May, 2017

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The Performance Appraisal that Really Matters (Marshall Goldsmith)

Let's Grow Leaders

Winning Well Connection. From his books that taught us and informed our early careers, to the selflessness he consistently demonstrates, to his embodiment of professional confident humility, Marshall has been a tremendous supporter of Winning Well. We were honored when Marshall wrote the foreword for our book. Thank you once again, Marshall for your unwavering commitment to blending the bottom line with the human spirit and your support of Winning Well.

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3 ways to self-promote without self-promoting

Career Advancement

“Heroes must see to their own fame. No one else will.”. ~ Gore Vidal ~. Nathan felt it was time to raise his visibility. He knew he needed this just to keep his job in a tight market. He especially needed to get recognition if he hoped to advance. But no one likes a show-off or a know-it-all. So Nathan struggled with how to accomplish good self-promotion in the workplace without coming off in a negative way?

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5 Ways to Nail a Surprise Phone Interview

On The Job

I think anyone can do well in a phone interview if they're prepared, but what happens when you get an ambush call? I know some recruiters like to do this -- call you during the dinner hour when the kids are screaming and the meatloaf in burning and the dog has just eaten a sofa cushion. You scream, a "dammit!" into the phone as you step in dog barf (the dog didn't like the cushion so much) and suddenly your career is teetering on the abyss.

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What it’s like to audition at Juilliard. When you’re 11.

Penelope Trunk

The first round of auditions for Juilliard’s pre-college program is by video. From December to March my son practiced for three hours a day to prepare. At the end of March we recorded him playing Cello Concerto in A minor by Saint-Saens, and we sent it off to Juilliard. The results of the first round came quickly. He made the cut. The art of practicing is finding a process for repetition without boredom.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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What’s new with the Internet of Things?

McKinsey

Adoption of the Internet of Things is proceeding more slowly than expected, but semiconductor companies can help accelerate growth through new technologies and business models.

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Walking the Talk of Leadership: It Has to be More than Skin Deep (Barbara Mannino)

Let's Grow Leaders

Winning Well Connection. I first met Barbara when she interviewed me during the launch of my first book, Overcoming an Imperfect Boss. Here’s a taste of some of the work we did together Tips for Dealing with a Difficult Boss and 7 Tips to Turnaround Career Stagnation. What I appreciate most in working with Barbara is that she truly role models the balance of results and relationships, working to make a human connection with the people she interviews and maintaining the integrity of

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The 4 Most Powerful Leadership Words You Can Use

Career Advancement

“Be strong, be fearless, be beautiful. And believe that anything is possible when you have the right people there to support you.”. ~Misty Copeland. Client Taylor Asks: I asked my employees for honest feedback on my performance, and a few of them said I’m too authoritative in the way I speak to them. How can I show them I value their intelligence and ideas?

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How to Attract and Retain Loyal Customers

On The Job

Want your business to thrive? Then start thinking about all your pet peeves and how to solve them. That’s the advice of Dave Peterson, who says that this is exactly the strategy that made Uber so successful. In 2008, Travis Kalanick and Garrett Camp had trouble getting a cab on a snowy night, and came up with an app to help them get a ride. It seems simple enough, and yet the number of established businesses that are in real trouble these days points to the fact that many companies are still mis

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Get outside input to identify your patterns

Penelope Trunk

The only way I can write this is to tell myself I won’t publish it. I don’t even know how to write it. I know it’s convoluted because the only person who could understand it on the first try is the criminal lawyer. When I moved to Pennsylvania with the kids last November the Farmer gave me a bill for $35K. I told him, “Fine.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Product managers for the digital world

McKinsey

The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.

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Are CEOs Less Ethical Than in the Past?

Strategy+Business

This year's CEO Success study shows that boards of directors, institutional investors, governments, and the media are holding chief executive officers to a far higher level of accountability for corporate fraud and ethical lapses than in the past. Although the number of CEOs who are forced from office for ethical lapses remains quite small, firings for ethical lapses have been rising as a percentage of CEO successions: from 3.9 percent of all successions in 2007-11 to 5.3 percent in 2012-16.

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6 Ways To Transform a Divisive Culture into a Winning Well Culture: (Chery Gegelman)

Let's Grow Leaders

Winning Well Connection. I really got to know Chery on our collaboration around the Energized Leadership book project. I admired her commitment and energy that led her to meet with us at 4 am to align with our time zone. She’s an adventurer with a kind and generous spirit. We truly enjoyed her amazing review of the story behind the story of Winning Well. .

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The 4 Most Powerful Leadership Words You Can Use

Career Advancement

“Be strong, be fearless, be beautiful. And believe that anything is possible when you have the right people there to support you.” ~Misty Copeland~. Client Taylor Asks: I asked my employees for honest feedback on my performance, and a few of them said I’m too authoritative in the way I speak to them. How can I show them I value their intelligence and ideas?

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to Engage and Energize Longtime Workers

On The Job

Often we think we know long-term employees really well. After all, they’ve been around for what seems like forever. We know how they like their coffee, the name of their family dog and even their favorite shirt (worn every Thursday). But those assumptions can cause managers to assume they know what motivates such workers, and take it for granted that they are already engaged.

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Introducing the 21st Century Creative Podcast, with Scott Belsky on Creative Community

Lateral Action

Today is the launch of my podcast The 21st Century Creative. It’s designed to help you thrive as a creative professional amid the demands, distractions and opportunities of the brave new world of the 21st century. We’re living at a time of unprecedented opportunity for enterprising, outward-looking creators. And you’ve probably noticed we don’t have […].

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Mastering the digital advantage in transforming customer experience

McKinsey

Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new operating model that dramatically improves the digital customer experience. Here’s how.

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A Strategist's Guide to Artificial Intelligence

Strategy+Business

Artificial intelligence is creating new approaches to business models, operations, and the deployment of people that look likely to fundamentally affect a wide range of sectors. After all, if AI can transform an earthbound industry like agriculture through better understanding of soil and climate factors, what can't it touch? And how long will it be before your company is affected?

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Winning Client’s Loyalty: The Power of Relationships (Jonathan Low)

Let's Grow Leaders

Winning Well Connection. We first met Jonathan when he was introduced as the President of the Global Speaker’s Federation. He struck us then as a statesman and diplomat. A few months later, I (David) enjoyed a wonderful dinner with Jonathan as he traveled through Denver, Colorado. After trusting me to order for the table, our conversation ranged from our professions to our favorite foods, to how we can help those in need.

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These four technologies will shape the creative economy - for better or worse

World Economic Forum

New technologies like AI, virtual reality and blockchain are having a huge impact on the way we consume content. But how do we prevent this revolution from going haywire?

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Why Thank-You Notes Matter

On The Job

When I was a child, my mother began nagging me the day after Christmas to write thank-you notes to all my aunts and uncles who had sent me gifts. The nagging didn't stop until I had them written, so I learned to write them quickly so that I could get back to playing with all the toys Santa had delivered. Now, I hear my mother's voice nagging me when I don't promptly send a thank-you note and I can say that I'm grateful for her persistence.

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How to Avoid Burnout at Work? Practice More Self-Care

Eat Your Career

So, I’m currently preparing for a full weeklong vacation to Disney World with my boyfriend and his two teenage daughters. As you might expect, I’m unbelievably excited. I feel like a kid myself as I struggle to fall asleep at night in anticipation. Only, as an adult, pre-vacation sleep problems are a little more serious. It’s not just excitement keeping me up.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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The role of expertise and judgment in a data-driven world

McKinsey

The Obama campaign’s former data-analytics chief explains why a healthy dose of skepticism and a clear understanding of the process behind data collection leads to stronger strategies and real impact.

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Howard Yu Disrupts Disruptive Innovation

Strategy+Business

IMD Switzerland professor Howard Yu talks to s+b about the state of disruptive innovation in this Young Profs interview. The pace of technological change has accelerated to an unprecedented speed, and incumbents need to rise to the challenge and identify areas of potential growth.

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The Down-and-Dirty Truth about Humility (Eileen McDargh)

Let's Grow Leaders

Winning Well Connection Reflection. I first met Eileen when a mutual friend said “You two should really know one another,” and she was right. Eileen has a warm and generous spirit and is an amazing role model of confident humility. . Before you throw up your hands in horror, consider the root of the word “humility.” The term comes from the Latin humilitas, which may be translated as “humble,” but also as “grounded,” or “from the earth,” since it derives from humus (earth).

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Turning the linear circular: the future of the global economy

World Economic Forum

The circular economy, if used properly, could dramatically decrease waste.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.