Let's Grow Leaders
FEBRUARY 2, 2015
'Are you easy to follow? Before you say “Of course!” please know that every where I go these days, I ask this question. “Is your boss easy to follow?” The #1 response is just a belly ache laugh. The #2 usually contains some expletive. I’ve also heard some great metaphors, like how understanding what their boss thinks is like putting together Ikea furniture.
On The Job
FEBRUARY 23, 2015
'Job seekers often worry that if they practice responses to interview questions too much, they will come off as insincere, their answers having that "canned" quality. I think that''s partly true, but you also don''t want to use it as an excuse not to prepare for an interview. So how do you strike a happy medium so that you''re prepared for anything, but don''t sound like a robot?
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Penelope Trunk
FEBRUARY 4, 2015
'Some days I am gung ho about entrepreneurship and I’m spending the day with my kids while money comes in from my blog and my coaching and I think “I’m great, I’m living the 4-hour workweek,” and for one minute I forget that I hate Tim Ferriss. I hate him for making people think that it is possible for anyone to make money without working hard.
Strategy+Business
FEBRUARY 8, 2015
'Employees don''t mind their smartphones--in fact, a survey of executives, managers, and professionals by the Center for Creative Leadership found that they appreciate the flexibility their devices provide. What people do resent is staying connected to their jobs after hours because their work time was wasted by bad management practices.
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Creative Companion
FEBRUARY 17, 2015
EDM electronic dance music Think with Google the research and insights portal of Google posted a new article using music (in this case EDM electronic dans music) to show their compelling data and drive brands to YouTube to connect with their … Continue reading →
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
FEBRUARY 25, 2015
'You need your team to get to the next level. Tomorrow. Actually, you’d prefer if some of them could get there this afternoon. After all, the stack ranks don’t lie, and you need traction. Fast. No time for theory, you need execution. You’ve talked to your A players and have a good understanding of their Harlem Globe Trotter stunts.
Let's Grow Leaders
FEBRUARY 6, 2015
'A Guest Post from Lisa Hamaker, Kaliday Consulting, and author of Creating Joyful Work. The first time I heard this question I had just accepted a new position with a nice bump in salary, and responsibilities. I was expressing to a friend that I was nervous about meeting the expectations of my new manager. The minute my friend asked, “Lisa, how good can you stand it?
Let's Grow Leaders
FEBRUARY 11, 2015
'My friend, Regina, says that she considers a kid’s book report a win if only one person ends up crying. I remember the wailing and gnashing of teeth I put my parents through in the early years. And last night was one of those nights at the Hurt household. My husband, a firefighter, was on an overnight shift, so it was just me, Sebastian, a bucket of Swedish Fish and the promise of a very long night.
Let's Grow Leaders
FEBRUARY 13, 2015
'A guest post from Chip Bell , author of Sprinkles. I must admit it. I’m a sucker for valentines. I smile when I get one from a friend or loved one. But, I swoon when one comes unexpectedly from a total unlikely source. It always reminds me of getting a valentine in the fifth grade from the cute redhead on the back row. I did not know she knew I even existed.
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Let's Grow Leaders
FEBRUARY 23, 2015
'Our biggest leadership screw-ups are fear in disguise. Fears have a powerful and dangerous habit of shape shifting into a monster that stands in our way, blocking the behaviors we most need for success. Mike’s arrogant approach and intimidating demeanor is covering up his biggest fear- the team will discover he’s not really an expert. The team talks about him constantly talks about his horrible leadership and avoids interaction.
Let's Grow Leaders
FEBRUARY 16, 2015
'One of the most important leadership lessons of my life happened five minutes after I stepped off that stage. I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in Verizon Wireless’ outsourced call centers. I was the “client”–read that “scary exec”–who was doing everything in my capacity to have my team viewed as developers, not auditors.
Let's Grow Leaders
FEBRUARY 4, 2015
'In business school we teach SWOT analysis. Know what your competitors are doing so you can outsmart them. There’s power in benchmarking, and many a company has met their demise by a sudden competitive surprise. But any time your energy is focused on what OTHER people are doing instead of honing your craft, you’re at risk. Watching your competition puts you in the passenger seat of their story, instead of blazing your own trail.
Let's Grow Leaders
FEBRUARY 27, 2015
'A participant in one of my sessions took me aside and said: I totally agree with your concept. It’s the execution that’s hard. When I’m truly confident that my team can win, I’m able to calmly step back and humbly listen to their ideas. I know that sweet spot you’re talking about where the real magic happens. But it’s when I need that magic most, when my boss is breathing down my back, or I actually don’t know what to do, that I start acting like a jerk
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
On The Job
FEBRUARY 16, 2015
'It can be frustrating when you interview for a job and then aren''t offered the position. "What a waste of time," you think. But it doesn''t have to be. That''s because you can always learn from every interview, and taking the time after meeting with a hiring manager to sort of "debrief" yourself can provide valuable insight so that the next interview could be the one to nab you a job.
On The Job
FEBRUARY 2, 2015
'I''ve heard many horror stories over the years about job interviews gone wrong. Many times the mistakes are made by interviewees because they didn''t prepare. It wasn''t a matter of what they didn''t say -- but rather what they did say. It was often a case of TMI. Interviews can be emotional -- you''re often excited and nervous -- and that can lead to things slipping out of your mouth that you later will regret.
On The Job
FEBRUARY 9, 2015
'Hiring managers often make judgments about you within a few seconds of meeting you for the first time. That''s why it''s so important that you not sabotage yourself by making some mistakes with your appearance that could -- either consciously or unconsciously -- turn the hiring manager against you. Here''s a checklist that can help you make that critical good first impression: Clothes should be neatly ironed (front and back).
On The Job
FEBRUARY 5, 2015
'Think you attend a lot of meetings? Let’s do the math and see if that’s true: There are an estimated 25 million meetings in America on a daily basis. If you live to the average U.S. life expectancy of 78.6 years, then you will have spent two years of your life sitting in work meetings. (The average person also swears two million times in a lifetime, although it’s not clear how much of that is related to sitting in meetings.
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On The Job
FEBRUARY 19, 2015
'Every day millions of us search for our car keys, our smartphones and our sunglasses. We can’t remember passwords for our online banking account and lose critical emails or other bits of data important for our work. While dealing with such stress and frustration, we’re being constantly bombarded with information from thousands of different sources.
On The Job
FEBRUARY 26, 2015
'If you Google “performance review phrases” you will turn up more than 4 million sources offering advice such as how to deliver “good” feedback (the employee “is ready for any challenge”) to the “bad” review (the employee is “hostile to feedback or criticism.”) The reason that millions of these sites exist is because delivering criticism to any worker often feels like handling a rattlesnake – a manager is never sure that it’s not going to turn around and bite him or her at some point.
On The Job
FEBRUARY 12, 2015
'One of the biggest headaches for a manager is when members of a team don’t really like working together. This dislike can range from snotty comments muttered during meetings to outright confrontations among team members. A manager is put in the unenviable position of taking on the role of playground supervisor/negotiator/drill sergeant as he or she tries to get results from a team that needs to function as a cohesive unit.
Penelope Trunk
FEBRUARY 27, 2015
'A famous person emailed me to ask about personality type. I don’t get a lot of emails from famous people. But I do get some. Like, when Melissa was being an executive assistant to billionaires, I was Melissa’s reference. I could write fifty posts about giving those references , actually, because I was like, “Don’t hire Melissa, because she’ll quit.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Strategy+Business
FEBRUARY 18, 2015
'Establishing a profile on Wikipedia can be a boon for companies, but managers must forge ties with the site''s contributors rather than relying on typical marketing strategies.
Strategy+Business
FEBRUARY 25, 2015
'The joys and struggles that leaders experience at home have a major impact on their attitudes at work, as well as on their subordinates'' moods and performance.
Strategy+Business
FEBRUARY 8, 2015
'A pioneer in mindfulness research argues that by setting the right context, companies can promote awareness, innovation, and their own rejuvenation.
Strategy+Business
FEBRUARY 27, 2015
'The Center for Creative Leadership''s Jennifer Deal on how organizations can respect their people''s time. For more insights, read the related article.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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