Let's Grow Leaders
JUNE 22, 2020
How do you lead decisively when you just don’t know what’s coming next? You don’t know what you don’t know, and even what you DO know you know could change. In a recent conversation, with “Joe” a senior leader in the assisted […]. The post How to Lead Decisively When You Don’t Know What’s Next appeared first on Let's Grow Leaders.
On The Job
JUNE 22, 2020
If you're still working from home, you need to start preparing to return to your workplace. The thought may fill you with dread. Maybe you love working from home. Maybe you're scared of catching COVID-19 when you return to work. Maybe you're just getting used to your new routine and the thought of commuting and going back to your co-workers fills you with anxiety.
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McKinsey
JUNE 26, 2020
Even before the COVID-19 pandemic, mineral-processing companies were grappling with profound uncertainty. Those that took steps to harness the power of AI improved agility and operational resilience.
Vantage Circle
JUNE 26, 2020
With the current COVID-19 pandemic having brought the entire world to a standstill, companies have started implementing work-from-home policies to ensure their business operations keep running smoothly. Even though work-from-home or remote working is not a newly invented practice, it is gaining popularity among employers right now. As employees cannot go to their workplaces due to COVID-19, working from home is the best way to ensure that work is being completed.
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Let's Grow Leaders
JUNE 25, 2020
Your Team’s Best Thinking Won’t Always Raise Its Hand Medical insurance rates had gone up again. Our company’s insurance provider had restructured all their plans, and the numbers didn’t look good. Three days after we got the news, the CEO, Director of […]. The post One Crucial Way to Release Your Team’s Best Thinking appeared first on Let's Grow Leaders.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
McKinsey
JUNE 23, 2020
Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic playbook to weather the different challenges ahead.
Vantage Circle
JUNE 25, 2020
Communication in the office is crucial for the success of an organization. It allows organizations to work efficiently and be productive in the long run. Communication at the office can vary from emailed instructions to face-to-face conversations. But it is a combination of various communication styles in most of the cases. Open communication can help to improve employee engagement and productivity.
Let's Grow Leaders
JUNE 26, 2020
It can be tempting to write people off and assume they don’t have creativity or innovative solutions to offer. Many times, however, there’s something blocking their contribution. In this episode, you’ll get strategies to help you bring in your reluctant team […]. The post Helping Everyone Contribute Game-Changing Ideas appeared first on Let's Grow Leaders.
Lateral Action
JUNE 21, 2020
Today we kick off Season 5 of The 21st Century Creative, the podcast that helps you thrive as a creative professional amid the demands, distractions and opportunities of the 21st Century. Our first guest is John T. Unger, an artist who makes art on a big scale, and who takes full advantage of the opportunities […]. The post John T. Unger: 21st Century Artist appeared first on Mark McGuinness | Creative Coach.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
McKinsey
JUNE 24, 2020
Survey results show that many employees do not feel fully included at work and want their organizations to do more to advance inclusion and diversity. To do so, companies can address four factors.
Vantage Circle
JUNE 26, 2020
Constructive feedback is essential to the continuing growth of the workforce. Feedback makes people learn from their errors and creates confidence. In this episode, Amber Vanderburg , talks about the importance of a feedback culture, how reinforces positive behavior, and enables teams to work more effectively toward their goals. According to Amber, formal feedback can be given monthly or quarterly or even once in a year, depending on its purpose.
McKinsey
JUNE 23, 2020
Many insurers have experienced unsuccessful tech modernization efforts. To reverse this trend, insurers need to first become aware of common misconceptions—and then address them head-on.
McKinsey
JUNE 24, 2020
The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them from occurring.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
McKinsey
JUNE 25, 2020
While organizations report measurable benefits from artificial intelligence, much work remains to scale impact, manage risks, and retrain the workforce.
McKinsey
JUNE 23, 2020
The COVID-19 crisis has highlighted the weaknesses and the strengths of India’s large businesses. Now executives have an opportunity to make changes that will see their companies through the downturn and position them for long-term success.
McKinsey
JUNE 24, 2020
Despite visible corporate support, today’s workplace is falling short of full inclusion. Here’s what companies need to know.
McKinsey
JUNE 24, 2020
The latest tools have the potential to transform the performance of contact center agents. Understanding how to apply these technologies before, during, and after customer contact is the first step.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
McKinsey
JUNE 26, 2020
New research reveals the challenges that LGBTQ+ employees face, and six ways to help them bring their authentic selves to work.
McKinsey
JUNE 25, 2020
Here’s how technology, data, and human insight are transforming the way we enact change. Fast.
McKinsey
JUNE 24, 2020
Many companies try but fail to build an omnichannel experience for every channel and customer. Leaders should instead limit their focus to the top two or three cross-channel customer interactions.
McKinsey
JUNE 24, 2020
Personalization—and the empathy and connection that go with it—are more critical than ever. What will it take to meet customer’s expectations in 2025 and beyond?
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
JUNE 24, 2020
Customer care employees can bring invaluable customer insights and expertise from the front lines of customer service to positions in other areas of the organization.
McKinsey
JUNE 24, 2020
How healthcare stakeholders can win within evolving healthcare ecosystems.
McKinsey
JUNE 23, 2020
With the software content of cars increasing, what do automotive players need to know about cybersecurity?
McKinsey
JUNE 25, 2020
Growing a market-leading business while spawning start-ups depends on freedom to fail and a culture of caring modeled from the top down, according to the start-up chief of the Philippines’ largest mobile telecom provider.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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