Let's Grow Leaders
OCTOBER 24, 2017
I’m sure you ask your boss for feedback. And, I imagine you’re checking in with your direct reports regularly on how you’re doing. If you’re like many managers we work with, you may be less inclined to ask your peers for their […].
Career Advancement
OCTOBER 9, 2017
“The art of communication is the language of leadership.” ~James Humes~. Mei had just scheduled a one-on-one meeting with an upper-level executive in her company. She didn’t get much face time with high-level executives, so when communicating with them, she knew she had to make it count. She understood that talking with senior executives was a great strategy for boosting her visibility at work.
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On The Job
OCTOBER 23, 2017
I recently was interviewed on a podcast, "Find Your Dream Job." You can find the full transcript here , but I'm including some of it now. Mac Prichard: Now our topic this week is about the importance of preparation in a job search. When you and I chatted before the program, you were saying this was the one thing people have to do in a job search. What do you mean by preparation, Anita?
McKinsey
OCTOBER 2, 2017
Transforming companies to achieve organizational agility is in its early days but already yielding positive returns. While the paths can vary, survey findings suggest how to start.
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Penelope Trunk
OCTOBER 10, 2017
Now that I am finally writing again, I’m so excited to tell you what’s been happening. And I have all these pictures I took, thinking, this will be good for the blog. But then I didn’t write anything. You can’t get stuff done if you don’t plan an exact time of day you’re going to do it. So I planned to wake up and write before the boys get up.`.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
OCTOBER 31, 2017
“This guy opened his door and hit your car!” Sebastian, our 12-year-old, announced as Karin and I returned to the car, our arms full of office supplies. He pointed out a small scratch on the door. We laughed about it and how […].
Career Advancement
OCTOBER 23, 2017
“The power of visibility can never be underestimated.” ~Margaret Cho~. Zachary Asks: You’ve seen a lot of people climb the ladder of success. And probably some fall back down it. In all that time, what’s the one thing people should know… but probably don’t… that would have the greatest impact on their career? Joel Answers: Great question Zachary. We’ve been programmed that those who work hardest get ahead.
On The Job
OCTOBER 2, 2017
The good news is that as the job market improves, more workers are able to leave jobs -- or bosses -- that make them miserable. The bad news is that some are taking jobs that are going to make them just as miserable in a very short amount of time. What happens is that many people believe that once they leave a jerk behind in their old workplace, things will be great.
McKinsey
OCTOBER 5, 2017
We are creating an intelligence that is external to humans and housed in the virtual economy. This is bringing us into a new economic era—a distributive one—where different rules apply.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Penelope Trunk
OCTOBER 19, 2017
Last week I announced that I’m discounting my coaching sessions from $350 to $150. I have never discounted sessions in the ten years that I’ve been coaching, but I decided to do it because I need to stick to a sleeping schedule and I thought if I schedule coaching calls to wake up and go to bed then I’ll get a schedule. I’m so excited that so many of you signed up.
Strategy+Business
OCTOBER 29, 2017
When you have a wicked problem, where there is no obvious solution, challenge-driven leadership may work. The approach, pioneered at technology-oriented institutions such as MIT, brings together people with deep expertise, without the trappings of leadership, to handle challenges they find interesting.
Let's Grow Leaders
OCTOBER 12, 2017
One of the most challenging management experiences you’ll encounter is when it feels like your team won’t listen. You share your vision of the future, what the team’s capable of achieving…and are met with shrugs and silent stares. You share a new […].
Eat Your Career
OCTOBER 10, 2017
This is part three of a three-part series where I’m covering the following topics: Part 1: Getting Leadership Approval. Part 2: Retaining Information. Part 3: Leveraging Learning. In this article, I’ll share some strategies to help you use what you’ve learned in training. Previously, I shared the importance of creating an action plan—a document that outlines the specific, incremental steps you’re going to take to implement what you’ve learned in training.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
OCTOBER 30, 2017
Many people believe that only bosses get to delegate, but that's a belief that can hurt your career. If you don't learn to delegate -- even in the early stages of your career -- then you're not using your abilities to the greatest advantage for you and for your employer. You may believe that delegating isn't worth it. You would rather do the work yourself than go through the hassle of teaching someone else how to do it, or you believe the other person will screw it up so it's better if you just
McKinsey
OCTOBER 10, 2017
More companies are committing to gender equality. But progress will remain slow unless we confront blind spots on diversity—particularly regarding women of color, and employee perceptions of the status quo.
SchellingPoint
OCTOBER 2, 2017
The post Replacing A to B with ABC for More Successful Initiatives appeared first on SchellingPoint Website.
Strategy+Business
OCTOBER 1, 2017
Executives pay too much attention to something they can't directly control: their company's share price. But they do control the decisions -- the inputs to business performance -- that affect the intrinsic value of the company. Make the right decisions to increase intrinsic value and your share price will follow. You can do this by focusing your attention on three factors: investor expectations (embedded in your current share price), how value is created and consumed in your industry, and your o
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Let's Grow Leaders
OCTOBER 19, 2017
Let’s face it, leadership is hard. You give it everything you have, but sometimes, it feels like it’s just not enough. When that happened though, here’s what you have to tell yourself… You’re not alone. Or, I should say…you don’t have to […].
Eat Your Career
OCTOBER 3, 2017
This is part two of a three-part series where I’m covering the following topics: Part 1: Getting Leadership Approval. Part 2: Retaining Information. Part 3: Leveraging Learning. In this article, we’re diving into the big question: How do you effectively capture—and more importantly, retain —learning in a professional development training program? For many professionals, training isn’t an everyday occurrence.
On The Job
OCTOBER 9, 2017
Anthony Mersino was 39-years-old and had already been a successful project manager for more than 17 years when a therapist asked him: “Do you have any idea how dangerous it is not to be in touch with your feelings?” That was 16 years ago, and Mersino recalls that at the time he couldn’t fathom why it was dangerous not to make a connection with his emotions – but he soon learned and now spends time advising other professionals to do the same.
McKinsey
OCTOBER 16, 2017
We, in collaboration with the Institute of International Finance (IIF), worked with more than 50 institutions around the world, including banks, regulators, and fintechs, to explore critical questions on the future of risk management. This report aims to answer these questions and shares insights to help organizations navigate a digital transformation of the risk function—now and in the long term.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Penelope Trunk
OCTOBER 5, 2017
So often in my life I have felt like I’m failing when I’ve actually been taking a break. After college I had various odd jobs and every night I read books. I read a book a night for a while. I used to ignore that part of my story — glossing over it and skipping from college graduation to professional beach volleyball. But the late-afternoon reading that slipped into late-night reading was my break.
Strategy+Business
OCTOBER 8, 2017
Physicist Larry Smarr has been among the most important synthesizers and conductors of innovation, discovery, and commercialization of new technologies -- including areas as disparate as the Web browser and personalized medicine. As director of Calit2, based at two University of California campuses in Southern California, Smarr oversees a sandbox in which researchers from different disciplines collaborate in such areas as renewable energy, medicine, and climate research.
Let's Grow Leaders
OCTOBER 3, 2017
I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […].
Let's Grow Leaders
OCTOBER 10, 2017
No matter what level leader you are, if you want to really make an impact on your team, get out of your office. Walk around. Connect with the human beings you’re supporting, and their customers. Listen to them. Act on what you […].
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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