November, 2016

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5 Ways to Tame a Bad Boss

Let's Grow Leaders

“Greg” called to share his news, “You know that situation with my boss is going a lot better! I decided to go on the offense and just keep him over-informed. He loves it. Now he stays off my back and I can do my work.” Bingo. Another “bad boss” tamed. 5 Ways to Tame a Bad Boss. Sure I’ve met some loony tunes over the years.

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How to Negotiate Successfully With Anyone

On The Job

There are often complaints that technology isolates people, but anyone working in IT may have a different opinion. If anything, IT is being asked to work more and more with other departments, rather it’s marketing, customer experience or business strategy. While all that interaction is necessary if businesses are going to fulfill their goals of digitally transforming their organizations , it’s not always a process that goes smoothly.

Strategy 168
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Global migration’s impact and opportunity

McKinsey

Migration has become a flashpoint for debate in many countries. But McKinsey Global Institute research finds that it generates significant economic benefits—and more effective integration of immigrants could increase those benefits.

IT 112
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The Line between Confidence and Hubris

Strategy+Business

You can identify early signals of pending failure, or sustained success, from a prospective CEO's behavior. Narcissism and dismissiveness are warning signs of hubris; humility and inquisitiveness are indicators of prospective success.

78
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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Career Success A to Z:B Is For Brag

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. Ah, the dreaded b-word. Call me bold , call me brash , but this is one b-word I stand firmly behind. Bragging is an unavoidable career necessity. Yet, it’s developed quite a bad rap—and perhaps for good reason. After all, no one wants to be one of those people.

Career 51

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5 Conversations Your Millennial Employees Are Longing To Have

Let's Grow Leaders

Morgan (a family friend who also happens to be a millennial) was practically screaming in frustration as we began our mentoring session, “Arghhh, Karin, I’m just so frustrated. They want me to do all this crap… none of it seems important, and it’s getting in the way of my real work.” It would have been tempting to just take Morgan’s word for it– that the “crap” she was being asked to do made no sense.

Mentor 413
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The One Word That Can Resolve Workplace Conflict

On The Job

"Why?" Anyone who has a toddler probably hears this no less than 1,400 times per day. (And don't tell me you don't resort to "Because I said so!" because everyone reaches that point on the 475th "why?") While children are great at asking the question, they often grow out of asking "why" all the time. Too bad. We as adults could benefit greatly if we'd just add a few more "whys" to our days.

Solution 161
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How tech-enabled consumers are reordering the healthcare landscape

McKinsey

Healthcare companies are developing new digital technologies to give consumers more control over the care they receive. That could upend the industry’s move toward greater consolidation and scale.

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Five Overlooked Principles Shaping the Destiny of Your Business

Strategy+Business

Until you grasp Turing's theory of computability, the Coase theorem of transaction costs, Bell's law of computer classes, Baldwin and Clarke's concept of modularity, and Nakamoto's law of the distributed ledger, you're not prepared to lead a digital company. Although it's impossible to predict the full impact these principles will have, it's clear they will change the structure and source of profit in a variety of industries around the world.

IT 76
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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Career Success A to Z: Coming Soon!

Eat Your Career

Today, I’m happy to announce a brand new blog series called, “Career Success: A to Z.”. This is a fun project I’ve been thinking about for a while. With the recent re-launch of Eat Your Career, I figured now was a good time to jump in. Here’s the idea: Each week, I’ll be posting an article that explores one key concept of career success. The catch? I’m going to cover the whole alphabet from A to Z.

Career 45
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The Morning After: 6 Sure-Fire Ways to Ensure Your Training Sticks

Let's Grow Leaders

“John” glanced excitedly at the conference room walls filled with easel sheets, plans and ideas. And then sighed deeply as he shuffled though his deep pile of notes and action items. “Karin, I guarantee you, I’ll be a better leader tomorrow morning as a result of your Winning Well bootcamp. And I’m almost certain I’ll still be a better leader the following week, and maybe even the week after that.

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The 7 Deadly Sins of Skip Level Meetings

Let's Grow Leaders

Skip level meetings always seem like a good idea at the time. A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to learn what’s really going on, and most importantly, to build genuine relationshi

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The 7 Deadly Sins of Skip Level Meetings

Let's Grow Leaders

Skip level meetings always seem like a good idea at the time. A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to learn what’s really going on, and most importantly, to build genuine relationshi

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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5 Ways to Tame a Bad Boss

Let's Grow Leaders

“Greg” called to share his news, “You know that situation with my boss is going a lot better! I decided to go on the offense and just keep him over-informed. He loves it. Now he stays off my back and I can do my work.” Bingo. Another “bad boss” tamed. 5 Ways to Tame a Bad Boss. Sure I’ve met some loony tunes over the years.

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3 Ways to Nudge a Procrastinating Boss

On The Job

It can be very frustrating when you work hard on a report or project, and then submit it to the boss where it will then languish until the next presidential election. When the boss is the clog in the drain, the knot in the rope, the fence in the pasture (okay, I'm out of examples) it can be frustrating. The entire organization can get stuck when you have a boss that procrastinates.

Career 150
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Yes, Introverts Can Be Great Leaders

On The Job

While research shows that more extraverts reach the C-suite, there is growing evidence that introverts can make effective leaders. How introverts can gain the confidence they need to lead their teams effectively and benefit any organization. Techies are often used to laboring alone, and that suits them just fine. Their introverted personalities are geared toward communicating via email or texts and they don’t stress about presentations in front of big groups because they simply think they will n

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FCC's CIO: Change Agents Need Employer Support

On The Job

David Bray says the world is experiencing more turbulence, and he isn’t talking about a rough airplane ride or a nasty nor’easter. Bray, senior executive and chief information officer for the Federal Communications Commission, says the turbulence is a result of the “increasing velocity” of worldwide transactions. Despite such unsettled times, Bray believes there are exciting opportunities ahead for the more agile companies – while others may suffer.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Are You Ignoring a Toxic Worker?

On The Job

As we approach the holiday season, it's time to think about the Scrooge in your office. Not just the person who is stingy, but the one who is grumpy. Unkind. Unwilling to help others. Flouts rules and regulations. Toxic. Why do these people keep their jobs? One reason may be because bosses don't like to deal with them, so they ignore them. Instead, they focus on superstar workers, telling themselves that the toxic worker is balanced out by all the great employees.

Mentor 134
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Research Finds Stressed Employees More Likely to Misbehave

On The Job

The U.S. election process has clearly demonstrated one thing: People are upset, mad and worried. While we may hope that this will all disappear once the election is over, managers shouldn't believe that workers will once again become jolly little employees, content with the cubicle world around them. By ignoring these feelings that many workers have expressed, managers may miss the clues that can help them build a more engaged, productive workforce.

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Why Reorganizations Fail -- and How to Get Them Right

On The Job

It’s a great feeling to get a brand-spanking new reorganization chart done and then present it in all its unsoiled glory to the entire company. Unfortunately, that gleaming chart with all its little color-coded boxes lined up with precision has little to do with making a reorganization successful. In fact, putting so much effort and aspiration into that spruced-up chart could be one of the biggest mistakes a company makes when it comes to reorgs, says Stephen Heidari-Robinson.

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Can the US economy return to dynamic and inclusive growth?

McKinsey

Slower economic growth in the United States has wrought a vicious cycle that has hobbled many American households. Targeted investment and policy action could turn it around.

IT 110
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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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The beginning of system dynamics

McKinsey

Modeling afforded a number of insights about why high-technology companies fail. It is much harder to change decision-making procedures than we realized when system dynamics started. Whether in school or management education, the focus will be on “generic structures.”.

Education 109
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How impact investing can reach the mainstream

McKinsey

Clear measurement standards, high-grade operations, specialized products, and more training for entrepreneurs can make impact investing a more influential practice.

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Taking conservation finance to scale

McKinsey

Environmental projects are woefully underfunded. Improving their risk-return profiles and structuring larger investment products could unlock private capital to narrow the gap.

Finance 106
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Making your marketing organization agile: A step-by-step guide

McKinsey

Everyone wants to be “agile” these days. Here’s how successful companies put together the teams and the capabilities to actually make it happen at scale.

IT 111
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.