Let's Grow Leaders
JULY 23, 2014
'If you bring all of who you are to the leadership table, some people will hate your style. In fact, it’s likely that a few “important” people will not “like” you. Authenticity is intimidating, and scares those with the most to hide. Far easier to lead like everyone else and be groomed to fit a mold. Similarly, letting people see who you are and hear what you really mean makes you vulnerable.
On The Job
JULY 15, 2014
'When I think of all the meetings I have sat through in my lifetime, it makes me want to chuck everything and join a crew looking for sunken pirate booty. But then I think about how the crew would probably want to hold a meeting about whose job is was to look for the loot and whose job is was to write the report…and I decide to stay where I am. I always tell people not to ditch meetings – even if they believe them to be a complete waste of time -- because it’s important to understand the group’s
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Creative Companion
JULY 16, 2014
For quite some time I am collecting quotes that have a connection with what I call Music Thinking (more about Music Thinking click here).
Penelope Trunk
JULY 11, 2014
'When I was trying to get on the national volleyball tour, that was the only thing I was focused on. So eventually, I played professional beach volleyball. When I was trying to get my memoir published, I was focused on that more than anything else, and eventually, University of Colorado Press came through. And when I was running my last startup , I was always focused on funding.
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Strategy+Business
JULY 17, 2014
'Under the pressure of a quota, target, or deadline, or amid the turmoil of constant change, many companies break critical promises made to their employees, customers, investors, and communities. To avoid this "commitment drift" and the chain reaction it can trigger, business leaders must sidestep some common pitfalls.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JULY 2, 2014
'Angelle Albright had every reason in the world to say “why me.” Angelle was just 38 years old going through her second round of chemo treatment for the most aggressive form of breast cancer when she had to evacuate her New Orleans home during hurricane Katrina. While cancer was wreaking havoc on her life, the hurricane destroyed many of her family members homes.
On The Job
JULY 28, 2014
'It can be frustrating to have a conversation with someone who is difficult. You may come away from the experience without the answers you wanted, and believe the person is a selfish, immature jerk. But instead of blaming the other person for the bad interaction, consider that it may be a matter of you not clearly defining an issue or problem and letting the conversation get off track.
Inventive Problem Solving
JULY 3, 2014
One question that I am asked again and again is "Why do companies keep using the same problem solving methods and processes even when they don't work?" The answer is really simple: they don't have a better way. A company can only use the best problem solving methods that it has available at the time. Innovation is driven by the larger prevailing corporate culture, all cascading down from the top.
Penelope Trunk
JULY 2, 2014
'About a month ago I got a stack of catalogues from Restoration Hardware in the mail. My first thought was that I had purchased so much at Restoration Hardware in the past year that I am now one of their top customers. I thought about my friend Maria , who teaches people how to choose a color for anything in their home. She can make you feel like a genius and I’m pretty sure that means everything she buys from Restoration Hardware tax deductable.
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Strategy+Business
JULY 28, 2014
'Employees who feel their managers listen to their complaints are more likely to use social media to benefit their company than to air their grievances.
Let's Grow Leaders
JULY 23, 2014
'If you bring all of who you are to the leadership table, some people will hate your style. In fact, it’s likely that a few “important” people will not “like” you. Authenticity is intimidating, and scares those with the most to hide. Far easier to lead like everyone else and be groomed to fit a mold. Similarly, letting people see who you are and hear what you really mean makes you vulnerable.
Let's Grow Leaders
JULY 4, 2014
'You don’t need to win the lottery or quit your day job to experience a sense of freedom at work. I was recently interviewed about how “being an entrepreneur makes me feel independent.” I answered joyfully. But the truth is, I’ve been making a lot of my own freedom in a corporate day job for the last 2 decades. Much freedom comes from getting clear on who you are and taking control over your corner of the world. 6 Ways to Feel Freedom at Work.
Let's Grow Leaders
JULY 25, 2014
'While I was getting worked up at all the stupidity, my colleague always had the same response: “fascinating.” He had a strange sense of calm, while my head was exploding. I knew he was as deeply invested in the scene as me, and I often wondered– I’ll admit with a bit of envy– what was going on. Finally, I blew “don’t you see how stupid this is?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JULY 11, 2014
'Perhaps you convinced them you were ready, or maybe someone convinced you. Either way, you’re in a new job or staring at a new project and don’t have the slightest clue where to start. You feel stupid on the inside and you wonder how badly it’s showing on the outside. Everyone’s looking to you for direction. Now what? A Story of Not Knowing. “I know one thing, that I know nothing”-Socrates.
Let's Grow Leaders
JULY 18, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. July’s Festival is all about Parents as Leaders. Be sure to enter your email on the side bar to get our new free e-book “ A Parent’s Guide to Leadership.” Thanks to Joy and Tom Guthrie of Vixwex for the great pic. “We live in a world in which we need to share responsibility.
Let's Grow Leaders
JULY 14, 2014
'If I had to pick a side, I would have chosen hers. But picking sides was entirely beside the point. The other guy’s heels were dug in deeper than skis sunk in a tree well of deep powder. No amount of convincing was going to change his mind. “ It’s time to let it go. ” I offered. “This battle is not worth winning. ” “But I’m right, she insisted.” That’s entirely possible.
Let's Grow Leaders
JULY 9, 2014
'Sarah (not her real name) had just received a kick-in-the-gut career wake up call – the kind we all pray never happens. She had 60-days to find something new. Perhaps it was her fault, perhaps not. These situations are prickly. The grapevine was buzzing with rumors when what she needed was connections. “Do you want me to take a look at your LinkedIn profile?
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Let's Grow Leaders
JULY 28, 2014
'Nothing could be easier than getting out amongst the troops, wandering around and listening, right? MBWA ,or management by wandering around, is one of the truly great management techniques. So why do so many executives royally screw it up, leaving a path of fear and intimidation that takes local management months to recover? Most execs I know who fumble this easy move, start with good intentions: they want to be visible, to demonstrate commitment, to reinforce priorities, to inspect what they e
Let's Grow Leaders
JULY 16, 2014
'There’s no better picture to sum up this year’s entrepreneur mom journey. My kids are in it with me and I with then. Seb (8) is the self-declared Chief Marketing Officer (he loves to say CMO)… he tells everyone he meets about how I can help them become better leaders. Ben (19) is a bit more subtle, but is kicking beneath the surface getting it done as the LGL Summer Intern (be sure to tune in on Friday for the Frontline Festival for which he’s an integral part).
On The Job
JULY 2, 2014
'As the economy improves, many people are considering leaving jobs they''ve stuck with for fear of not being able to land another position. But before you quit, think of this: 1. Are you thinking clearly? Don''t quit when you''re feeling panicked or stressed by too much work and just want a way out. Don''t make decision in the heat of the moment. Quitting should be something you have considered when everything is going along smoothly.
On The Job
JULY 24, 2014
'We’ve become a world that communicates in two-minute sound bites and 140 characters, but how can anyone expect you to explain complex information so quickly and concisely? Well, they do – and you can. Many of those who work with complex information believe it can’t be done, and hence we have the mind-numbing, jargon-riddled, overloaded PowerPoint presentations that do little to engage or inform.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
JULY 8, 2014
'It’s summer and we’re finally enjoying those carefree days of warmth and sun we dreamed of while enduring one of the most brutal winters on record. And with the increasing temps comes the surest sign of summer: An invitation to the office picnic. Such events are often seen as a way to let your hair down and enjoy time away from the office, but they’re also a minefield of potential etiquette disasters that can derail your career.
On The Job
JULY 21, 2014
'Are you the one that colleagues or your boss turn to when there is a crisis or they just need to unload their negative baggage? Do you then feel pressure to fix whatever is going wrong – as they walk away feeling better from having unloaded their troubles on you? If so, you may be a toxic sponge. While others find your calm demeanor and attentive presence reassuring and comforting, the reality is that you can only absorb so much negativity.
On The Job
JULY 14, 2014
'The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Or, when you needed your air conditioning fixed, you may have consulted what others were saying about the business before giving the repair company a call. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience.
Strategy+Business
JULY 10, 2014
'Innovation expert Scott D. Anthony has a toolkit for surviving the wreck-strewn entrepreneurial journey, from initial concept to reality.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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