September, 2015

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What Happens When We Really Listen

Let's Grow Leaders

Have you ever noticed that sometimes life rhymes? Something happens to you that fits together so well with what happens next that (as my editor would say of another one of my other rhyming days) “That story is so tight no one is going to believe it.” But the truth is, our lives are full of true rhyming stories ready to knock a message into our hearts if we can listen well enough to hear them.

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How to Get Better Opportunities at Work

On The Job

No one sits at work and says to anyone who will listen: "Please give me the worst assignments you can think of. Make sure to dump your boring work on me, and don't forget to make sure I miss any new opportunities." Yet, that's what happens to many workers. One day they look around and realize that other people are working on exciting -- or at least interesting -- projects.

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30 Women who have revolutionized the tech sector

Penelope Trunk

I get included in a lot of lists ( 19 Blogs You Should Bookmark Right Now , Top 10 Aspergers Blogs , Top 100 Education Blogs , Top 50 Productivity Blogs ) but I generally don’t pay a lot of attention. Lists are subjective, I don’t know who put the list together, and I mostly measure my success by if people care about what I’m writing (I usually judge by comments and social sharing ) and if I’m making enough money to stay out of debt ( a seemingly impossible feat ).

Career 111
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The Three Levels of Innovation

Creative Realities

There are three ascending tiers of innovation that you can pursue. The level you choose will dictate the simplicity or complexity of the journey you will undertake. Unfortunately, far too many companies expect to achieve the highest levels of innovation while only providing the strategy, tools, and support for lower-level success, at best.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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The How and When of Getting Back to Work

Strategy+Business

Employees who get injured or sick on the job are returning to work much sooner than they did in the past, but companies have varied reasons for accommodating their injured workers.

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How to Get Your Team Fired Up About a Change

Let's Grow Leaders

The minute I walked into their building, I could feel the excitement reverberating from the walls. Everyone was buzzing about the unveiling of their new company name, branding, and messaging. The IT Guy explained that they were “no longer” a start-up (true), and the designer clearly articulated how these changes were to take the company into the next phase of their growth.

Media 486
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Why Job Descriptions are a Dying Art

Let's Grow Leaders

A client called: “Karin I’m going to send you the job description for the new role we designed, but ignore all the HR mumbo jumbo,” just concentrate on the competencies and see if they seem right to you based on the strategy we’ve been working on.” Game on. We were going to have the conversation that was most worth having: How do we find the right person with the aptitude for this vital job.

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How To Move a Team From Forming to High Performing in < 48 Hours

Let's Grow Leaders

Our MBA Orientation committee debated whether was this too much pressure. The second week on campus, teams of first year MBA students would have 48 hours to research and make recommendations on a real business challenge for a large, high-profile company and package and communicate their recommendation to a high-profile audience. Clearly, it’s more than a “game” when potential employers and university leadership are involved.

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How to Stop Drama Queens and Chronic Complainers From Destroying Your Team

Let's Grow Leaders

I often start my speeches on employee engagement sharing prototypes of various kinds of disengagement. The favorite is always Barbara Boatrocker– “her life feels like a sad country song, every little thing is wrong”– for the appropriate audience I’ll even sing that line ;-). “She’s always stirring the pot. Nothing’s ever quite right when Barbara’s around.

Solution 476
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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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2 Reasons Employee Engagement is So Hard– And What to Do About It

Let's Grow Leaders

If you’ve ever been on the receiving end of employee engagement results, you most likely know the, “how in the world could they feel THAT WAY after ALL I’ve done” head scratching frustration. I know I have. You’ve recognized, mentored, career-pathed, taken some bullets, helped them win… and yet, it somehow wasn’t enough for everyone.

IT 476
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Frontline Festival: 22 Leaders Share about Peer Relationships

Let's Grow Leaders

Twenty-two Ways to Strengthen Peer Relationships. What one word would your co-workers use to describe you? Beth Beutler of H.O.P.E. Unlimited gives an A-to-Z list of positive character traits for work. Follow Beth. Wally Bock of Three Star Leadership says your peers can help you do a better job sooner. Here’s how to get the most from their experience.

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How To Get Their Attention

Let's Grow Leaders

I’ve written 640 blog posts and never had a response like I received from last Monday’s post, What Happens When We Really Listen. Notice I didn’t say “reaction,” I’m not counting up social shares or page views, I’m talking about real human beings from around the world reaching out in deeply personal ways. First was the executive who picked up the phone as soon as he read it. “I’ve never done this before, and I’m a bit surprised I’

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How to Stop Drama Queens and Chronic Complainers From Destroying Your Team

Let's Grow Leaders

I often start my speeches on employee engagement sharing prototypes of various kinds of disengagement. The favorite is always Barbara Boatrocker– “her life feels like a sad country song, every little thing is wrong”– for the appropriate audience I’ll even sing that line ;-). “She’s always stirring the pot. Nothing’s ever quite right when Barbara’s around.

Solution 469
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Does Marissa Mayer’s Choice Limit Yours?

Let's Grow Leaders

I wasn’t going to weigh in on Marissa Mayer’s choice to take a 2 week maternity leave, because quite frankly, I’m conflicted. I know the choices I’ve made (and continue to make) as a working mom leave some of my friends scratching their heads. “Why would she want to travel like that?” “All this time working on that book can’t be good for her kids.” Sometimes they say it, sometimes I just see it in their eyes, or hear it as subtext to their q

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Frontline Festival: 22 Leaders Share about Peer Relationships

Let's Grow Leaders

Welcome back to the Let’s Grow Leaders Frontline Festival. Our August Festival is all about communication. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Festival is a special edition! See details below. Twenty-two Ways to Strengthen Peer Relationships. What one word would your co-workers use to describe you?

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Why to Be Overconfident (every now and then)

Let's Grow Leaders

The outdoor wedding on the water was beautiful, the bar was open and the line for the fanciest version of a port-o-pot I’ve ever seen was long. Which is why so many heard the screams of the little boy who couldn’t escape from the pottie on wheels. His cries grew more frantic as his dad and others tried to calm him down. “Lucas, it’s going to be okay… Just turn the knob… Please stop crying… ” Lucas stayed stuck.

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10 Ways to Improve Interpersonal Communications at Work

On The Job

In one of my previous posts, I wrote about how we all need to take more responsibility for writing better emails. Now I think it's time to look at a more difficult problem -- interpersonal communications. You know, when two or more human beings actually talk to one another? In his book, "The 27 Challenges Managers Face," author Bruce Tulgan gives a "code of conduct" that sets a standard for interpersonal communications.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Research Proves Your Reputation Matters with New Colleagues

On The Job

If your grandmother always told you that your reputation matters a great deal in this world, she wasn't just offering some old-fashioned advice that doesn't matter anymore. According to a new study by Stanford GSB professor Adina D. Sterling, it appears that if you start a new job with well-regarded qualifications and credentials, then your ability to form a network within that organization is going to be high.

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How to Keep Your Best Employees From Leaving

On The Job

It seems like nearly every day a new lawsuit is launched by a company accusing another employer of poaching workers. The valued employees have walked out of the door, lawsuits charge, and taken company knowledge to the competitor. While the courts will decide whether any laws have been broken in these instances, it should be a wake- up call for any employer, no matter how big or small.

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Why People Don't Like Your E-mails

On The Job

Writing emails during a workday is about as common as breathing. We often do it without thinking, firing off a missive and hitting "send" as quickly as possible so we can get onto the next email. The problem is that our emails often cause more problems than they solve. If they're not clear and concise, you can pretty much guarantee a)it's going to require five more emails to help the receiver understand what you want; b) the receiver will ignore the message because it's so confusing; c) the wron

Solution 148
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How to Spur Employees Into Being More Loyal and Productive

On The Job

You might remember a time when you knew not only the names of everyone in your department or company, but details about their likes and and dislikes. You knew who hated coffee, who played in a jazz band and who was training for a marathon. Nowadays, however, you’re lucky to remember an employee’s last name. Your department or company is growing and that means there are a lot more people on the payroll.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Why Your Presentations Suck -- and How to Make Them Much Better

On The Job

Michael Baldwin says we’ve been in a “downward spiral” since the first “spectacular” presentations were made with cave drawings 32,000 years ago. Since then, we’ve been subjected to boring slides cluttered with too much information and confusing or irrelevant graphics delivered by someone who is clueless as to why the audience appears to be sleeping with their eyes open.

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Are You Offering Too Much -- or Too Little -- Praise to Your Team?

On The Job

There has been a lot written about the Millennial generation that grew up hearing “good job!” for nearly every achievement in their lives, whether it was coloring within the lines or winning a Nobel prize. The result is that many of us pepper our speech with “good job!” at work, feeling that as a leader we must continually offer affirmation to everyone we see in a day.

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5 Reasons Your Team Hates Data -- and How to Get Them to Love It

On The Job

When leaders start to talk about data to non-technical employees, reactions can vary. Some employees will immediately break eye contact, thinking about how to fake an aneurism to get out of the room. Others will nod agreeably, but seem to have a glazed look in their eyes as if they’ve just entered a parallel universe. Still others will get agitated or angry, sort of like 5-year-olds who have just been told they will now only get broccoli for dessert.

IT 122
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Let your definition of success evolve over time

Penelope Trunk

I wake up at 5am and while I wait for the coffee to brew, I do a yoga pose. Not so much to do yoga, because yoga’s been torturing me for years and I’m sick of it. I do the pose to celebrate my kitchen floor. It’s so clean. I do a sun salutation and push back on my hands to downward dog. I spread my fingers on the smooth wood floor. And as my head hangs I see the gleam of the grain in morning light.

IT 111
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.