On The Job
AUGUST 19, 2011
I rarely (knock on wood) get sick anymore, and that's probably because I've been around so long I've caught every germ there is and am now immune. But I do have more aches and pains, many of them caused by sitting at a computer for 10 hours a day. My wrist hurts. My elbows hurt. My knees crack when I get out of my chair. The trouble is, I know better.
Penelope Trunk
AUGUST 30, 2011
After yesterday’s post , about how stupid grad school is, a lot of people asked, what is an alternative to grad school? This is a great question. I see this picture outside my window at least once a month. I have only a little idea of what's going on. Should I go to graduate school to figure it out? I could. I could get in. And it's clear that the next stage in my life will involve some sort of work related to farming.
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Eat Your Career
AUGUST 1, 2011
My former co-worker (let’s call her “Ruth”) always saw the negative in everything. When an idea was presented, she was the first one to say, “That won’t work.” Fair enough. But she never offered alternatives. She never looked for solutions. She never, ever gave anything or anyone the benefit of the doubt. Ruth was an absolute nightmare to work with.
Creative Think
AUGUST 30, 2011
It's time for one of my very favorite creative thinking strategies: Think Like A Wise Fool. Image from Wise Fool Carrying the strategy of "looking at things differently" to extremes brings us to the realm of the Wise Fool , the being for whom everyday ways of understanding have little meaning. It's the wise fool's job to extol the trivial , trifle with the exalted , and parody the common perception of a situation.
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Lateral Action
AUGUST 30, 2011
Maybe you have a dream – something you’ve always wanted to do. And maybe, today, you are doing something to make that dream happen. Or maybe you’re putting it off, doing other things today but promising yourself you’ll pursue the dream ‘someday’ Either way, I have an amazing story for you. If you’re already working […].
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
On The Job
AUGUST 30, 2011
When was the last time you ate a really good meal while in a meeting? If you're like most people, the boss might "order in" some pizzas, which show up cold, go down greasy and settle like a bomb in your stomach (along with the garlic bread and tepid soda and stale cookie you also consumed). That's why asking the boss out to a nice meal can have numerous payoffs.
Penelope Trunk
AUGUST 7, 2011
I realize that the last time you heard from me, the Farmer was running me over with his tractor. But it was just a fight. Today I feel like I fit on the farm. When I am getting along with the Farmer, the whole farm feels enchanting – even a goat standing on top of my car and probably putting a dent in it. It's reframing: When you feel like you're in the right place, you can reframe the bad stuff to feel like good stuff.
Eat Your Career
AUGUST 22, 2011
This article is the eighth in a 10-part series on the topic of overcoming career-limiting habits. I’d like to admit something right off the bat: I’m a little selfish. Okay, maybe I’m a lot selfish. Sometimes, you have to be. I’m making this bold statement today because the 8th career limiting habit we’re discussing is selfishness, and I may not be the best person to advise you on this topic.
On The Job
AUGUST 5, 2011
I saw a study the other day that noted while most drivers believe themselves to be excellent behind the wheel, they think everyone else on the road is an idiot. These same self-congratulating drivers also believe that while they can talk on their cellphones or eat a Big Mac behind the wheel and still drive superbly, anyone else who tries it is a complete and total a**hole.
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On The Job
AUGUST 9, 2011
There's nothing wrong with being a great No. 2. No one talks much about how critical the person behind the throne can be -- the second in command who makes sure the superstar doesn't falter, who handles the critical details that keep the trains running and is ready to stand back and let the No. 1 take the applause. I once heard Lucille Ball say the reason the "I Love Lucy" show was so successful was not because of her, but because of Vivian Vance who played Ethel.
On The Job
AUGUST 1, 2011
I don't know about you, but I yelled "idiots!" at least once a day when I watched the evening news and saw Congress spatting like a bunch of 5-year-olds over the last several weeks regarding the budget. I mean, I understand everyone has their ideals, but to be unwilling to compromise? Who doesn't have to compromise? I compromise every day, and so does every else who has a job.
On The Job
AUGUST 25, 2011
I was trying to think the other day if I know someone who has not been bullied in his or her lifetime. Nope. Seems everyone I know -- whether they were harassed on the playground or in the workplace -- has been the target of a bully. How each person handles that bully can vary, of course, but I don't think we can ever dismiss bullying as unimportant or a thing of the past.
On The Job
AUGUST 16, 2011
Can you whistle? I'm starting to to think this is a lost art. My parents were wonderful whistlers. I remember hearing my mom whistle as she cleaned the house or walked up and down the grocery store aisles. My dad always whistled while working on the car or cleaning out the garage. I think one of the reasons not many people whistle any more is because they're always listening to something else.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Penelope Trunk
AUGUST 15, 2011
Melissa is back. She stole my purse. But first, before she stole my purse, she opened my mail. I walked into the kitchen and I said, “Hey, you opened my mail.”. “No I didn’t. “What’s this? What’s this opened envelope that is addressed to me?”. “Oh. That? I didn’t think you counted that as mail.”. “What does it count as?”. “I knew it was from an author.
Penelope Trunk
AUGUST 31, 2011
I make a plan where I write enough on Sunday so I don’t lose my mind trying to write posts all week in between dealing with two kids. And then I decide writing seems too hard. And I decide I should take a bath. You might think this is my way of relaxing, but it’s not. We don’t have a shower. We are in the hygiene part of the slow food movement. Maybe.
Penelope Trunk
AUGUST 2, 2011
Look at this picture. I love this picture. I am carefree, pulled together, and a little bit like a farmer but not too much. I keep thinking I want to put this picture online. And then I think, I can’t. I’m too sad. I need a picture of me moping. This feeling reminds me of when I was younger, it was very hard for me to get a job, and also hard for me to keep one.
Penelope Trunk
AUGUST 22, 2011
Melissa rides her horse every morning before she goes to work, at noon, which is when her boss gets to work. I am sad that Melissa is happy because now she will not come back to the farm and be my permanent photographer. I used to feel sorry for Brad and Angelina because they had photographers trailing them all the time. Now I think they are lucky because if they had a blog, they’d have so many good photos to use.
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Eat Your Career
AUGUST 8, 2011
This article is the sixth in a 10-part series on the topic of overcoming career-limiting habits. The other day on my free coaching call an attendee asked about how to handle someone who is disrespectful. I gave her advice regarding opening up communication and giving the person straight-forward “instructions” on how she wanted to be treated, and somewhere along the line it dawned on me: There are so many people out there who just don’t understand respect.
Eat Your Career
AUGUST 15, 2011
This article is the seventh in a 10-part series on the topic of overcoming career-limiting habits. When I was a kid, my mom used to sing a song that went something like this: “Lookin’ down at a hole in my sneaker…I nearly missed a rainbow…I nearly missed a sunset…”. Do you remember this song? I just discovered it was originally from an episode of Sesame Street—a Google search turned up this page with the words if you’re interested.
Lateral Action
AUGUST 22, 2011
Photo by EvelynGiggles This room looks like a tornado went through! How on earth do you ever find anything in this mess? Sound familiar? Most creative people have had a version of this conversation at some point in their lives, be it with a parent, a friend or partner, or a well-meaning mentor or teacher. […]. The post Organization for Creative People – Why Your Brain May Be Keeping You From ‘Getting Things Done’ appeared first on Mark McGuinness | Creative Coach.
Lateral Action
AUGUST 15, 2011
What? How can you get sued for not being yourself? Writing for Rolling Stone, music journalist Don McLeese explains: Neil Young is the only artist in the history of modern recording to be sued for refusing to be himself. The suit, filed by Geffen Records, Young’s label for much of the Eighties, charged that he […]. The post How Neil Young Became the First Artist to Get Sued for Not Being Himself appeared first on Mark McGuinness | Creative Coach.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Lateral Action
AUGUST 8, 2011
If you ever feel stuck on a problem or overwhelmed by the challenges you face, here are five powerful tools that can help you get unstuck fast. I’ve tried and tested them with hundreds of coaching clients over the past two decades, so I can confidently recommend using them when you’re facing a problem or […]. The post 5 Creative Coaching Techniques To Get Yourself Unstuck appeared first on Mark McGuinness | Creative Coach.
Lateral Action
AUGUST 1, 2011
This photo shows me at the threshold of the room where the Japanese haiku master Matsuo Basho wrote his first book of poetry. There’s practically nothing in it, beyond the tatami mats covering the floor, a low writing table and a lantern. It would have been similarly empty in Basho’s day. Basho was the son […]. The post Rich Poet, Poor Poet appeared first on Mark McGuinness | Creative Coach.
Eat Your Career
AUGUST 4, 2011
In case you missed it, I held my free monthly coaching call earlier today. You can listen to the recorded version using the audio player below. If you’d like to participate in next month’s call, please register and submit a question by visiting this page. Download MP3 Here. Subscribe to the comments for this post? Share this on del.icio.us. Digg this!
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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