Let's Grow Leaders
OCTOBER 23, 2013
'If your house is on fire, you want to know there’s someone calling the shots. More importantly, you pray for a team of strong, skilled, and courageous followers. My husband’s a firefighter, he knows the life and death importance of following well. My friend, a Battalion chief leading the City’s firefighters, shares great stories of […] The post How to Be a Great Follower appeared first on Let's Grow Leaders.
On The Job
OCTOBER 28, 2013
'There have been many complaints by some companies that they can’t find people to fill positions, despite a 7.3% unemployment rate. What gives? Are the unemployed a bunch of no-talent, bottom-of-the-barrel drudges who should never be given a job? Hardly. Check out Twitter or LinkedIn, and you’ll find experienced, smart, driven people looking for work.
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Creative Companion
OCTOBER 17, 2013
The Company Real Score – a music thinking approach to business innovation I am working with many tools and methods. There are some I like more.
Penelope Trunk
OCTOBER 21, 2013
'I spend hours and hours in cello lessons. Not that I pay attention – I answer emails a lot of the time. But there’s no way to not learn if you sit in enough lessons, and the big thing I’ve learned is being a great performer takes guts. I knew that was true about gymnastics. My editor has a daughter who maybe was on track for the Olympics, but at some point he realized that she wasn’t willing to try the crazy, daredevil moves that are required to compete at that level.
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Eat Your Career
OCTOBER 23, 2013
'It pains me to announce that my grand experiment with using electronic time management systems has officially come to an end (sort of). You see, for the past several years, I’ve been using a variety of tech tools to help organize my life and work—appointments, tasks, projects and more. But now, I’m back to paper (sort of). Don’t worry: I’ll explain what I mean by “sort of” in a bit.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
OCTOBER 30, 2013
'“Children have one kind of silliness, as you know, and grown-ups have another kind.” ? C.S. Lewis The deal was important and could lead to future work. I was impressed with this company, but had some valid concerns. They brought their Chairman to the table to help close the deal. “Karin, I know you’ll be very […] The post Strategic Silliness: When to Lighten the Mood appeared first on Let's Grow Leaders.
On The Job
OCTOBER 8, 2013
'If you’re in any kind of leadership position, chances are you don’t go into work every day telling yourself, “I’m going to be the worst boss I can possibly be. Yes! Today is a new day to truly suck as a leader!” Yet, somehow, your team believes that is exactly what you must be doing. You’re one of those kinds of bosses that they gripe about at happy hour.
Lateral Action
OCTOBER 24, 2013
Are you the type of creative person who only generates ideas and solutions when you’ve had your full eight hours of shut-eye? Or perhaps you find your mind firing off with so many bright ideas that you sometimes find it hard to get to sleep? Here’s how to consciously use sleeplessness to your advantage – […]. The post How Interrupting Your Sleep Can Silence Your Doubts and Boost Your Creativity appeared first on Mark McGuinness | Creative Coach.
Penelope Trunk
OCTOBER 25, 2013
'I am so relieved to be writing this post because I’ve been scared for a really long time. It is complete BS when people jump up and cheer about their new company’s launch, telling you how great they feel. Because what’s really happening, to any sane entrepreneur, is that they are terrified. Quistic is an online learning site where people can build skills to create stable, fulfilling careers.
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Eat Your Career
OCTOBER 16, 2013
'So, you want to get ahead at work? Join the club! In today’s competitive workplace, you can’t afford to get lazy. No matter how “secure” you feel right now, there’s no such thing as certainty. Prepare yourself for career growth regardless of what the future holds by keeping your competitive edge. In my most recent interview on Fox 31 Denver’s Good Day Colorado , I share simple strategies to help you do just that.
TED
OCTOBER 16, 2013
In 2012, IDEO founder and longtime Stanford professor David Kelley took the TED stage in Long Beach and shared a deeply personal story. It was the tale of his own cancer diagnosis, of finding a lump in his neck and being told he had a 40% chance of survival. This was clearly a sobering moment, but he wasn’t sharing the story to seek our sympathy.
Let's Grow Leaders
OCTOBER 4, 2013
'Everyday your team is doing great work. Sometimes you miss their stories. Some folks will go home and tell their stories around the dinner table. Others can’t, or won’t. Don’t let stories go unheard, or untold. Find ways for them to share impactful adventures. Story Listening Made Easy I lead a remote team, scattered […] The post The Simplest Way to Hear the Best Stories appeared first on Let's Grow Leaders.
On The Job
OCTOBER 23, 2013
'For years employers have been working to better understand how to hire, train and employ young workers known as Generation Y. But just when they thought they may be making some headway in understanding how best to develop and harness these young employees, along comes Generation Z. Its members are expected to turn the workplace upside down. Born in the decade from 1990 to 1999, statistics show this generation is already nearly 7% of the American workforce, 11 million people.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Strategy+Business
OCTOBER 31, 2013
'Keith Ferrazzi, author of Who''s Got Your Back: The Breakthrough Program to Build Deep, Trusting Relationships That Create Success--and Won''t Let You Fail , introduces a passage on the value of connecting with co-workers from The Necessity of Strangers: The Intriguing Truth about Insight, Innovation, and Success , by Alan Gregerman.
Penelope Trunk
OCTOBER 12, 2013
'For now, I’m going to ignore the fact that the DSM no longer includes Asperger’s as a diagnosis. Asperger’s remains a useful way to categorize people with very low social skills and very high IQ — and a high rate of manic-depression and suicide. So it’s useful to separate these people out in order to help them. It’s like separating out people who have a gene for breast cancer.
Eat Your Career
OCTOBER 30, 2013
'Before I jump into the advice portion of this article, please allow me a moment to vent… I get anywhere from a couple dozen to a hundred or more emails a week from my blog readers. I love it and I read them all, I assure you. I do not, however, answer them all. If you’ve sent me a message and waited breathlessly for a reply that never came, keep reading.
Let's Grow Leaders
OCTOBER 1, 2013
'I raced for the airport parking shuttle, threw my bag on the rack and collapsed in the seat. The hectic schlep is too familiar. The stranger next to me smiled, “How’d it go?” Ugh, what’s this guy want? What ever he’s selling, I don’t need. I’ve been on that shuttle many times…texting, returning calls, trying […] The post Don’t Miss Your Connections appeared first on Let's Grow Leaders.
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Let's Grow Leaders
OCTOBER 21, 2013
'What’s the difference between a good human and a great leader? Great leaders must have integrity. So must great people. Great leaders must listen carefully, so must good followers. But leaders are different. I talked to Mark Miller, author of The Heart of Leadership, about his perspective. He shares that great leaders must start […] The post What Makes Leaders Different?
Let's Grow Leaders
OCTOBER 28, 2013
'“Every day brings new choices” -Martha Beck Leadership impact comes in the context of the mundane. Every day little words inspire connection more than any grand speech you could deliver. It’s what you say when you think it doesn’t matter that matters. They notice the way you answer the phone, or your reaction in the […] The post 5 Words You Should Say Every Day appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 18, 2013
'Delighted to offer an expert collection of thoughts on values and vision. Inspiring and practical advice. Thanks to all who shared their wonderful insights. Values Amazing stories and practical advice related to defining, articulating and living your leadership values. Skip Prichard, Leadership Insights shares Learning From the Legacy of Johnny Cash Johnny Cash had a powerful set of values […] The post Expert Advice on Values and Vision: A Frontline Festival appeared first on Let's
Let's Grow Leaders
OCTOBER 16, 2013
'You’re way past email blunder basics… replying to all with snarky remarks, sending the note intended for you wife to your boss…emailing in anger. Your emails aren’t obviously stupid, so why aren’t they working? 5 Advanced Email Blunders 1. The barrage effect I was preparing the senior leader for an impromptu meeting on an unfamiliar […] The post 5 Reasons Your Emails Don’t Work appeared first on Let's Grow Leaders.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
OCTOBER 11, 2013
'” The real story is actually probably pretty boring, right? I mean, we just sat at our computers for six years and coded.” -Mark Zuckerberg It all looks so sexy. Corporate jets. Dramatic moves. Microphones. When it’s a Cinderella story, it’s even better. It’s easy to romanticize leadership success. To imagine the stroke of genius, […] The post 50 Shades of Boring: When Leaders are Bores appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 7, 2013
'“Powerful you have become. The dark side I sense in you.” -Yoda You’ve had those moments. So have I. You desperately want a leadership do-over, but it’s too late. It’s out there– your dark side in all it’s glory. You hear yourself apologizing… “I just wasn’t myself.” Don’t be too sure. “I never […] The post The Insiders Guide to the Dark Side appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 14, 2013
'Don’t keep secrets. Keeping secrets creates short-term advantages and long-term costs. You gain the edge, but lose the relationship. The world could use less secrets and more sharing. I wish you would share more. Annoying Secret #1: Bad News I was happy when he brought me bad news. His eyes matched his words,”I’m really worried.” […] The post 3 Secrets to Sharing Secrets appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 9, 2013
'Every few weeks, HR professionals around the world gather to share their ideas and insights in the HR carnival. It’s LGLs turn to host, so I asked for advice on “Growing Your Career.” After all, if you had a dozen HR folks in a virtual room, what would you ask ? And so I offer […] The post Expert Career Advice From HR Leaders: Carnival of HR appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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