Let's Grow Leaders
OCTOBER 27, 2016
A guest post from Greg Marcus. Being a better person is easy in theory – do less of the negative stuff, and more of the positive stuff. The same holds true for leadership. The problem comes in when we either don’t know what we should do, or we do know but can’t help ourselves and do the negative anyway. When I was in the corporate world, I was very good at my job, and very, very arrogant.
On The Job
OCTOBER 19, 2016
When a study was released earlier this year noting that procrastination can make you more creative, many people probably rejoiced. Instead of being thought of as slackers by co-workers and bosses, they can now claim they’re not goofing off – they’re being “creative.” To a certain extent, that’s true. The research the University of Wisconsin found that those who put off doing work by playing games like Solitaire for five minutes before offering ideas were 28% more creative – as rated by assessors
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McKinsey
OCTOBER 27, 2016
A corporate reorganization doesn’t have to create chaos. But many do when there is no clear plan for communicating with employees and other stakeholders early, often, and over an extended period.
Strategy+Business
OCTOBER 30, 2016
The rising quantity of data and scientific studies on leadership doesn't seem to have improved the quality of leadership in the real world. So it's no surprise that this year's best business books on talent and leadership merge art with science to offer distinctive insights that are useful in everyday life and that resonate with human experience. Two of the books -- new offerings by the famously skeptical Jeffrey Pfeffer and the influential team of James M.
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Creative Realities
OCTOBER 25, 2016
Like it or not, we are in an era of discontent, and it’s only getting worse.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
OCTOBER 4, 2016
When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.” . Don’t we all. . It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below.
On The Job
OCTOBER 17, 2016
No. Not a big word, is it? Yet for many workers, saying "no" has become very difficult. Whether it's because they fear looking like a non-team player or worry about backlash from a boss, saying "no" has become a very big problem. Still, if you want to avoid burnout -- or even questionable behavior that could land you in legal trouble -- you need to know that line in the sand when you won't hesitate to say "no.
McKinsey
OCTOBER 19, 2016
The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.
Strategy+Business
OCTOBER 30, 2016
When things go wrong at companies - whether they're epic debacles or minor glitches - it often seems the system is in some ways to blame. The real culprit turns out to be a hodgepodge of systems, processes, or managerial decisions that didn't raise alarms until the consequences suddenly exploded. This year's three best business books on management offer compelling and useful advice on how to avoid such problems.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
OCTOBER 24, 2016
Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of efficiency. .
Let's Grow Leaders
OCTOBER 20, 2016
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about having fun. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about giving thanks. Submit your ideas here! Chip Bell of the Chip Bell Group finds fun in his surroundings such as a happy office with great music, quirky artifacts, awesome pictures, a gazillion books, and a cat that sleeps on the copier nearby.
On The Job
OCTOBER 31, 2016
If you're tempted to yell "Shut the $#% up!" to a colleague in a nearby cubicle, you're not alone. As it turns out, loud-talking co-workers are so annoying it has prompted researchers to study it. Specifically, 74% of workers in a Cornell University study say they have to put up with lots of noisy disturbances and distractions, but the most annoying of the annoying is -- drum roll, please -- loud human beings.
On The Job
OCTOBER 24, 2016
About a month ago I visited a favorite local deli. It reminded me of that scene from "Animal House" when John Belushi yelled "food fight!" While food wasn't flying across the room, it certainly looked like the aftermath. Food was on the floor, tables were overflowing with trash and employees looked harried. After observing the chaos for a bit -- several tables of patrons were complaining that they had been waiting "forever" for their food -- I turned to my dining companion and said: "She's not h
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
OCTOBER 5, 2016
Dave Kerpen says it’s “understandable” that a lot of people don’t think much about how to make themselves more likeable at work. After all, there is a tendency to put yourself first when trying to do your job and just take care of yourself every day, so trying to make others like you often isn’t a top priority. That’s why companies often face an uphill battle when it comes to improving the customer experience.
On The Job
OCTOBER 10, 2016
Nothing gets people more stirred up than to ask them about a bad boss. They love to share stories of how a boss is rude, egotistical and selfish. Believe me, I've heard lots (LOTS) of these stories over the many years I've covered the workplace as a journalist, and have even shared a few bad boss stories of my own. But I have been reminded by people who are bosses that they also get treated badly.
On The Job
OCTOBER 3, 2016
New research shows that leadership integrity matters the most to workers, but that quality may be difficult for some leaders as power can corrupt them. A Robert Half Management Resources survey finds that three-fourths of workers say integrity is the top attribute of corporate leaders, while just 10% say competitiveness a primary virtue. (Workers 55 and over placed a greater emphasis on fairness, while workers 18 to 34 were more likely to look for a strategic mindset.
McKinsey
OCTOBER 3, 2016
When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster, and to greater scale than has previously been possible.
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McKinsey
OCTOBER 12, 2016
The country struggles to attract Western visitors, tourists focus on limited destinations, and capacity is already stretched. Addressing these challenges could significantly boost the world’s third-largest economy.
McKinsey
OCTOBER 10, 2016
By focusing on the right digital practices, B2B companies—currently trailing B2C companies in digital transformation—can create long-term value. Here are five areas where digital leaders excel.
McKinsey
OCTOBER 28, 2016
The market for solar power is growing faster than ever, but profitability has been lagging. The keys to improvement are better capital and operational efficiency.
McKinsey
OCTOBER 27, 2016
Japan struggles to maintain output levels and expand exports of its expansive agricultural sector. A new approach could help meet the government’s aspirations.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
OCTOBER 26, 2016
Family businesses were the particular beneficiaries of three decades of favorable global economics. Now operating a la familia should prompt soul-searching about how they manage their unique strengths.
McKinsey
OCTOBER 28, 2016
New technologies and advanced computational methods can help transmission and distribution companies save money, reduce risk, and improve the reliability of their critical assets.
McKinsey
OCTOBER 4, 2016
A Nobel Prize winner and a leading behavioral economist offer common sense and counterintuitive insights on performance, collaboration, and innovation.
McKinsey
OCTOBER 10, 2016
A number of social, economic, and technological trends will work together to disrupt mobility, potentially creating three new urban models by 2030.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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