Let's Grow Leaders

AUGUST 3, 2015

I’m not sure why so many people in positions of power think sarcasm is a leadership competency. Sure a quick wit, used well, can energize the team and lighten the load. But a sarcastic remark meant to belittle those who don’t dare fight back diminishes confidence, degrades trust, and leaves folks looking for the nearest escape route. In fact, an audience member asked me again last week (anonymously through my polling app) , “Can you talk about the danger of sarcasm?

Leadership 503

Leadership Management Management Motivation 503

On The Job

AUGUST 13, 2015

There’s no shortage of stress these days at work, which is why many workers have turned to yoga, meditation , exercise and even aromatherapy to handle the pressure. But what if we’re making a mistake by trying to look at stress as something to be conquered and suppressed in our lives? What if we thought about pressure as something that can energize and help us, instead of something to be feared?

Career 225

Career Executive Coach Executive Coaching Strategy 225

Penelope Trunk

AUGUST 28, 2015

I ask myself this question all the time: What would I have done if I had lived in Nazi Germany? I am Jewish, so I ask myself if I’d have left early on. Early enough. When I could have left. I watch lots of movies and read lots of books about life in Nazi Germany. For example: This Way for the Gas, Ladies and Gentlemen is a phenomenal, eye-opening memoir from a Polish, Christian boy in a concentration camp.

IT 111

IT Career 111

Eat Your Career

AUGUST 2, 2015

For those of you who haven’t met me in the real world, let me first explain some of my character assets and liabilities. I’m what every personality test on the planet would describe as “highly dominant” in a workplace setting. (In a personal setting, I’m quite different, but that’s a story for another day…). At work, I’m extremely task-focused, almost to the detriment of my professional relationships.

Accomplishment 68

Accomplishment Solution IT Career 68

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Professional development

Strategy+Business

AUGUST 23, 2015

The history of business is the story of entrepreneurs, executives, leaders, and employees, all of whom along the way add to the theory of management. For the 20th anniversary of strategy+business, we, the editors, decided to track the milestones of management history. This interactive catalog is the result.

Milestones 60

Milestones Strategy Management Management 60

Let's Grow Leaders

AUGUST 17, 2015

I Googled “Death by Powerpoint” and got 12.6 million results. That’s a whole lot of frustrated ranting going on. Look, I get it. In most companies, if you’re serious about your project, you can’t show up to a meeting without a “deck” to explain it. But if people are glazing over, you’re not inspiring their best thinking.

Food 500

Food IT Communication 500

On The Job

AUGUST 10, 2015

Sooner or later, it happens to everyone. Some people go through it more than once in their careers. You fail to meet expectations. You may not discover that you've failed to meet a boss's expectations until a formal performance review. During the review, she tells you that you've dropped the ball, have not successfully taken on challenges and fallen short of goals.

Communication 215

Communication Performance Career Strategy 215

Penelope Trunk

AUGUST 6, 2015

I think I spent the last decade deciding if it’s okay to give up my career for my kids. I am not splitting hairs any more. I am not writing as if I don’t have kids. I am not writing as if I’m in a permanent identity crisis. I’m not writing screaming tirades to defend myself. Instead, I am choosing peace. Finally. I am settling into the reality that I work relatively few hours a day.

Career 111

Career Banking Accounting IT 111

Eat Your Career

AUGUST 15, 2015

After a brief hiatus, I’m proud to announce that I am, once again, a featured career expert on US News & World Report ! I’ll be contributing an original article over there once a month on various career-related topics so keep your eye out. (Don’t worry; I’ll share them here as well!). This month’s article challenges a popular workplace rule: “under promise and over deliver” I know, I know.

Career 53

Career IT 53

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Education

Strategy+Business

AUGUST 30, 2015

In many organizations the bias is to change often -- simply to appear to be doing something different. But the bias at Telus, the Canadian telecom giant, was always not to change. This unusual consistency of focus, in terms of both its business strategy and its culture, helped transform Telus into an industry leader.

Strategy 53

Strategy IT 53

Creative Realities

AUGUST 20, 2015

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Let's Grow Leaders

AUGUST 10, 2015

Great commercials, strong PR, a brilliant social media strategy all warrant effort when building your company’s reputation. But there’s no better PR than an army of loyal employees living and breathing your brand. You know the type– folks with enthusiasm bursting from their veins–talking up your products and services with their friends at every bar, baptism and bat mitzvah they attend. “No, I’m telling you this works, I’ve seen it from the inside!

Critical Thinking 469

Critical Thinking Consulting Media Strategy 469

On The Job

AUGUST 31, 2015

"You'll figure it out." These are the words often imparted to an employee as the boss hands off an assignment. If the employee is lucky, then that may truly be the case. But many of us have been in the position of being confused -- and possibly even totally clueless -- about what the boss wants. What we have are sort of vague instructions that may include "Talk to Heather about it -- I think she's done something similar.

IT 211

IT 211

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

Penelope Trunk

AUGUST 24, 2015

This live, online course runs Sept. 28 – Oct. 1 at 8pm Eastern. The cost is $195 but if you sign up in the next three days the price is $145. Sign up now! I remember the shock of finding out I was an ENTJ. It’s so embarrassing to find out that all you care about is power. Well, power and money, because money is the measure of power. Well, and also with control, the more control I have over things I can build my power base with, and keep the money flowing.

Accomplishment 111

Accomplishment IT Career Recruitment 111

Eat Your Career

AUGUST 15, 2015

After a brief hiatus, I’m proud to announce that I am, once again, a featured career expert on US News & World Report ! I’ll be contributing an original article over there once a month on various career-related topics so keep your eye out. (Don’t worry; I’ll share them here as well!). This month’s article challenges a popular workplace rule: “under promise and over deliver” I know, I know.

Career 40

Career IT 40

Strategy+Business

AUGUST 23, 2015

When leaders rediscover their company's heritage and learn what works and what doesn't, the core assumptions and values of the past are reabsorbed into the organizational culture, and start to define the company's strategic choices. As Adidas found, the key is not only reconnecting with the past -- but knowing how to use it effectively to meet the future needs of consumers.

IT 53

IT 53

Let's Grow Leaders

AUGUST 19, 2015

Have you ever noticed how much easier is to remember someone’s point when they wrap a story around it? So why do so many leaders stick with dry powerpoint presentations and yawner “motivational” pep talks when they could tell a story. How could you better use stories to galvanize your team toward stronger results? This Summer, I’ve trained hundreds of people on my STORIES model of impactful communication.

Communication 426

Communication Motivation IT 426

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Career

Let's Grow Leaders

AUGUST 14, 2015

When I was fairly young in my HR career, I was walking by my boss’ boss’ office (let’s call him Eric) while visiting our corporate headquarters in Manhattan. Without leaving his desk, he called out: Karin, can you please do me a favor? You see there’s this meeting that I’m unable to attend, and it would be great if you could attend it for me.

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Mentor Career IT Management 416

Let's Grow Leaders

AUGUST 7, 2015

I asked a group of managers (coming from a variety of industries and positions) “what do you think most bosses want from their employees?” They reached quick consensus: responsiveness, self-sufficiency, creativity, and candor topped the list (with a beautiful argument about the pros and cons of compliance). I then asked, “how do you know what YOUR manager wants?

Creativity 396

Creativity Communication Management Management 396

On The Job

AUGUST 20, 2015

Shaa Wasmund says she often advises entrepreneurs or those scaling their business to identify the one thing they can do that day that will make the biggest difference. Not five things. Not three things. One. That’s when she usually sees the panic start to set in. People who are always, always busy – multitasking their way through life – often are very resistant to the thought of only doing one thing.

Career 197

Career IT 197

On The Job

AUGUST 24, 2015

One of the toughest things to do in your career is to make that long, long walk into your boss's office and tell her that you're not going to make a deadline. If you're very, very lucky, the boss may respond with "That's OK." But if you don't have such a boss, you may get a) a frown b) yelled at c) a frown, yelling and perhaps a stinging rebuke that will go into your personnel file.

Solution 192

Solution Career IT 192

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

On The Job

AUGUST 3, 2015

It happened again yesterday, so I guess I need to write about this AGAIN. I went to a restaurant, and a friendly server named "Matt" came to take our order. He smiled pleasantly as the six people at the table gave their order. He never once reached for a pen or paper. He just nodded pleasantly as we gave him our orders. Then, of course, it happened.

Mining 192

Mining IT Management Management 192

On The Job

AUGUST 6, 2015

In 2013, Campbell Soup Co. launched its “Hack the Kitchen” contest to challenge innovative developers to create web or mobile apps for mealtime solutions. The winner, FoodMood, tapped into user’s emotions by asking “What’s your mood?” and the app then suggested recipes based on the user’s feelings and food preferences. FoodMood, developed by Pollinate Inc., received a $25,000 cash prize and a $25,000 contract to bring the idea to market.

Food 178

Food Recruitment Creativity Development 178

On The Job

AUGUST 17, 2015

Young leaders are faced with numerous challenges, but perhaps none are greater than learning to communicate and connect with employees. If they fail in those areas, they may find their teams underperforming and their own careers in jeopardy. Dianne Booher , a business communications expert and author of What More Can I Say? explains the bad habits to break: 1.

Communication 144

Communication Career 144

On The Job

AUGUST 26, 2015

Having your department compared to the DMV isn’t very flattering, but that’s what is happening to many IT departments. That’s because many CIOs are focused on the technology and they don’t really care about the user experience, hence the DMV reference. The comparison is made in a new book, “ The Big Shift in IT Leadership ,” by author Hunter Muller, who contends that many CIOs remain focused inward, only concerned with technology.

IT 136

IT Recruitment Leadership Communication 136

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction