Let's Grow Leaders
APRIL 26, 2017
Winning Well Connection. Click on the image to visit Karin’s store and download the book she co-authored with Alli free. Ever since I met Alli online, I’ve considered her a kindred spirit in the leadership space. Also a former executive, a mom , and a leadership writer and consultant, we’ve shared so many common challenges and values.
Scott Barry Kaufman
APRIL 20, 2017
For this episode of The Psychology Podcast, I chat with my brother from another mother, Dr. James C. Kaufman, as we take deep dive into one of humanity’s most coveted virtues – creativity. We profile creative genius, discuss different forms of creativity, and talk about the links between creativity, IQ and mental illness. This episode features some wonderful new ways to think about your creativity, including the possibility for creativity assessment to reduce racial and ethnic bias.
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Career Advancement
APRIL 3, 2017
“If we encounter a man of rare intellect, we should ask him what books he reads.”~Ralph Waldo Emerson~. Damion’s goal was to become a great leader. He’d been under some mediocre leaders and wanted to do a better job than that. He looked at other leaders in the company and got some ideas of leadership skills from them. But he felt there was more than what he was seeing.
On The Job
APRIL 24, 2017
When you accepted the job, you were excited about the new opportunities chance to enhance your skills. But three months later, all you can think of, is “ What was I thinking?” You now believe you’ve made a mistake when you accepted a new job. Something doesn’t feel right. Maybe you don’t like the people you work with, maybe you don’t like the duties you have been given, maybe you cannot stand your boss.
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McKinsey
APRIL 6, 2017
Growth is shifting, disruption is accelerating, and societal tensions are rising. Confronting these dynamics will help you craft a better strategy, and forge a brighter future.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
APRIL 28, 2017
Winning Well Connection. Scott has a special place in our hearts as he’s been an incredible encourager and friend both personally and professionally–and was actually on our first date (unbeknownst to him at the time). Scott is the founder of Together We Can Change the World with whom we’re on tour with during our second half of the Asia trip.
Strategy+Business
APRIL 9, 2017
Who are the most capable leaders, and what do they do to excel at both strategy and execution? See also "Wanted: Ambidextrous Leaders.
Career Advancement
APRIL 17, 2017
“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” ~Andrew Carnegie~. Client Gina Asks: As a leader, I want to have a stronger impact on team morale. Some leaders seem to always have the right words to make people feel supported and energized.
On The Job
APRIL 3, 2017
A decade ago, Paul Zak began measuring brain activity from people while they worked and he soon made an important discovery: There are scientific reasons why some organizations perform at high levels while others flounder. He discovered from his tests that people work more effectively – and deliver better results for their companies – when they are working in trusted cultures, such as an environment where workers are not reprimanded or fired if they make a mistake.
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McKinsey
APRIL 25, 2017
By taking a comprehensive approach to digitization, healthcare companies can deliver products and services more quickly, boost innovation in the industry, and hold down costs.
Penelope Trunk
APRIL 28, 2017
If you are a person who loves your garden, people send you pictures of your garden. It’s a way of saying thank you for making a nice place to enjoy. But since I am dense when it comes to social skills , I used to think people were stupid for sending me pictures of my own garden. I saw my garden every day. Now I covet those pictures. The pain I feel from missing my garden ripples through all of my life.
Let's Grow Leaders
APRIL 11, 2017
When I look back on my career at Verizon at the times my teams truly knocked it out the park–the times we increased results exponentially and led the Nation in results or had a major turnaround pulling a team out of the abyss, there is one common characteristic. We had the team laser-focused on the one or two critical behaviors that mattered most at the frontline– and they were doing them consistently.
Strategy+Business
APRIL 26, 2017
When plotting strategy, leaders should worry less about solutions and more about identifying the precise problem they are trying to solve.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Eat Your Career
APRIL 28, 2017
This post is part of a series in which I share some of my recent work related to career advancement and professional development from the past month. Enjoy! From U.S. News & World Report. 3 Ways to Develop Executive Presence Regardless of Your Title. Regardless of title or status in the corporate hierarchy, everyone has the ability to develop “executive presence.” When you do, you’ll enhance your professional reputation and improve your chances for advancement.
On The Job
APRIL 26, 2017
If a great opportunity comes along, you might jump at it. It could be because it offers more money, but it also might be because you feel it gives you a chance to do something you feel passionate about, or perhaps because you feel it's a more stable position. Whatever the reason, it's important that you make a stellar exit. Keep in mind that how you leave a position is often how you are remembered most by colleagues and your boss.
McKinsey
APRIL 11, 2017
Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. Resist seven common missteps.
Penelope Trunk
APRIL 4, 2017
I tell my husband tidbits about the kids because part of my strategy to get him to relocate to Swarthmore is to keep him feeling close to us. I tell him my younger son is winning more on his video game than ever before because the Internet we get from living above Dunkin Donuts is so much faster than on the farm. Is he connected to us? I don’t know.
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Let's Grow Leaders
APRIL 25, 2017
Winning Well Connection. Click on the image for more information about Mary’s book. Mary has been an amazing supporter of David’s from early in his professional speaking career and an amazing friend. As she said on David and my engagement, “I feel like I’m gaining a sister.” . There’s a fine line between confidence and arrogance.
Strategy+Business
APRIL 30, 2017
These gatherings can feel like a prison sentence, unproductively ticking away time. But when infused with some essentials, they can be fruitful -- and even enjoyable.
Eat Your Career
APRIL 26, 2017
This article is part of a series. Learn more about it and access links to other articles in the series here. This week’s article is all about using what you’ve got! If you want to achieve career success, it’s not enough to just show up. You have to fully utilize your talents, skills and abilities to deliver value in the workplace. Unfortunately, a lot of professionals have a hard time with this.
On The Job
APRIL 17, 2017
At the turn of this century, Xerox was in trouble. The competition was offering cheaper products and new technology was eroding customer demand for its products. Stock prices skid more than 90% from June 1999 to December 2000. But then Xerox began reviving itself, aggressively reconfiguring its core business, simplifying product lines and outsourcing core functions.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
APRIL 26, 2017
The country is becoming a hub for global AI development. Five priorities can help China harness AI for productivity growth and prepare for the societal shifts it may unleash.
Penelope Trunk
APRIL 7, 2017
I see how it feels so easy to just say no to kids. Having kids is irrational. They do not make us happier. They disrupt the halcyon days of early marriage. And they cost a lot of money. Pretty much every twentysomething says, at some point, that they don’t want kids, and in 97% of those cases that twentysomething is delusional. Of course there is a biological urge to have kids – but it turns out it’s actually a drive to have sex , not so much to have a baby.
Let's Grow Leaders
APRIL 27, 2017
Winning Well Connection. Despite living only a few miles apart for several years, I (David) only knew Chris online. We first met in person when he was sharing tips from his fantastic book The Culture Engine with a group of tech leaders committed to building healthy business cultures. The three of us finally met in person at a gathering of the Colorado Chapter of the National Speakers Association.
Strategy+Business
APRIL 18, 2017
Companies need a more integrated view of what drives consumer choice -- one that isn't tied to one-dimensional demographics or a narrowly defined need. They have to combine a deep knowledge of who is shopping, when, where, and why, with an understanding of the emotional and functional benefits of their products. Making those connections reveals specific situations, or demand windows, in which consumers want or need to make a purchase.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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