Let's Grow Leaders
NOVEMBER 6, 2015
The number one frustration I hear from team leaders is that their feedback falls on deaf ears. The employee seems to get it– for a minute, and then they go right back to their old habits. So they give the same feedback again, this time “louder” either literally, or through progressive discipline, or sadly sometimes threats or biting sarcasm.
On The Job
NOVEMBER 10, 2015
All you have to do these days to know some of the most intimate details of someone's life is to check out Twitter or Facebook or read the person's blog. Some people like to share -- a lot. That's OK if that's what they want to do, but the rules are different in the workplace. The "transparency" and "authenticity" that someone may adopt online doesn't need to also be translated to the workplace -- and doing so can hurt careers.
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Penelope Trunk
NOVEMBER 23, 2015
It used to be that if people had no plans for what they were going to do after getting their law degree, they would justify the choice by saying, “Even if I don’t go into law, I can always do something with a law degree.” The law degree of the new millennium is travel. People think they gain valuable experiences from traveling that will be valuable no matter what field they go into.
Strategy+Business
NOVEMBER 2, 2015
Pioneering companies in mature economies are learning from emerging markets how to expand their businesses everywhere, by providing innovative products and services that are more eco-friendly and less costly. But as frugal innovation strategies take hold, many more companies will have to learn how to take advantage of this different way of thinking.
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Lateral Action
NOVEMBER 2, 2015
After 18 months, four drafts and countless cups of coffee, my new book Motivation for Creative People is finally complete. You can pick up the ebook edition from Amazon, Apple, Kobo, Barnes & Noble, Google Play and Smashwords. There’s also a paperback edition, beautifully designed and illustrated by the wonderful Irene Hoffman. So what’s the […].
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
NOVEMBER 16, 2015
Trust me, I’ve seen that look. The #areyouinsane ? look. The #whatplanetareyoufrom ? grimace. The #thischickisclearlyfromH R lament. The #anddoesnthaveaclue freak out. A few months later, they were all in. Not because of some clever incentive program. Not because of beautiful spin. Almost entirely because they could taste the win. If you’re struggling to gain traction on a new idea or program, you may be dealing with one of these five sources of resistance. 1.
On The Job
NOVEMBER 5, 2015
Lindsay McGregor says she understands why many companies have turned their corporate backs on the idea of investing in cultural changes touted to drive better employee engagement, productivity, innovation and collaboration. “They just didn’t have anyone who could prove to them it worked,” she says. “They couldn’t go to the boardroom and say that you get better bottom-line results by changing the culture.
Penelope Trunk
NOVEMBER 2, 2015
Empathy is one of the key signifiers of workplace success. Exhaustive research shows that when businesses fail, it is often because leaders have stopped focusing on understanding different types of environments and instead remain insulated in their own domain. And the Harvard Business Review shows that empathy is key to successful product design. . To leverage empathy as a competitive advantage , The Fortune 500 obsesses over personality type.
Strategy+Business
NOVEMBER 2, 2015
When our mental energy is depleted, we are more likely to be disengaged or even act unethically. Mike Christian, an assistant professor of organizational behavior at the University of North Carolina's Kenan-Flagler Business School, talks to s+b about the factors that affect our ability to exhibit self-control.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
NOVEMBER 9, 2015
I’ve never met someone who would admit to preferring drama over collaboration. And yet, most cultures have too much drama, too little collaboration. What’s up with that? This weekend we stayed in a beach house in Nags Head with my sister, and 28 of her closest friends (most of whom we had ever met) to run the Outer Banks Southern Fried racing weekend.
Let's Grow Leaders
NOVEMBER 2, 2015
“But we’re already doing so much better than last year, when is enough, enough?” “Don’t you see how overwhelmed we are already?” “That’s not a stretch goal, that’s a delusion.” If you’re like most managers, at some point you’ve heard this kind of pushback from your team. Challenging your team to do more (often with less) is one of the biggest challenges of a manager.
Let's Grow Leaders
NOVEMBER 20, 2015
Welcome back to the Let’s Grow Leaders Frontline Festival. Our November Festival is all about gratitude. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month, in celebration of the launch of the new Star Wars: the Force Awakens movie we’re going to give you two options. You’re welcome to submit your “best of” post of 2015.
Let's Grow Leaders
NOVEMBER 13, 2015
Are you afraid to talk about leadership development at work? Would you like to invest more in developing your people, but worry that your boss will pooh pooh the idea? You’re not alone. This week, I had the honor of co-hosting the Online Servant Leadership Summit with Becky Robinson. We had some great guests including Ken Blanchard, author of the new One Minute Manager and Cheryl Bachelder, CEO of Popeyes.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
NOVEMBER 4, 2015
As Builder week continues on Let’s Grow Leaders, I’m mixing it up a bit and sharing some insights on Improving Your Balanced Scorecard. This video is part of my online multi-media series. Click here to learn more and download some free resources as well. Also, I’m going to be mixing in more video from time to time. I’d love for you to subscribe to my YouTube channel.
Let's Grow Leaders
NOVEMBER 11, 2015
Bell curves bring out the worst in your best. Rewarding individual performance drives individual behavior. Yet most performance management systems do just that. Of course unless you’re running HR, you’re can’t change the system, but you can build great teams within it. In this video I share 6 ways to encourage true teamwork and collaboration.
Let's Grow Leaders
NOVEMBER 25, 2015
I cried as I read his note. I’ve been wrestling with how to share this with you ever since. I thought about writing about it generically but that fell flat. I couldn’t write it in a way that kept the impact. So here’s my pre-apology. This is not a “look what I did, follow my lead” post. It’s a “look what HE did, and OMG do we need more of that in this world” post.
Let's Grow Leaders
NOVEMBER 23, 2015
Even if it all feels warm and wonderful, your team needs you to remove roadblocks. If they’re frustrated with stupidity in the organization, they’re frustrated with you. Sure, they appreciate the check-ins about their kid’s soccer victories. And they want you to prepare them for the next promotion. But, if you’re not out there with them doing some basic blocking and tackling, I’d venture to guess, they’re frustrated.
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Let's Grow Leaders
NOVEMBER 30, 2015
You need to move results– quickly. It’s tempting to try everything you can to make things better. But the all too common “throw everything at the problem and see what helps” approach may make things worse in the long run. Your team will be frantically trying to execute on too many cylinders, and even if results start to improve, you won’t know why.
On The Job
NOVEMBER 12, 2015
One of the biggest challenges for organizations today is being able to make changes when and where they need to in order to survive. If they’re about as agile as a 90-year-old with arthritis, they’re not going to be in business much longer, as many defunct companies can now attest. But how do companies quickly identify opportunities for growth, avoid potential threats and take advantage of a changing marketplace, all while trying to sustain quality day-to-day operations?
On The Job
NOVEMBER 23, 2015
Job hopping has become more prevalent, especially as workers look for better paychecks and opportunities. But could you be making a mistake by leaving your current job, one that will hurt you financially and professionally in the long run? New research from The Wharton School of the University of Pennsylvania finds that workers who take advantage of different opportunities in their organizations not only get a pay raise with these moves, but they also receive greater responsibilities.
On The Job
NOVEMBER 18, 2015
If only there was really such a thing as spidey-sense. The ability of Spider-Man to sense things about to go terribly wrong would be of great benefit to many businesses today. Teams would know to stay away from innovations that no one wants. Leaders would know the projects that are about to implode. Unfortunately, such a thing doesn’t exist in the real world.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
NOVEMBER 25, 2015
Ken Blanchard’s “One Minute Manager” has sold more than 13 million copies and been translated into 37 languages, but the author of more than 30 other bestselling books believes there’s a new message that organizations need to get if they want to survive in today’s competitive environment: learn to collaborate. “People who are too insecure or rigid to engage in collaboration will find themselves left behind.
On The Job
NOVEMBER 16, 2015
Remember what 2008 felt like? And 2009? Pretty grim years. Thousands of people lost their jobs, and didn't have the foggiest idea of where to turn. Now, with unemployment at its lowest level in seven years (5.4%), those memories may be fading for many people. Big mistake. No one should ever forget what that felt like. The panic. The sleepless nights.
Strategy+Business
NOVEMBER 8, 2015
Geoffrey West broke down disciplinary barriers by applying the logic and rigor of physics to biology. In recent years, the eminent scientist has shifted his focus to detecting the underlying laws that dictate the life, growth, and death of cities -- and companies.
Strategy+Business
NOVEMBER 8, 2015
Nearly two decades ago, the first home delivery startups focused on speed at the expense of variety -- they could get you a small selection of goods relatively quickly. Today, retailers approach the last mile making more nuanced trade-offs among speed, variety, and convenience. The right combination entails a complex set of compromises that depend on the product type, consumer segment, shopping occasion, and retailer positioning.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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