Let's Grow Leaders
JUNE 1, 2016
You can’t win well if you’re not optimistic. And one of the most important parts of being a Winning Well leader is inspiring confidence that the scene and results can and will improve– and identifying the vital behaviors to make it so. Today, I share a video interview with my friend and kindred spirit on the Winning Well journey, Shawn Murphy.
On The Job
JUNE 27, 2016
I'll admit I'm not 22 any more, but neither am I so old that I don't know about Yik Yak. I get there are new ways of communicating every day, and I make it a point to try to understand how they fit into the lives of employees. But again, I'm not 22. So, the way I view Instagram, Twitter, Snapchat and Periscope may be different than the way a 22-year-old employee views them.
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McKinsey
JUNE 14, 2016
Global infrastructure systems are straining to meet demand, and the spending trajectory will lead to worsening gaps. But there are solutions to unlock financing and make the sector more productive.
Penelope Trunk
JUNE 7, 2016
Make a list of five things you want to do that you’re not doing. No cross out all but one. Everyone can make change in our lives, but not that much change. And you’re not making the change you really want because you haven’t realized that you can’t do everything on your list. That should be the end of the post. But it’s too difficult.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Lateral Action
JUNE 17, 2016
The book I recommend most often to my coaching clients is The War of Art by Steven Pressfield – based on his own struggles en route to becoming a best-selling novelist, it’s indispensable reading for anyone who wants to create or achieve something amazing with their life. Steve just told me he has a new […]. The post Steven Pressfield’s New Book for Creators appeared first on Mark McGuinness | Creative Coach.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JUNE 29, 2016
The only problem with the concept, “The customer is always right,” is that sometimes they’re wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure, there are many, many circumstances where the only choice is to bite your tongue and concede, for the good of the customer experience. But some wrong is just, well…wrong.
On The Job
JUNE 29, 2016
Gone are the days when men like Dan Draper in “Mad Men” leisurely sipped his Old Fashioned and slowly reeled in a customer with idle chit chat and charm. These days, Draper would be lucky to get someone to read his emails as customers don’t have the time or inclination to be wooed slowly by those hoping to make a sales. It’s clear that digital is rapidly changing the way customers do business, and that means that sales teams must also change if they want to continue to be viable sources of produ
McKinsey
JUNE 7, 2016
Three experts explain synthetic biology and discuss its potential to affect fields as varied as medicine, oil, agriculture, and even fragrances.
Penelope Trunk
JUNE 14, 2016
This course will help you create the relationship you want. The course runs July 25 – 29. Each night is one hour, from 8pm to 9pm Eastern. All videos will be available on demand if you can’t come to the live session. The cost is $145 for the next three days. Then the price goes up to $195. Sign up now. . Of all the ways personality type has helped me in my life, getting along with my significant other is the most valuable benefit but also the most stunning.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Strategy+Business
JUNE 6, 2016
As the head of WPP Group, which touches every part of the global media business, Sir Martin Sorrell is confronted with the challenge of figuring out ways for people to work together more effectively -- with employees and clients, with new entrants and startups, and across industries and geographic borders. He sat down with strategy+business for a wide-ranging interview.
World Economic Forum
JUNE 17, 2016
Cuba is a country of contradictions: doctors dance, engineers drive taxis, and teachers farm tobacco, says April Rinne.
Let's Grow Leaders
JUNE 13, 2016
My phone rang. Colin was exasperated. “Karin, I thought I NAILED the interview. The owner seemed pleased with all my answers, and I had great stories for all his behavior-based interview questions. But I just got an email from him saying that although I was qualified, he was worried about my passion for training!!! You KNOW how passionate I am about training– it’s my life!
On The Job
JUNE 16, 2016
Companies with leadership that is determined to do business the way it’s been done for the last several decades and focus only on selling more products to customers may be destined to fail. That’s because the traditional focus doesn’t take into account the new way that value now is being created – through networks of customers, employees and business partners.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
McKinsey
JUNE 6, 2016
London Business School professor Lynda Gratton believes living longer requires individuals and corporations to change their approach to careers, life transitions, and retirement.
Penelope Trunk
JUNE 10, 2016
My husband and I are driving to cello lessons in Madison, because my son is going to a new teacher, Uri Vardi. Usually Carla would drive, because I don’t drive, and if my husband drives all the time then he will, effectively, be my driver. So I can either pay a lot of money for a driver or a lot of money for a divorce. My husband will ditch lesson to play disc golf.
Strategy+Business
JUNE 14, 2016
The competitive landscape for pharma companies around the world is changing rapidly, and those shifts are likely to accelerate. To confront these forces, pharma companies need to be clear about how they create value and adopt a focused strategy that allows them to dominate in one specific aspect of the industry -- along with developing a set of strong capabilities to support that strategy.
World Economic Forum
JUNE 17, 2016
Latin America's creative economy must be transformed into a development engine for the population as a whole.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
Let's Grow Leaders
JUNE 6, 2016
You know that asking the right questions will make you a stronger leader. But it’s hard. Not all questions have the same impact. And it’s risky, you never know what the response will be– which means you need to stay fully present to be helpful. “When you ask a question you’re giving up some of your power. It means you’re willing to sit in that discomfort for the good of another person’s growth.” -Michael Bungay Stanier.
On The Job
JUNE 13, 2016
When asked about coaching employees, most bosses will claim a) they don’t have time to coach employees because they’ve got a million other things to do or b) they’ve tried coaching and employees ignore them. The problem is that while managers may believe these statements to be accurate, they’re not actually true. While a Corporate Executive Board study finds that the average manager has at least 12 direct reports (compared to only seven before the Great Recession), these managers still can find
McKinsey
JUNE 29, 2016
Europe is operating below its digital potential. Accelerating digitization could add trillions of euros to economic growth in less than a decade.
Penelope Trunk
JUNE 23, 2016
We are driving to cello lessons in Madison. Maybe you realize that just last week I wrote about about driving to cello lessons in Madison. Maybe my drives to Madison will be like Monet’s cathedrals : I’ll just keep popping them out, each written from a different angle, and you will learn to see the nuances of our family interactions in different lights.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Strategy+Business
JUNE 6, 2016
In order to build engagement and loyalty in a climate of intense competition and distraction, media companies have to understand their customers, viewers, and readers as fans.
Let's Grow Leaders
JUNE 8, 2016
Have you ever talked about your boss behind your back? If you haven’t complained to at least someone…you’re a saint. Call me. I’m sure you’ve got some wisdom we can share here at LGL. For the rest of us… you know… right? Just like you’re complaining about that boss who (you might even like a lot of the time) has behaviors you wish they would improve–SOON.
Let's Grow Leaders
JUNE 17, 2016
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival gives tips about favorite tools and technology. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about how to take a complete break from work (i.e. for vacation.) There are two ways to participate…either submit a blog post on the topic, or your 1-2 sentence answer to the question.
Let's Grow Leaders
JUNE 27, 2016
I’m sitting next to Rick, a retired railroad engineer, on a delayed Southwest flight from Tampa to Baltimore. It’s been a LONG week of serial cancelled flights, and other travel frustrations. I’m wearing the same suit I wore in Detroit on Tuesday because I never did make it home between gigs. Rick doesn’t seem to notice the wrinkles, as we begin swapping travel nightmare stories.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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