Let's Grow Leaders
NOVEMBER 17, 2014
'Confident, humble leaders take a moment to privately “applaud themselves.” There’s absolutely nothing wrong with a mini-time out to tell yourself “Wow! Great job.” Particularly for the incremental baby steps that change the game. Privately applauding yourself is vital if others aren’t looking or caring about your greater mission.
On The Job
NOVEMBER 11, 2014
'I originally wrote this story a couple of years ago, but it''s still valuable advice for vets. Joe Kearney retired from the Army after 23 years and has two words of advice for fellow veterans who will be looking for a job in the private sector: "Start early." Kearney, who now works as a project manager for Swedish telecommunications company Ericsson in Plano, Texas, says jobs are out there for veterans, but finding them takes a lot of planning and hard work.
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Penelope Trunk
NOVEMBER 20, 2014
'Kate and I are getting acclimated to each other. I am used to how when I was coaching Kate she thought everything I said was genius. But now that she lives with me she would like me to not be so bossy. Kate discovers that the best time to talk with me is late at night when the boys are asleep and I’m too tired to work—that’s when I’m the least stressed out.
Strategy+Business
NOVEMBER 21, 2014
'INSEAD professor Erin Meyer discusses how companies can boost the efficiency of their multinational teams by focusing on how they communicate across cultures. For more insights, read " the related article.
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Let's Grow Leaders
NOVEMBER 21, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. Our November Festival is all about Worklife Balance Integration. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! What is Worklife Balance? “Happiness is not a matter of intensity but of balance, order, rhythm and harmony.” – Thomas Merton.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
NOVEMBER 7, 2014
'Conventional managerial wisdom says, “It doesn’t matter if they like you, as long as they respect you.” I can also hear the echo of countless bosses and mentors over the years, “You’re not here to be liked.” “If you worry about whether they like you, they won’t respect you.” I get the sentiment and, as with anything else, it’s a matter of degree.
Let's Grow Leaders
NOVEMBER 12, 2014
'You care deeply about breakthrough results. This guy’s a jerk. No no, not just annoying, a poster-child good blocker. You’ve got stories. Be careful. Two disrespects don’t build respect. In full disclosure, I don’t have this mastered. The worst moments of my career have come from the times I let the one or two really nasty, disrespectful (I’m tempted to say “evil”) human beings get underneath my skin and bring out the worst in me.
Let's Grow Leaders
NOVEMBER 5, 2014
'Frank is bright, confident, with an MBA from a top 25 and a long-track record of success. He moved up quickly and has a wall full of awards. He’s checked all the boxes: special assignments, line and staff jobs, late nights; but the last three promotions have gone to someone else. When he asks why, he’s told to “Be patient,” and that “Your time will come.” Hardly actionable feedback.
Let's Grow Leaders
NOVEMBER 24, 2014
'Juan and I were sure this was the candidate of our dreams. His track record was solid. The awards plentiful. In fact, we’d already began to wonder if we needed to continue the search. Surely this interview was a formality and would support our intuition. Thank God. This was our guy. Ahh… that was easy. But as the interview continued, Juan’s face revealed the angst in my heart.
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Let's Grow Leaders
NOVEMBER 26, 2014
'True gratitude begins wtih deep humility. True gratitude changes us. True gratitude transforms our relationships. True gratitude changes the game. Courtesies Aren’t Gratitude. And yet, as leaders, we spend much time on “Thanks for passing the gravy” kind of thanks. …thanks for this report. …thanks for the update. …thanks for coming to work on time. …thanks for returning my call. …thanks for dinner.
Let's Grow Leaders
NOVEMBER 19, 2014
'Even the most confident among us sometimes lose our voice. Everyone needs encouragement every now and then. A Story of Voice Losing and Finding. Our church is exceptionally progressive when it comes to women in leadership. In fact, the ministers and all church staff are women. And yet, we have this big deal tradition– a fundraiser auction– which has been historically led by male auctioneers.
Let's Grow Leaders
NOVEMBER 10, 2014
'Great leaders have great expectations. They expect excellence and hold people accountable. Great expectations are vital, but slippery. Unarticulated expectations frustrate… you…your boss, your team, your children, your lover. “But I assumed you would.” “Why should I have to spell that out?” Unarticulated expectations are a sign of ineffective leadership.
Let's Grow Leaders
NOVEMBER 3, 2014
'Whether your team is just starting up, or has the battle scars of a team fighting for results, they need to find a way to talk about the behaviors getting in their way. Great leaders look for ways to make this conversation easier. Dysfunctional behavior can be hard to talk about because it feels so personal. Many times people wait to have important difficult conversations until the issue has escalated.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
NOVEMBER 6, 2014
'When older workers witness young IT employees making workplace gaffes like referring to the CEO as “dude,” they may shake their heads and sigh, knowing that the young employees have a lot to learn. But when young IT employees watch older workers struggling to understand new technology, well, dude, they may shake their heads and think the same thing.
On The Job
NOVEMBER 3, 2014
'Have you got moxie? A new book by John Baldoni asks this question, and it''s worth considering if you''re a leader. Do you have the courage, the get-up-and-go to take action when it''s necessary? In the book, "Moxie: The Secret to Bold and Gutsy Leadership, " Baldoni profiles a number of leaders from business, politics, sports and the arts. He provides insight into how they exemplify moxie, and how others can follow in their footsteps.
On The Job
NOVEMBER 17, 2014
'If you could be a rookie at work again, would you? You might immediately think, “heck, no” considering all the mistakes you made when you were new to the job. But if you think harder, you might begin to realize that even though you stumbled sometimes, you were a rookie with passion, with drive and with an innovative mindset. What happened to that person?
On The Job
NOVEMBER 24, 2014
'It’s often been said that it can take a new employee from six months to a year to really become effective in an organization, but in today’s fast-paced environment that’s like saying it’s OK to still use dial-up. Organizations that hope to remain competitive must ensure that they’re not only hiring qualified workers, but that these new employees will be able to trim their learning curve so their input will be felt as soon as possible.
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On The Job
NOVEMBER 12, 2014
'Barry Calpino, vice president of breakthrough innovation at Kraft Food Group Inc., recently noted in a radio interview that there is an effort within Kraft “to push our organization and our innovation teams to shoot for bigger opportunities, more incremental white space, new categories and new usage occasions.” While he admits that driving innovation was one of Kraft’s “weaknesses” in the past, it is “now one of our biggest strengths,” he says.
Penelope Trunk
NOVEMBER 13, 2014
'The course will be Mon. Dec. 15 through Thurs. Dec. 18 at 8pm EST. It’s $195. But if you sign up before Nov. 21, you get a $50 discount. The course includes four days of live video sessions, live chat and email-based course materials. If you miss the live sessions you can view them on demand. . Sign up now. You can judge if you are one of my good friends by whether or not I’ve fired you.
Strategy+Business
NOVEMBER 9, 2014
'The most important technology industry trend right now is also the greatest source of new business opportunity. As 50 billion devices connect to the Internet globally, three different types of businesses are jockeying for position: Enablers of underlying technology, Engagers that deliver to customers, and Enhancers that devise value-added services unique to the Internet of Things.
Strategy+Business
NOVEMBER 30, 2014
'In his new research, Stanford professor Nir Halevy explores how social psychology affects employee motivation. He finds that construal-level theory--how people react to psychological distances--can help managers determine how best to help people succeed at work.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Strategy+Business
NOVEMBER 2, 2014
'The DHL Global Connectedness Index, now in its third edition, shows that not all flows of trade, capital, information, and people are alike. Less than 25 percent of the world''s economic activity travels across national borders. Every international company should consider its strategy accordingly.
Strategy+Business
NOVEMBER 16, 2014
'The most influential information and communications technology companies are rapidly moving to compete across sector boundaries, with everything-as-a-service as their goal. Our annual survey of the 50 most influential technology companies, the Strategy& Global ICT 50, finds that the battle for the cloud is heating up and no technology company will be unaffected.
Strategy+Business
NOVEMBER 12, 2014
'Young firms seeking outside funding can attract investors by acknowledging they have room for improvement, while also playing up their strengths.
Strategy+Business
NOVEMBER 11, 2014
'It''s not enough to say your organization is simple or complicated--you must also understand what kind of complexity you''re dealing with.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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