Let's Grow Leaders
JULY 26, 2019
What are the rules you’ve created that get in the way of you and your team’s success? What if there were a better way? In this powerful interview with serial-entrepreneur, New York Times best selling author, and LEADx founder, Kevin Kruse, […]. The post Great Leaders Have No Rules-Interview with Kevin Kruse appeared first on Let's Grow Leaders.
Career Advancement
JULY 22, 2019
“The most dangerous leadership myth is that leaders are born—that there is a genetic factor to leadership. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.”. —Warren Bennis. Randall, an HR executive, felt that he and many other company managers possessed excellent leadership skills. However, he wanted to bring in someone who not only modeled leadership skills but could articulate exactly how to develop them—all within a captivating presentation.
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On The Job
JULY 22, 2019
When you're the boss, there are days when your life seems like one big dumpster fire. Then, there are the days when it feels like everything is going right and you and your team can take on the world. Those take-on-the-world days happen because you have a great team, right? Or, at least you have a mostly great team. Your superstars seem to always come through, whether it's pulling a late night to get a project done or coming up with a brilliant new idea to keep a valued customer.
McKinsey
JULY 20, 2019
As companies digitize businesses and automate operations, cyberrisks proliferate; here is how the cybersecurity organization can support a secure digital agenda.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Let's Grow Leaders
JULY 25, 2019
You want to empower your employees as customer advocates, but it’s tricky. No one understands your customer’s needs and frustrations better than your employees. When your customers are frustrated, your employees are too. But let’s be real. What’s best for the customer […]. The post The Best Way to Empower Employees as Customer Advocates appeared first on Let's Grow Leaders.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Lateral Action
JULY 24, 2019
I once attended a meditation retreat led by a Buddhist nun. One evening she told us the story of the day she ran away from the monastery. She’d been working and meditating and keeping the discipline for years, but was discouraged and frustrated by her lack of progress. She felt as though she wasn’t getting […]. The post Have You Given Up Yet? appeared first on Mark McGuinness | Creative Coach.
McKinsey
JULY 23, 2019
Maturing underlying technologies will make Internet of Things technologies easier to implement and help companies and investors seize new opportunities.
Let's Grow Leaders
JULY 22, 2019
Karin, everyone thinks I’m ready for this promotion but me. My boss, my mentor, my peers… People I respect say I’m a natural for the gig. But I just don’t see it. I’m worried that my fear will cause me to fail. […]. The post How Do I Succeed in a Promotion I’m Scared Of? appeared first on Let's Grow Leaders.
Gordian Business
JULY 23, 2019
“ Culture does not change because we desire it to change. Culture changes when the organisation is transformed – the culture reflects the realities of people working together every day. ” — Frances Hesselbein. Everything written about managing major accounts strategically has one theme: it’s not a marketing or sales campaign, it’s a leadership initiative driven by the C-Suite.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Lateral Action
JULY 21, 2019
This week’s guest on The 21st Century Creative podcast is Peleg Top, an artist, a writer, a speaker and an inspired guide who coaches creative professionals to succeed and become extraordinary leaders in the process. As you’ll hear in this interview, he started out as a graphic designer, breaking into the very competitive niche of […]. The post Peleg Top on Fear, Love, Money and Creativity appeared first on Mark McGuinness | Creative Coach.
McKinsey
JULY 23, 2019
Pharmaceutical companies are increasingly turning to the concept of agility to help them transform their R&D functions.
Eat Your Career
JULY 25, 2019
I thrive in an atmosphere of change. To learn more about affirmations and how to leverage them for career success, check out this article. The post Positive Career Affirmation #22 appeared first on Eat Your Career.
CMOE
JULY 23, 2019
While the beautifully designed spaces and free coffee of the modern workplace might not look like a 19 th century sweatshop, it might still feel that way to employees slogging through their to-do lists. If you feel like there simply isn’t enough time in the day for everything you need to do, the answer could be putting some techniques in place to optimize productivity and cut distraction from your working life.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Vantage Circle
JULY 26, 2019
There may be times in your job when work is uninspiring, unchallenging and especially boring. Even if you are the hardest worker in your company, these are moments which you cannot simply avoid. We all have these moments and when we do we don’t feel like doing anything and just want to buzz off. But instead of falling asleep and getting yourself into trouble, it’s better to make use of this time to be more productive.
McKinsey
JULY 23, 2019
Making big operational changes before spinning off assets can be daunting, but our research indicates that doing so can dramatically improve the odds of deal success.
crowdspring
JULY 22, 2019
Online commerce has taken the world by storm and forever altered the way we do business. Today’s consumers can make purchases from virtually anywhere – as long as they can connect to the internet. And they do. But, that doesn’t mean that all online businesses are created equal. Simply showing up online isn’t enough to guarantee success.
CMOE
JULY 26, 2019
A leadership-development plan is a detailed blueprint of the professional development and learning activities you’re going to engage in during a certain period of time. Its goal is to improve your leadership abilities. It’s important that your leadership-development plan be well-written, which can take effort, structured thinking, and collaboration.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
Vantage Circle
JULY 25, 2019
What comes to your mind when you think of a hostile work environment? Most probably you’ll think of a workplace where one is prone to. Offensive conduct and verbal abuse. Sexism and gender inequality. Discrimination on the basis of race and ethnicity. Poor human resource management. Sexual harassment and so on. Employees and job seekers have many aspirations regarding their workplaces.
McKinsey
JULY 23, 2019
Cost engineering isn’t just for car companies and chipmakers. Across sectors, complexity and cost pressures are giving companies good reason to follow a more disciplined approach to finding savings.
Penelope Trunk
JULY 20, 2019
The #Metoo movement has focused on workplace harassment, and I keep thinking: when will #Metoo include domestic violence? I try to imagine what it will it look like so I can help make it come faster. Workplace law only recently caught up with women’s experience. Twenty years ago laws were useless in the fight against sexual harassment and domestic violence.
McKinsey
JULY 23, 2019
Next-generation member engagement tools empower members to make higher-value care decisions and enable health insurers to improve care quality, increase member satisfaction, and reduce medical spending.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
JULY 20, 2019
High-performing health systems have succeeded in “breaking even” in Medicare, but many continue to struggle to achieve similar results in Medicaid. A concerted effort to improve revenue can strengthen a system’s financial sustainability.
McKinsey
JULY 23, 2019
China faces important questions about whether and to what extent it should continue to pursue opening up its economy to the rest of the world, write Jonathan Woetzel and Jeongmin Seong in Project Syndicate.
McKinsey
JULY 26, 2019
Transport authorities are navigating lower public-transit ridership, declining air quality, and growing financial pressures. Integrating bus networks into the broader urban infrastructure is key.
McKinsey
JULY 23, 2019
As Seoul’s mayor seeks to bring transportation improvements to the city, he must carefully consider how to implement sustainable infrastructure and new technologies to best meet citizens’ needs.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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