Let's Grow Leaders
MAY 8, 2015
Let’s be real. The biggest mistake managers make when developing their people is that they don’t spend enough time doing it. Or, even worse, aren’t spending any time at all. The fact that you’re reading this indicates that you care, and are trying. Even imperfect development beats what many employees telling me they’re getting–nada.
On The Job
MAY 11, 2015
How many times have you made a New Year's resolution, or a promise to yourself that you will change? But within a few months of making such an assertion, you have fallen back into the same old behaviors. You make excuses to yourself, of course, but those are often ridiculous. In a new book, " Triggers ," author and leadership guru Marshall Goldsmith says that these "excuses" you make to yourself are really much more.
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Penelope Trunk
MAY 7, 2015
Reinvention is part of being human. The nature of our lives is that we learn more and collect new ideas and that makes us want to do new and different things with our lives. But we often never actually make that transition. The problem is that we are hard-wired to think about the present. Even people who are great at planning get tangled up in daily details because, after all, this is how humans stayed alive as they evolved: never taking their eye completely away from their immediate needs.
Eat Your Career
MAY 4, 2015
I’m going to make a bold statement here: In the field of professional development, I consider myself an expert. It’s not just because I’ve been writing this blog for over 5 years (any Joe-schmoe off the street can do this, you know!). Rather, it’s because I’ve immersed myself in the field—soaked up knowledge and applied it at a rapid pace. And these days, I really feel it’s paying off with a level of expertise few others possess.
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Strategy+Business
MAY 18, 2015
The Berkeley professor and his coauthor say companies can no longer afford to treat failure like a dirty secret they have to hide.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
MAY 22, 2015
My client, Laura, had invited me in to observe the spectacle. I watched as she carefully articulated her research findings and presented her “no brainer” suggestions to Mark. Each time Laura’s ideas were met with a similar response, “thanks so much,” followed by a bogus reason of why the idea wouldn’t work. The conversation was the equivalent of Laura saying, “I’d like to give you 100 bucks.
On The Job
MAY 28, 2015
When Erin Meyer visited Tokyo with a Japanese colleague shortly after her book, “The Culture Map” was published, she agreed to speak to about 20 Japanese managers. After her presentation, she asked if there were any questions or comments. “No hands went up, so I went to sit down,” she recalls. But then her Japanese colleague whispered to her that he believed there were some comments.
Penelope Trunk
MAY 4, 2015
After three days of silence on the cause of death for Dave Goldberg, the New York Times has changed their story in the span of seven hours, some mysterious source said collapsed while exercising. Then a leak to the Associated Press said head trauma. If we were in an Agatha Christie mystery, I’d say heart attack. But we are in the real world, and I don’t believe any of it.
Eat Your Career
MAY 4, 2015
I’m going to make a bold statement here: In the field of professional development, I consider myself an expert. It’s not just because I’ve been writing this blog for over 5 years (any Joe-schmoe off the street can do this, you know!). Rather, it’s because I’ve immersed myself in the field—soaked up knowledge and applied it at a rapid pace. And these days, I really feel it’s paying off with a level of expertise few others possess.
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Strategy+Business
MAY 3, 2015
Because unexpected CEO successions can paralyze even the best-functioning companies, they can wreak a harsh toll on revenues, earnings, and stock prices. All of which means there is a far greater payoff to getting succession right than current practices imply. The key is consistent planning.
Let's Grow Leaders
MAY 18, 2015
I was deeply worried that my Dad was right, there would be no way I could hold it together to sing at my Mom’s funeral. I envisioned myself as a weepy mess at the front of the church. But for me, singing is a prayer, and after the hundreds of concerts my parents attended to support me over the years, not singing felt wrong. I’m normally not a stage fright kind of girl, I always love a good microphone.
Let's Grow Leaders
MAY 29, 2015
“The other day, a customer tweeted at me, ‘are you a bot?’ At first I was really offended and wanted to tweet back “I AM NOT A BOT!” But when I thought about it some more, I got kind-of sad. I realized that by following the scripts and all the rules, I sounded very robotic. That’s not what our customers want or need. They come to social media because they want some upbeat and friendly interaction.
Let's Grow Leaders
MAY 13, 2015
I’m launching a new project that will significantly propel the LGL mission of growing leaders with the confidence and humility to make a deeper impact on the world. It’s a strong team, and I found us organically asking one another questions to frame our mission and set us up for success. There was no checklist, but I thought, “Wow, wouldn’t it be helpful for others in such scenes if there were?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
MAY 6, 2015
There are four main reasons my MBA students give me for wanting to work for the big guys versus a smaller company: prestige, salary/benefits, room for upward mobility, and security. Tough factors for the small guys to compete with for sure. Interesting, those conversations have been juxtaposed with interviews I’ve been doing this week for a mid-sized client, as we’re looking to take their social media strategy to the next level.
Let's Grow Leaders
MAY 11, 2015
This week has been hard here. We’ve lost my mom who was vibrant to the end, at a slower pace than predicted– with a painful ending no one should have to endure. Some of my mom’s last words to me were “I just wish all this pain and suffering could help you write a really good blog post.” She was kidding of course, but what the heck.
On The Job
MAY 15, 2015
If you’re a leader and your team complains about being overwhelmed, you’re not alone. We often blame technology – whether it’s the telephone 50 years ago or social media today – for much of our ills at work. But the real problem may not be your team tweeting too much but rather your poor communication skills as a leader. Think about it: How many times have you sent an email to a team member who is sitting in the same room?
On The Job
MAY 6, 2015
Managers often are looking for that magic bullet when it comes to engaging millennials, and it may just be that it can be found in having a meaningful conversation about an employee’s strengths, shows a new study. Specifically, a VIA Institute on Character study finds that: 71% of employees are more likely to feel engaged and energized by their work if they believe their managers can name their strengths 64% of employees report they believe they will be more successful at work by building on the
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On The Job
MAY 21, 2015
Collaboration is an important buzzword around the workplace today, but David Strom’s observation several years ago that there is a belief that “sharing is still for sissies” can still ring true today. Strom noted that until that attitude changes, “the headphones will stay firmly stuck in our ears, blocking out the rest of the world around us,” he wrote.
On The Job
MAY 25, 2015
Most of us on this Memorial Day today are enjoying time with family and friends, but we should also take time to remember those who have lost their lives defending this country -- and the military personnel and their families who sacrifice so much every day. One of the biggest problems for veterans these days is finding a job in the private sector once they retire from the military.
On The Job
MAY 5, 2015
If you’re a leader and trying to motivate your team , you’re wasting your time. That’s because people are always motivated, and your efforts to motivate them to be more productive or cooperative by offering incentives or rewards just becomes frustrating, demoralizing and stressful for them, contends Susan Fowler. Fowler, author of “Why Motivating People Doesn’t Work….and What Does,” says that there is a “naïve assumption” that motivation is something a person has or does not have.
Strategy+Business
MAY 10, 2015
Because nonprofits play an essential and powerful role in shaping society and culture, they require the utmost professionalism in their leaders. Frances Hesselbein, approaching her 100th birthday, has become the world's leading advocate for management skill in the social sector. As head of Girl Scouts of the USA and then as chief executive of Leader to Leader (now the Frances Hesselbein Leadership Institute), she has parlayed her skills as a networker, catalyst for change, and management thinker
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Strategy+Business
MAY 10, 2015
Emerging markets need a fundamental reversal in approach. The conventional wisdom advocates implementing large-scale economic and institutional reforms that shape the overall business and political environment. It would be more effective to selectively use reform initiatives tailored to each country's unique mix of business dynamics and industries, to improve domestic firms' resources and capabilities at each stage of a country's economic development.
Strategy+Business
MAY 10, 2015
In the complex and fragmented consumer landscapes of many emerging markets, consumer products companies and retailers have much to gain by working together. Collaboration can yield short-term benefits--and can ultimately create more sustainable, more efficient business environments.
Strategy+Business
MAY 3, 2015
The chief operating officer has traditionally been the number two person in many companies -- the senior executive charged with overseeing all of the company's business operations. But COOs are becoming an endangered species, made obsolete by a more efficient CEO.
Strategy+Business
MAY 21, 2015
Courting investors with expertise in foreign markets can provide companies with a crucial, but often overlooked, advantage in pulling off successful international M&A deals.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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