Let's Grow Leaders
OCTOBER 1, 2014
'“Will or skill” is an insufficient question when addressing performance issues. This model works okay if it’s truly a “skill” issue because managers know what to do next. They train, coach, or assign a buddy. But the “will issue” answer often begins a slide down a slippery slope of assumptive questions: Why doesn’t she care?
On The Job
OCTOBER 10, 2014
'During the height of the Great Recession, job fairs were a mob scene. People with 30 years of experience were standing next to recent college graduates, all clamoring for work. But as things have improved, many people don''t think that job fairs are worth their time. They''re wrong. Job fairs are a great chance to practice your networking skills and develop your personal brand pitch.
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Penelope Trunk
OCTOBER 19, 2014
'Apple and Facebook announced that the companies will pay for female employees to freeze their eggs. It’s a great company policy. For one thing, it’s acknowledgment that the gap between women and men in the workplace is that women’s careers are controlled by their biological clock and men’s are not. Another thing this new policy does is it gives women more reproductive choices.
Strategy+Business
OCTOBER 27, 2014
'Based on 10 years of organizational design ("organizational DNA") research and 220,000 diagnostic surveys, here''s what we''ve learned about building high-performance companies.
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Lateral Action
OCTOBER 8, 2014
What are the biggest challenges facing creatives who start out in business for themselves? Should you quit your day job or start building your creative enterprise in your spare time? How are your creative and business challenges likely to change over time? How do the massive changes in the publishing industry in recent years affect […]. The post Business for Authors and Creatives: a Conversation with Joanna Penn appeared first on Mark McGuinness | Creative Coach.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
OCTOBER 22, 2014
'Great leaders help teams visualize a winning future. They arm their team with the courage and audacity to remove roadblocks and galvanize people toward “impossible” feats. Take John. John had been in tough situations before, but this time the cocktail of challenges was just too much. He needed more time, more resources, better systems, and the uncertainty of the restructure was distracting to everyone, including him.
On The Job
OCTOBER 6, 2014
'When considering a job or career, you may turn to a personality assessment to determine what type of job you should have or what kind of employer would be a good fit. Such assessments are becoming more popular because they’re being developed into apps that can help you quickly discover that you sound like a whining ninny at work or that you can quit your job without burning bridges.
Penelope Trunk
OCTOBER 13, 2014
'I am coaching Kate. She is 19 and she wants help with her resume. I do not have her resume in front of me, but it’s okay. I remember it. And anyway, her resume is not her problem. Which is true with most people who ask for help with their resume. Also, I’m late for the call. Remembering coaching calls at what seem like random times throughout the day is nearly impossible for me.
Strategy+Business
OCTOBER 27, 2014
'In this year''s 10th anniversary of the Global Innovation 1000 study, we looked back at a decade''s worth of data on R&D spending patterns and surveys of innovation executives, and we looked ahead to the next decade, asking our respondents how they expect their innovation practices to evolve. We''ve identified the core strategies that can improve a company''s return on its R&D investment--and we''ve witnessed some convergence around the key success factors that drive results.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
OCTOBER 15, 2014
'When I ask leaders why they’re not telling people what they need to know, the most consistent response I get is “ Sh e or he didn’t ask.” Quite frankly that’s a cop-out. Yeah sure–ideally everyone would be ASKING for feedback. If you’re not asking, start asking now. It may be the only thing standing between you and the truth.
Let's Grow Leaders
OCTOBER 3, 2014
'Pleased to welcome Scott Huntington with a guest post. Good news: You have been hired for a leadership or managerial position. Awkward news: You’re younger than the employees you’ll be managing. Discovering that you’re younger than your new employees is neither good news nor bad news. However, it has been known to make young managers uncomfortable or nervous.
Let's Grow Leaders
OCTOBER 6, 2014
'The world goes nuts when someone finds a simple name for that universal feeling that makes you think more deeply about your leadership: Who Moved My Cheese , Flow , fill in your favorite blank __. You don’t need to wait for someone else to name it. Chances are you and your team can go a long way in naming your _(fill in your favorite blank here, e.g. challenge, knee jerk response, team dysfunction).
Let's Grow Leaders
OCTOBER 20, 2014
'28 eyes looked at me skeptically. They were convinced the task I had outlined for their strategy session was beyond their reach. “Just too hard,” they explained. “I’m not that creative,” said another. No time for second guessing. Sure this exercise had worked in other contexts, but I had never worked in this industry before.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
OCTOBER 29, 2014
'Great leaders are joy inducers. Not the giddy kind of joy, but deeply seeded joy that comes from inspired and meaningful contribution. Inspiring joy is a pragmatic pursuit. I’ve yet to encounter a truly joyful poor performer. Last week, I asked all my social media circles to identify 3 things they liked most about their job. There was a deep feeling of passion and joy throughout the comments.
Let's Grow Leaders
OCTOBER 24, 2014
'Ray had a long list of things that were wrong with his job. Most of us do. The most important work is never easy and sacrifice can sting. But as I listened, I was struck by the stark contrast between what was wrong and the deep loyalty to stay that went way past trappings of salary or benefits. So I shared that observation and asked the obvious question: What do you like most about your job?
Let's Grow Leaders
OCTOBER 27, 2014
'How can you encourage the lazy and disengaged? The short answer… roller skates, or their metaphorical equivalent. Stay with me as we flashback in time. I was arguably the most disengaged and “lazy” sorority pledge at Wake Forest University. I had rushed because I was warned that nearly all social life on campus centered around the Greek system.
Let's Grow Leaders
OCTOBER 31, 2014
'As luck would have it, this Halloween finds me in my home office. It hits on a Friday which typically means writing and development… no keynotes, no consulting gigs, no teaching the MBAs… sadly no reason to wear a costume. In fact the next few Halloweens are on weekends– great for kids, terrible for dressing up as your favorite leadership message (yes, that’s me on the left).
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Let's Grow Leaders
OCTOBER 17, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. Our October Festival is all about Achieving Breakthrough Results. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Culture and Teamwork. “Talent wins games, but teamwork and intelligence wins championships.” – Michael Jordan.
Let's Grow Leaders
OCTOBER 13, 2014
'The playing field was clearly uneven, but the “visiting team” had chosen to come and play by our rules: An underdog team at it’s finest. I was teaching executive presence and communication to MBA students, 30% for whom English is their second language. The final assignment was TEDdy talks, 5 minute speeches in the style of TED. I knew the assignment was stacked in favor of the American students.
Let's Grow Leaders
OCTOBER 8, 2014
'So much is written about learning from failure, but much less of failing from success. This weekend, I had the extraordinary opportunity to speak and attend the National Speakers Association’s Business Accelerator Lab. It was inspiring to get to know Nido Quebein, President of High Point University, along with his concept of Productive Failures and Unproductive Success.
Let's Grow Leaders
OCTOBER 10, 2014
'I was pretty shocked by the reports of how Laura had acted in that impromptu encounter. Clearly I had to address the “rude and snarky attitude” but first I had to understand it. “Can you tell me what happened?,” I asked, praying for an explanation. And there it was in all the glory– the rest of the story. Snarky didn’t come out of nowhere.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
On The Job
OCTOBER 20, 2014
'Do you sometimes feel like you''re wearing Harry Potter''s "cloak of invisibility" at work? No one really pays attention to you. You''re often interrupted when speaking in a meeting, and your boss scarcely seems to know who you are. Perhaps the problem is not what you’re saying, but how and when you’re saying it. Let’s say that you’re on the agenda of the next office meeting to give a brief rundown of a project you’ve been working on for several months.
On The Job
OCTOBER 29, 2014
'When it comes to influencing others to change their behavior, the smallest changes can make the biggest differences, contends a new book called “The Small Big” by Steve J. Martin, Noah J. Goldstein and Robet B. Cialdini. Using scientific research, the authors explain how small changes can help you build a stronger team and make team members more productive and motivated.
On The Job
OCTOBER 27, 2014
'No one would ever claim that business travel is loads of fun, and much of that is because road warriors often get frustrated trying to stay productive while away from the office. No matter their good intentions, it seems delayed flights, overbooked hotels, noisy surroundings and bad connections undermine them. But with savvier planning, anyone can become more productive – and less stressed – while on the road.
On The Job
OCTOBER 14, 2014
'No one likes unpleasant surprises, and that includes your boss. But when you have bad news about sales performance or a new product development, for example, your vice president wants to hear about it right away. So how do you deliver bad news without it becoming a shoot-the-messenger scenario? Jodi Glilckman , author of “Great on the Job,” says “it’s unrealistic to think that mishaps, miscommunications and outright screw-ups won’t happen.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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