth emanating from the publishing industry. Just because traditional publishers are in crisis doesn’t mean that writing – or even publishing – is in crisis. Right now, the balance of power between authors and […].
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Creative Realities
MAY 21, 2012
The over-arching truth about big innovation is this; “You Get What You Play For,” because the processes and tools for managing core businesses don’t work when the goal is to identify and successfully introduce ideas that don’t exist today; true innovations not incremental ones. So you get what you play for and it’s who gets to play that makes all the difference.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
On The Job
MAY 24, 2012
I participate in several LinkedIn groups, and one question that caught my eye the other day was whether journalists should have a blog as a way to promote their personal brand. I answered the question by pointing out that by developing a personal -- yet professional -- blog, I've been able to make some really cool connections and find wonderful sources.
Penelope Trunk
MAY 28, 2012
We are in a drought. Not a metaphorical drought. That’s for city people. We are in a drought that is crop failure. I’ve read a lot about the Dust Bowl during the Depression. My favorite book is a children’s book. And, let me just say that I mostly read children’s books. It makes sense, because I’ve been reading below grade level for my whole life.
Eat Your Career
MAY 30, 2012
At various points in my career, I’ve been in managerial positions where I directly supervised people. I’ll be honest; it’s not my favorite thing to do (hence the one-woman show I run now). I remember a few years ago, I had to give an employee who was performing at a sub-standard level a performance review. As we walked into a private room for the meeting, she said, “Oh.
Lateral Action
MAY 8, 2012
One of the biggest problems creative people face isn’t a lack of time or money. It’s a lack of confidence. If you love writing, drawing, composing, designing, or any other creative activity, you might have started out doing it simply for the pleasure of creating. Once you start looking beyond that – to building an […]. The post Seven Powerful Ways to Gain More Confidence in Your Creative Work appeared first on Mark McGuinness | Creative Coach.
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Creative Realities
MAY 21, 2012
The over-arching truth about big innovation is this; “You Get What You. Play For,” because the processes and tools for managing core businesses don’t work when the goal is to identify and successfully introduce ideas that don’t exist today; true innovations not incremental ones. So you get what you play for and it’s who gets to play that makes all the difference.
On The Job
MAY 31, 2012
First, let me apologize to those of you who tried to read this story I did for Gannett/USAToday in an earlier blog post. No matter what I tried the post ran together, refusing to mark paragraphs, bullets, etc. Well, today is a new day, so I'm trying this again. Do you take your smartphone to bed because you claim to use it as a nightlight? Or you say it’s the only alarm clock you have?
Penelope Trunk
MAY 8, 2012
I’ve spent the last five years learning about farming. At first I couldn’t even tell the difference between a hay field and an oat field. Now I can tell when a planting is late. I have learned enough about cattle to sort them for breeding. I don’t do as good a job as the Farmer of course, but I won’t miss any that are really bad.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
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On The Job
MAY 18, 2012
I thought the manager’s face would explode. I was at lunch with a high level finance executive the other day when his cell phone rang. He looked at the number displayed on the screen and his face turned beet red – I think I even saw a couple of purple splotches mixed in. He let the call go to voicemail and his face color returned to normal after a few minutes.
On The Job
MAY 9, 2012
I've interviewed many leaders over the years, and the one thing that comes up consistently is that great managers don't have to use a bunch of fancy voodoo to motivate or inspire workers. They don't have to offer cool perks like parachuting off the office building during lunch hours to get the most from employees. It just comes down to being a genuine person who really listens to workers and shows some humility.
On The Job
MAY 3, 2012
Sometimes there is nothing more irritating than those trite phrases like “When life gives you lemons, make lemonade.” When you’re having a tough time in life, your first inclination may be to tell those full of such homespun logic to go suck a lemon. Those people don’t have to deal with an ogre boss or a long commute, you think, so they don’t know that it’s difficult to just be so darn positive all the time.
On The Job
MAY 11, 2012
Facebook’s Sheryl Sandberg became a hero to many women when she publicly stated that she leaves the office at 5:30 p.m. every day to be with her children. Not only was this a call for the 40-hour week many of us have abandoned, it was a statement from a powerful, successful woman. Unfortunately, according to a new study, not enough top-level women like Sandberg are speaking up – about anything.
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On The Job
MAY 30, 2012
A lot of people tell me they'd like to quit working 24/7, but they can't because their colleagues or the boss won't let them. Emails show up at 2 a.m., phone calls are made on the weekends -- even about the most trivial matters. "You'd think we were curing cancer," grumbled one telecommunications executive to me. The key to giving up the 24/7 work habit cannot be done on your own, I discovered, but takes a team effort.
On The Job
MAY 30, 2012
Lots of people tell me they'd like to give up the 24/7 work habit, but no matter what they try, it cannot be done. The biggest problem, they tell me, is that their coworkers or their boss are hooked into the "always on" mode, so it means they must be also. That's why I think this research from Leslie A. Perlow is so interesting. It shows that disconnecting from the 24/7 world can be done.but it takes a team effort.
On The Job
MAY 14, 2012
As the economy starts to improve, more workers who have felt overworked and underpaid may be ready to jump ship. But in looking for greener grass, where will these employees land? A good bet is that workers will look not only for better paychecks, but for companies where they can grow their individual talents. After the job market of the past several years, workers are more aware than ever that they need to keep their skills up to date if they want to stay viable in the marketplace.
Penelope Trunk
MAY 4, 2012
I love watching people lie. I know that I probably have the same feelings the liars do, the feeling of being stuck. I like to think about what I do when I have that feelings, how people cope with it, and how much pain we can handle before we become our worst selves. Lately, I’ve been thinking about these lies and the feelings that provoke them: 1. The lie about expectations. .
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Penelope Trunk
MAY 10, 2012
Fortune magazine has started reporting about family in corporate life. We all know corporate jobs are messed up. Fortune magazine is a monument to how messed up corporate life really is. In November, Fortune wrote that the company that Sheryl Sandberg , a working mom, runs, has employees “on lockdown” and their kids come to the office to say goodnight before bed.
Lateral Action
MAY 28, 2012
When I first saw Pinterest, it almost made me wish I were a visual artist. “What a fantastic idea!” I thought. It brought to mind all my artist coaching clients who had said to me: Twitter’s all very well for you, you’re a writer. But no one can see my pictures on Twitter. They were […]. The post Pinterest: an Opportunity for Creators – or a Threat?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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