Let's Grow Leaders
OCTOBER 12, 2015
If you could wave a magic wand and suddenly make every employee in your organization proficient in one behavior what would that be? Critical thinking? Customer-orientation? Sales? No matter which behavior I consider, I’m hard pressed to come up with one that would be more impactful with just a bit more listening. Listening transforms relationships.
On The Job
OCTOBER 30, 2015
You may be surprised the first time you hear your own recorded voice. Who is that person who sounds like Daffy Duck? Why didn’t anyone ever tell you that your voice makes you sound like a third-grader? Is your voice really so high-pitched it’s a wonder dogs aren’t howling for miles around? While everyone is taken a bit by surprise to hear his or her own voice, most people just shrug it off – or try to convince themselves they don’t sound that bad.
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Penelope Trunk
OCTOBER 8, 2015
Liv Tyler just joined a bunch of other post-30 women in speaking out about how there are too few Hollywood roles for older women. I always read what the women say because the aging process for women is so difficult. I want to know how other women handle it. I want to know if there is a secret to aging gracefully. I see the first step is something like what Giselle did, wearing a burka to get plastic surgery.
Lateral Action
OCTOBER 22, 2015
Kabuki star Ebizo Ichikawa XI in action, from Ebizo’s YouTube channel Last Christmas I visited the Kabuki-za theater in Tokyo to experience kabuki—one of Japan’s traditional forms of drama, dating back to 1603. As the curtain slid aside, it revealed a world of breathtaking beauty: a stage like a painted scroll, where actors in bright […].
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Strategy+Business
OCTOBER 27, 2015
The world is getting more dynamic and complex, not less, so leaders must learn how to surmount new challenges.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
OCTOBER 7, 2015
One of my millennial friends, Vince, recently posted this on Facebook. “I may not be the best organist, and yes I play it like a piano. But I am determined to learn the Tocatta part of Tocatta and Fugue in D minor down for Saturday for a tour group I am playing for.” The rush of comments seemed to entirely miss the point. “you worry to much.” “you are a great pianist.” For a little extra inspiration while you read on click here: Tocatta and Fugue in D Minor.
Let's Grow Leaders
OCTOBER 9, 2015
Far too many of us can also relate to working for managers who wielded their title and position authority as their only levers for leading. These managers caused me to question the likelihood of my contributing anything of value to the corporate mission. To hear their names, even years later, leaves me feeling drained and conjures emotions of lacking.
Let's Grow Leaders
OCTOBER 16, 2015
Welcome back to the Let’s Grow Leaders Frontline Festival. I’m delighted to have so many thought leaders weighing in on the seven roles I see as most critical to building results that last. This Festival is also a celebration of my new multi-media e-course that is launching October 27th. You can learn more about it by clicking here. On that page, you can also download my FREE ebook: Mentoring in the Age of the Millennial and sign up for my FREE 5 Day Leadership Challenge.
Let's Grow Leaders
OCTOBER 28, 2015
I’ve never met an executive who said, “my team’s just too strategic. I just wish they would focus on the day-to-day work.” Nope in fact it’s quite the opposite concern. “How do I get my team to think more strategically?” “Karin, I just don’t think anyone on this team is ready to take on my role… and I can’t get promoted until I find a successor.” And the phone call of the week is, “these millennials just don’t se
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Let's Grow Leaders
OCTOBER 26, 2015
If you’re like most managers, you know the importance of helping your team see the bigger picture. You would do more, if you only had the time. The occasional all-hands meetings help, but without interim reinforcement, those motivational meetings can feel like a fire hose of plans and numbers. If you want your team to truly “get it,” sprinkle little bits of big picture reinforcement into their week. 6 Ways to Get Your Employees to See the Big Picture. “The big picture do
Let's Grow Leaders
OCTOBER 5, 2015
You don’t have enough time, enough resources, or budget– or maybe you lack all three. You may be surprised to know that’s exactly what stacks the odds of success in your favor. According to research psychologist Adam Grant, increasing resources increases your likelihood of a project’s success… but only for a while. There’s a critical point when too much money, time, or support actually hurts your mission.
Let's Grow Leaders
OCTOBER 21, 2015
What is your unique value proposition? What unique set of experience, skills, and style do you bring to the your work? If you’ve never tried this before I challenge you to give it a shot and share it with our community. That’s not bragging, that’s confidence. Why I’m Writing About Unique Value Propositions Today. When I recently published a post on the Lead Change Group Website, How to Promote Yourself Without Being Annoying , my first tip was “be confident in your
Let's Grow Leaders
OCTOBER 27, 2015
There’s no question. The best way to get better at leading is by leading. Learn some skills, get out of your comfort zone, try them out, get feedback, take it seriously, adjust, repeat. It’s the premise behind high-end executive development programs that include action learning projects and 360 feedback assessments. The trouble is, such programs are often reserved for high-potential talent at a certain level of the organization.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
OCTOBER 19, 2015
Have you ever had someone steal your idea? If you've been in the workplace for any amount of time, the answer may be "yes." But as Daniel Solis points out , there really isn't a way to steal an idea, because someone else has probably thought of it first. The world of work is rapidly changing, and ideas often are zipping around the workplace like a squirrel after drinking a case of Mountain Dew.
On The Job
OCTOBER 12, 2015
It's often advised that those seeking to make their mark at work should be willing to stick up their hand and volunteer for a project, lend a helping hand to others when it's needed and generally be the person who is willing to do what it takes to help the team succeed. The reason, of course, is that by taking such action you will garner the notice of higher-ups.
On The Job
OCTOBER 29, 2015
It’s much more fun – not to mention a heck of a lot less stressful – to get along with your colleagues at work. It’s even better when you’re friends with co-workers , because who doesn’t want to work with friends, right? Well, according to a recent study , your company’s bottom line may not like these workplace friendships. Specifically, a study by Ryerson University published in the European Management Journal finds that despite past beliefs that “group cohesion” can only help a team’s performa
On The Job
OCTOBER 21, 2015
No matter how many cell phones you ban from meetings, or how many meetings you have while walking or standing or whatever you try to do to make them shorter, meetings just don’t seem to get better. The reason, says Al Pittampalli , a meetings expert who advises organizations like NASA and IBM, is because meetings have become the “Kabuki dance of corporate politics,” as leaders and teams use them as a way to dodge work, decisions and personal accountability.
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On The Job
OCTOBER 5, 2015
If you sometimes feel overwhelmed by data, the statistics back you up: If you downloaded a year’s worth of Internet traffic to CDs, the stack of discs would reach 2.5 million miles high. That’s why data may be seen as a curse by team members who feel they’re about to be crushed by this data tsunami – while others are giddy at the potential it offers.
On The Job
OCTOBER 14, 2015
In a new book, “Work Rules! Insights from Inside Google That Will Transform How you Live and Lead,” author Laszlo Bock says that the company wants to serve as an example of how to better treat employees and do business. Bock, senior vice president of people operations at Google, stresses that the key for any manager is to share information and be transparent with workers.
On The Job
OCTOBER 8, 2015
When we think of "sabotage" we may envision stealthy bad people trying to take down an organization. We may think of malware inserted into a company's system, or someone tinkering with machinery so that it will break down and disrupt operations. But a new book, "Simple Sabotage" points out that it's often the simplest acts -- that many of us do every day -- that can undermine a workplace.
Penelope Trunk
OCTOBER 15, 2015
This course includes four days of one-hour video sessions and email-based course materials. You can watch live Nov. 16- Nov. 19. The cost is $195. But it’s $145 if you sign up in the next four days. . Sign up now! I have three siblings. All brothers. We all know who my mom’s favorite is: Brother number two. And we all know who the smartest on is: Brother number three.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Penelope Trunk
OCTOBER 5, 2015
This live, online course runs Nov. 2 – Nov. 5 at 8pm ET. The cost of the course is $195, but if you register in the next four days the cost is $145. Sign up now! My editor is an INFP. He is crazy, but he doesn’t know he’s crazy. The first crazy thing he did was email me out of the blue and ask if he could be my editor. This is what he wrote, “I have no experience editing but I love your writing and the only way I can figure out how to be able to read more of it is to be your e
Lateral Action
OCTOBER 13, 2015
How much should I charge? I hear this question a lot from creative coaching clients wrestling with the perennial question of how much a unique piece of art, or a stylish design, or an engrossing story, or a transformational creative service is worth in hard cash. There are many answers to this question, and several […]. The post The Art of Emotional Pricing appeared first on Mark McGuinness | Creative Coach.
Lateral Action
OCTOBER 1, 2015
The Nine Muses Once upon a time it was taken for granted that the source of creativity was not the artist but the spirits, gods, or Muses, via inspiration. The word “inspiration” comes from the same Latin root as “respiration,” suggesting that the artist “breathed in” influences from outside. The opening of Homer’s Odyssey is […].
Strategy+Business
OCTOBER 22, 2015
Early adopters get most of the attention from analysts and marketers, but focusing on consumers who are resistant to innovations is another way to bring new products to market.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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