Let's Grow Leaders
JULY 10, 2018
I just got off the phone with a frustrated CEO, who was fired up after a half day of observation in one of his call centers. “Karin, Why don’t these managers GET IT? I just left a visit to one of our […]. The post The Power of Observation: 6 Ways to Show Up Helpful appeared first on Let's Grow Leaders.
On The Job
JULY 11, 2018
If you could spend 40 to 50 hours per week with a handful of (living) people, who would you pick? Chances are you are going to say your significant other, best friend, some famous actor or actress and possibly even your favorite bartender. It's unlikely you will choose to spend so many hours with people you don't know well -- and on the surface seem like people who are weird or boring or both.
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McKinsey
JULY 13, 2018
Small, independent teams are the lifeblood of the agile organization. Top executives can unleash them by driving ambition, removing red tape, and helping managers adjust to the new norms.
Lateral Action
JULY 9, 2018
This week’s guest on The 21st Century Creative podcast is Jarie Bolander, a serial entrepreneur, living in San Francisco who has started and run several businesses in the tech, medical and PR sectors. His latest book is The Entrepreneur Ethos: How to Build a More Ethical, Inclusive, and Resilient Entrepreneur Community. Jarie is inventor or […].
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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.
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Strategy+Business
JULY 8, 2018
Implementing a subscription model offers companies the opportunity to build a lasting relationship with customers -- and maintain a steady stream of revenue. But to reap the benefits of this model, executives will have to consider whether they are relying on the metrics that best predict the likelihood of customers' renewal, and whether their organization is set up to reveal and address the issues that may be driving customers away.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
McKinsey
JULY 7, 2018
To stay competitive, real estate leaders must offer new services that address the evolving needs and desires of individuals, companies, and communities, such as flexibility or sustainability.
McKinsey
JULY 12, 2018
We analyzed data from 15 European countries to better understand emerging travel industry technology and customer needs in the travel and logistics sectors. What can companies in this space do to respond to shifts and sharpen their digitization strategies?
McKinsey
JULY 10, 2018
Five essential disciplines can more than triple the success rate of public-sector change efforts.
McKinsey
JULY 10, 2018
Leadership capability building is crucial during mergers. Tailoring a program for three cohorts of integration leaders can make a big difference.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
McKinsey
JULY 10, 2018
McKinsey’s latest healthcare consumer research suggests that consumer engagement can improve care access, quality, and affordability. But to be successful, it requires true collaboration.
McKinsey
JULY 13, 2018
Who manages in an agile organization? And what exactly do they do?
McKinsey
JULY 13, 2018
A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus on applying productivity gains as broadly as possible across the organization.
McKinsey
JULY 13, 2018
Cutting industry’s carbon emissions will require significant investment and coordinated effort among businesses, governments, and other stakeholders.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
McKinsey
JULY 13, 2018
For countries that want to provide universal health coverage, defining the benefits package can be challenging. An analytical framework provides insights and action steps for emerging economies.
McKinsey
JULY 7, 2018
A recent McKinsey survey provides new insight into the promising public-cloud market in China.
McKinsey
JULY 12, 2018
By mitigating key risks of investing in major infrastructure projects in emerging markets, banks, governments, and international financial institutions can close the funding gap in developing Asia.
McKinsey
JULY 13, 2018
The days of stable and relatively high revenues are ending for Europe’s offshore-wind developers, owners, and operators. Making money on tomorrow’s low-price projects will require a new degree of discipline.
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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.
McKinsey
JULY 12, 2018
Full implementation of integrated project delivery (IPD) or other forms of alliance contracting isn’t for everyone. But everyone can and should implement collaborative contracting practices today to improve project outcomes.
McKinsey
JULY 13, 2018
Several megatrends may drive the next wave of growth in Indian agriculture. Focusing on a number of investible themes could enhance farmers' incomes and transform their quality of life.
McKinsey
JULY 13, 2018
McKinsey projects deepwater prospects will be an important part of future global oil and gas supply, with the Gulf of Mexico representing a sizable portion of new production expectations for 2030.
McKinsey
JULY 13, 2018
Research shows that monetary rewards are not the only drivers of customer-loyalty programs. Experiential rewards provide greater long-term benefits.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
JULY 12, 2018
What elements lay the groundwork for “smart infrastructure,” and how can the public sector drive them?
McKinsey
JULY 10, 2018
A culturally attuned approach is required.
McKinsey
JULY 10, 2018
You've got yourself a high-performing business. So why is it starving for resources?
Strategy+Business
JULY 9, 2018
In his exuberant new book, the management guru sums up 50 years of experience with exhortations to pursue excellence.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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