September, 2014

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Managing the Strong, Arrogant, Obnoxious Type

Let's Grow Leaders

'They come in all shapes and forms. Sometimes it’s talk dark and handsome, with an extra dose of charisma, and two expresso shots of attitude. Or blonde, with a great purse, an MBA from a top 25, and a sarcastic streak that makes everyone in her wake feel like crap. Or the balding dude from finance who can out-gun anyone with a spreadsheet at twenty paces, who won’t even hear your argument for more funding unless you can outwit his wittiness.

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How a Virtual Assistant Can Save Your Sanity

On The Job

'Technology has helped us be so self-sufficient that it can feel old-fashioned or sort of elitist to think we need someone to help us keep our calendar, book a flight or research a new customer. But as the number of hours American workers spend on work-related tasks increases, it’s becoming clear that no amount of technology is going to fix the problem.

Insurance 215
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5 Steps to take to make time for everything

Penelope Trunk

'The people who look like they have everything they want are actually the people who are most clear on what they are willing to give up. Do you ever feel sad that you have never visited the moon? Probably not. Because you just accept that you will not be doing that in your lifetime. We inadvertently start to think of other, less far-out things this way in an effort to make ourselves feel like we are living our best life. .

Career 112
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Coming Out Remains Risky

Strategy+Business

'Christine Bader reviews John Browne''s compelling account of a closeted career that ended with his resignation as the CEO of BP, and its lesson on LGBT identity for executives and their companies.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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3 Reasons Your Employee Engagement Program Isn’t Working

Let's Grow Leaders

'In conference rooms all over the world, well-meaning HR types are sitting down with well-meaning managers and possibly a well-meaning consultant or two to talk about how to fix employee engagement. “How do we get these millennials to be deeply committed to their work?” “The staff is so tenured, it’s hard to get them excited about something new.

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How to Help Managers Become More Strategic

Let's Grow Leaders

'John’s frustration had turned to exacerbation. He’d done everything he could to position himself for the next promotion. His results were amazing. He’d taken on several cross-functional projects and nailed those too. He was delegating more and growing the competence of his team. He’d become far more open to feedback and had truly become a team player, even navigating the tricky inter-departmental dynamics.

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7 Ways to Build Trust When Your New Team is Skeptical

Let's Grow Leaders

'You’ve got a long track record of leading well. You just wish your new team would talk to your last team. That would save a heck of a lot of precious time. If they would just trust you, you could get on to making your usual magic. But it’s never as simple as that. If you’re good, at this stage of the game you may feel you deserve a better reception from your new team.

Solution 476
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LGL Labor Day: Be A Better Boss Challenge

Let's Grow Leaders

'It’s Labor Day in America, no better time for the LGL “Be A Better Boss Challenge.” Don’t worry, no ice buckets or donations necessary (although our porch was filled with buckets on Sunday). I’m just advocating for a bit of focused effort on taking your relationship with your team (and with your boss) to the next level.

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Build Your Own Competency Model- A Team Exercise

Let's Grow Leaders

'When’s the last time you looked at the competency model for your job or for the members of your team? Do you leave such things to the HR department and get on with your work? Or perhaps you work on your own or in a small company that just doesn’t have time for such formalities? Don’t get me wrong. I’m all for formal, validated competency modeling processes.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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What Everyone is Saying About Intimidation

Let's Grow Leaders

'I’m not often intimidated by questions from my MBA students, but this one was a stumper. It’s a question I’ve been wrestling with most of my career. “Why do so many execs choose to take stances of fear and intimidation?” Why Do So Many Execs Try to Intimidate Their Followers? It started with our discussion of Amy Cuddy’s Ted Talk on how your non-verbals can impact your confidence.

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How to Get Bigger Results from Small Talk

Let's Grow Leaders

'The truth is I HATE small, small talk. But you can’t get to big talk with strangers without some form of this connection cocktail. Strangers don’t grow into acquaintances, acquaintances don’t grow into connections, connections don’t grow into friends–without a bit of early light banter. I’m not advocating for talk that remains small.

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How to Give So They Will Receive

Let's Grow Leaders

'As the old adage goes, it’s better to give than to receive. And, the best networking advice I’ve ever given (or received) is to give first and then give some more. With all that giving going on, it’s also important to know how and when it’s time to receive. I recently asked a group of managers, “Is it more difficult for you to give or to receive?

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Is Your Need to Be "Right" Hurting Your Career?

On The Job

'When you were in school, did your teacher instruct you to choose the “wrong” answer on a test? What about at work? Does your boss now tell you to try and make "wrong" decisions? From the time we are children, we are counseled to make the “right” choices, and how to look “right” and how to do the “right” thing. That often continues in the workplace, that need to always be "right.

Career 212
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to Turn Around Miserable Workers

On The Job

'Is it just me, or are American workers complaining more loudly than ever? There are the protests by food workers demanding better wages, of course, but even in my local grocery store or doctor''s office I hear a lot of complaining by workers. It''s not unusual to hear employees criticizing actions by a managers or bad-mouthing a co-worker. It just goes to show the level of their unhappiness that they would so vocally complain in front of outsiders, I think, Many years ago I interviewed Patrick

Food 166
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Why You're Off Base About How Others View You at Work

On The Job

'In the workplace, it can be tough to find that middle ground between being pushy and being a pushover. But you figure you do a pretty good job, right? Just the right amount of assertiveness so that you’re not a jerk or a wimp? You may want to reconsider your belief as a new study shows that the majority of us are off base when it comes to judging how others view us.

Career 159
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How Leaders Can Keep "No" From Being a Buzz Kill

On The Job

'How do you keep people engaged after telling them “no”? That’s often a question with which leaders wrestle, knowing that saying “no” can be demoralizing, and even push employees to start looking for another position if it happens too often. But leadership and engagement experts say that it’s critical that managers learn to handle such an issue. Without a solution, they may find that a team becomes uninterested in coming up with creative, innovative or workable solutions that are critical to bus

Solution 159
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3 Things to Consider When You've Been Demoted

On The Job

'Few events in your career are as difficult as being demoted. It may be that you saw it coming – verbal and written warnings from the boss indicated you were not meeting expectations – or it may totally blindside you. Whatever the reason, being demoted is something no one wants to experience, and the pain is often so great some people will just quit rather than accept it.

Mentor 144
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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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How to Get Your Big Idea Into the Marketplace

On The Job

'Scott Anthony refers to it as “the first mile” – that place where innovation moves from an idea on paper to the market. It is often a treacherous first mile, full of obstacles of your own making and roadblocks thrown up by others. If you can’t make it through that first mile, says the international strategic adviser, then you may find that your great idea goes nowhere.

Retail 140
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The Accountability Equation

Strategy+Business

'Holding people, companies, or systems responsible for their mistakes is about more than just pointing a finger at the most convenient target.

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How Your Brain Responds to Performance Rankings

Strategy+Business

'Watch this video to see why traditional employee evaluations are flawed. For more insights, read " Kill Your Performance Ratings.

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The Four Rs of High-Stakes Decision Making

Strategy+Business

'When it''s all on the line, when and how a decision is made matter just as much as whether it''s made in the first place.

IT 76
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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Pushing CEOs to Be Bold after the IPO

Strategy+Business

'By structuring CEOs'' contracts to focus on the long-term health of their company, newly public firms can encourage an emphasis on innovation.

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Best of Multimedia: Marketing Myopia in 120 Seconds

Strategy+Business

'An animated look at Theodore Levitt''s theory of why concentrating on customers matters more than a focus on driving sales.

72
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A Foxy Approach to Global Sustainability

Strategy+Business

'John Elkington and Jochen Zeitz have a business-led agenda for achieving the triple bottom line of planet, people, and profits.

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How the Fresh-Start Effect Creates a Clean Slate

Strategy+Business

'In this video, Wharton professor Katherine Milkman explains how to motivate people to move beyond their past failures and achieve their goals. For more insights, read " Katherine Milkman on Why Fresh Starts Matter ".

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.