October, 2012

article thumbnail

Get Real: Take Your Developmental Conversations to the Next Level

Let's Grow Leaders

For a variety of reasons, many manager/employee relationships stay formal, cordial, and don’t realize their full potential. The conversation stays focused on the work at hand, and hopefully there is some discussion of strengths and development needs, along with a plan to improve on them. There is often real reluctance to go deeper. Why? Choices, [.

article thumbnail

What Does Your Facebook Photo Say About You?

On The Job

I'm always amazed by the truly stupid photos people post of themselves online. The reason I'm surprised is that we're so quick to judge a celebrity with a hair out of place, that sometimes we fail to consider the image we're projecting to the world. This latest story I did for Gannett/USAToday may have your reconsidering. It’s often said that people make a judgment about you within seconds of meeting you, and now new research shows the same may be true even when they’re viewing your photo on Fac

Media 232
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

There are three career paths and one will fit you

Penelope Trunk

I am reading Miranda July’s book because she made a great ad for her book. It’s like a little film and after I saw the ad I got upset that I cannot make such good ads for my books. But then I read that what she really loves is filmmaking. And anyway, I really don’t love writing books. Books are too long—my writing sweet spot is about as long as a good blog post.

article thumbnail

How to Deal With Credit Thieves in the Workplace

Eat Your Career

What do you do when someone else takes credit for your work? It’s a common problem—one often exaggerated and made light of in sitcoms—and yet, in the real world, it can lead to some pretty serious career damage if not handled properly. The situation is ugly and unfair, and it usually goes something like this: You get the blame when things go wrong and they get the credit when things go right.

Shadowing 105
article thumbnail

HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

article thumbnail

Why Rejection and Criticism Hurt So Much (and What to Do About Them)

Lateral Action

If you want to achieve something original with your life, sooner or later you will have to face up to rejection and criticism. Whether you’re an artist, creative, freelancer, athlete, entrepreneur or employee, you’ll put yourself forward for opportunities, only to be rejected – maybe many times. And when you do manage to get yourself […].

More Trending

article thumbnail

The 3 Gifts: Grateful for Growing

Let's Grow Leaders

They say “feedback is a gift,” but much of the time it does not feel that way. So, what was different this time? It was a cool, crisp night. The warmth of the make-shift spotlight was both frightening and friendly as I stood ready to give my final speech at the SCORRE conference. Frightening because [.] The post The 3 Gifts: Grateful for Growing appeared first on Let's Grow Leaders.

IT 430
article thumbnail

A Matter of Trust: Why I Trust You, Why I Don’t

Let's Grow Leaders

Developing real trust takes time. The people we lead come to us with history, memories, and experiences–they recall times of trust inspired and trust betrayed. When we are in a new gig, our teams watch even more closely. “Can I trust you?” “Are you like the last guy?” When we have been with a [.] The post A Matter of Trust: Why I Trust You, Why I Don’t appeared first on Let's Grow Leaders.

article thumbnail

Cheer in the Next Gear: How to Make Your Support Count

Let's Grow Leaders

Each time a cyclist peddled past our corner at the Ironman triathlon , the woman sitting next to me on the curb would clang her large cowbell. No words. No sign of emotion. This went on for hours. It was almost a Pavlovian response. See bike, ring bell. She was committed. She never missed an [.] The post Cheer in the Next Gear: How to Make Your Support Count appeared first on Let's Grow Leaders.

IT 401
article thumbnail

Want Great Customer Service? Call A Vampire

Let's Grow Leaders

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call centers across the industry, today the phones [.] The post Want Great Customer Service?

374
374
article thumbnail

The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

article thumbnail

Leadership from A Kid’s Point Of View (Lucky or Skillful?)

Let's Grow Leaders

A Saturday Salutation Guest Post Sebastian Hurt, Age 7 Sebastian is my son, and a First Grader. He loves Jiu Jitsu, beyblades, and climbing new mountains. After much dinner table conversation on leadership and posts… he asked to write his own. I served only as typist. What a fantastic conversation. He was troubled with [.] The post Leadership from A Kid’s Point Of View (Lucky or Skillful?

article thumbnail

Beginning Well to End Strong: Stories and Tips for Successful Starts

Let's Grow Leaders

“Let us nourish beginnings. Not all things are blest, but the seeds of all things are blest.The blessing is in the seed.” Muriel Rukeyser How we begin a new project or an important day matters. Preparing your team for the day is vital– reinforcing the vision, energizing the plans, refreshing the excitement. A Sweet Story [.] The post Beginning Well to End Strong: Stories and Tips for Successful Starts appeared first on Let's Grow Leaders.

article thumbnail

In Search of Joy: A Saturday Salutation

Let's Grow Leaders

“To get the full value of joy, you must have someone to divide it with.” ? Mark Twain Most people have big and small joys in their life. Many are busting to share them. Could you find more ways to draw out the joy on your team? What would be the side effects of more joy [.] The post In Search of Joy: A Saturday Salutation appeared first on Let's Grow Leaders.

IT 348
article thumbnail

The Debate Continues: 4 Reasons for More Transparency

Let's Grow Leaders

I recently exposed my internal struggle with transparency in a post at Lead Change Group. Sometimes the best debates start in our own hearts. It turns out, that I am not alone in this personal wrestling match, as so many have shared in their tweets, scoops and comments. As leaders grow in responsibility, scope [.] The post The Debate Continues: 4 Reasons for More Transparency appeared first on Let's Grow Leaders.

IT 345
article thumbnail

SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

article thumbnail

The View From a False Summit Can Change Your Course

Let's Grow Leaders

I thought I was at the top. I glanced with pride at the view of the long staircase disappearing down the mountain. It’s been a dream of mine to climb the Pikes Peak Incline, the steep, mile-long staircase at high elevation. I was glad to have scratched that off my endurance sports “bucket list.” [.] The post The View From a False Summit Can Change Your Course appeared first on Let's Grow Leaders.

Mining 337
article thumbnail

The Secret to Effective Time Management: A Story to Win By

Let's Grow Leaders

Time management techniques typically involve identifying priorities and scheduling well. There is also power in building in unscheduled time… leaving white space on the calendar for reflection and spontaneous magic. Adding some white space into your time management strategy can lead to better strategy, creative breakthroughs, and a more poised approach.

article thumbnail

Padawan Picnic: Let’s Grow Leadership in Kids

Let's Grow Leaders

There are surprisingly few tools and discussion forums available on leadership for kids. I continue to get requests through my various social media forums. I am not an expert, but I see grown-ups showing up with gaps and blind spots that could have been nurtured earlier. What if we could start talking about leadership [.] The post Padawan Picnic: Let’s Grow Leadership in Kids appeared first on Let's Grow Leaders.

article thumbnail

Hold that Question: The Art of Big Questions, Held Long

Let's Grow Leaders

“The number one difference between a Nobel prize winner and others is not their IQ or work ethic, but that they sit with the questions longer.” -Peter Drucker I’ve been thinking a lot about the value of big questions. As leaders, our days can become so full of questions which we feel immediate pressure to [.] The post Hold that Question: The Art of Big Questions, Held Long appeared first on Let's Grow Leaders.

325
325
article thumbnail

eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

article thumbnail

Prepare Well: Eye of the Leadership Hurricane

Let's Grow Leaders

As for so many on the East Coast, the last few days have been all about hurricanes, as we prepare for Hurricane Sandy. It’s fascinating to watch the varying approaches from neighbors and friends. I wonder… are we all working to prepare for the same storm? One friend posted her tongue in cheek Facebook update [.] The post Prepare Well: Eye of the Leadership Hurricane appeared first on Let's Grow Leaders.

article thumbnail

Give The Guy a Brake: The Power to Stop

Let's Grow Leaders

So you’ve got everything rolling on all cylinders. The right people, all on the proverbial right bus, all moving in the right direction. Excellent. You’re a motivational leader with a strong vision, inspiring the team toward unprecedented results. This team is fired up… everyone’s with you. Fantastic? Or just about to get dangerous?

article thumbnail

Trusted and Empowered? 6 Ways to Get Your Boss To Trust You

Let's Grow Leaders

Last week’s post, A Matter of Trust, generated some great conversation on the Center For Creative Leadership LinkedIn group. One interesting addition was a paradoxical question from Carol Ann Hamilton, “which comes first, trust or trust?” Indeed, trust is a complex two-way street. In a follow-up conversation she shared: I ask this paradoxical question to get [.

article thumbnail

Feedback: Getting Great Insights From People Who Matter

Let's Grow Leaders

As leaders, getting enough feedback on your leadership can sometimes be a challenge. Of course, it’s important to know what your boss thinks. What is equally important are the broader impressions your leadership is making up down and sideways. Today I share some formal and informal tools to get the conversation started. Who Are You [.] The post Feedback: Getting Great Insights From People Who Matter appeared first on Let's Grow Leaders.

article thumbnail

Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

article thumbnail

Small Gestures of Trust Build Great Results

Let's Grow Leaders

I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one guy raised his hand. I knew immediately whose table I wanted to sit at [.] The post Small Gestures of Trust Build Great Results appeared first on Let's Grow Leaders.

Media 304
article thumbnail

The Obvious Question: And How to Get It Right

Let's Grow Leaders

In most organizations an important part of leading is being able to articulate and “sell” the great work of your team to other key stakeholders. Strong results and quality thinking in bad packaging can be overlooked. A great presentation can quickly go south, when the team gives sloppy answers to obvious questions. In her book, [.] The post The Obvious Question: And How to Get It Right appeared first on Let's Grow Leaders.

IT 300
article thumbnail

Get More Done in Less Time: Learning From Crises

Let's Grow Leaders

When are you most productive? If you are like most people I know the answer is easy… when you really need to be. Most of us have great examples of crises and other urgent situations, where folks pull together and get more done. And yet, at other times, lots of stuff seems to get [.] The post Get More Done in Less Time: Learning From Crises appeared first on Let's Grow Leaders.

article thumbnail

4 Ways to Handle Your Workplace Jealousies

On The Job

Most of us have had feelings of jealousy or envy in our lives, but nowhere may it be more difficult to deal with than in the workplace. Of course you’re supposed to wish Jim well on his new promotion – even though you worked hard for it and you believe Jim is a slacker. And, well, sure you’d like to be friendlier to your colleague Maggie, but she’s so darned organized it gives you a headache, especially when the boss is always giving her an award for it.

IT 222
article thumbnail

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.