Sat.Oct 29, 2016 - Fri.Nov 04, 2016

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The Biggest Distraction in the Office May Be You

On The Job

If you're tempted to yell "Shut the $#% up!" to a colleague in a nearby cubicle, you're not alone. As it turns out, loud-talking co-workers are so annoying it has prompted researchers to study it. Specifically, 74% of workers in a Cornell University study say they have to put up with lots of noisy disturbances and distractions, but the most annoying of the annoying is -- drum roll, please -- loud human beings.

IT 162
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Taking conservation finance to scale

McKinsey

Environmental projects are woefully underfunded. Improving their risk-return profiles and structuring larger investment products could unlock private capital to narrow the gap.

Finance 106
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Best Business Books 2016: Talent & Leadership

Strategy+Business

The rising quantity of data and scientific studies on leadership doesn't seem to have improved the quality of leadership in the real world. So it's no surprise that this year's best business books on talent and leadership merge art with science to offer distinctive insights that are useful in everyday life and that resonate with human experience. Two of the books -- new offerings by the famously skeptical Jeffrey Pfeffer and the influential team of James M.

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5 Proven Ways To Make Your One-On-One Meetings More Impactful

Let's Grow Leaders

“Nicole” called me looking for help on employee engagement. “Karin, I’m looking at our employee engagement survey and 80% of the respondents said they haven’t had a one-on-one meeting with their boss in the last year. How is that possible? And what do we do now?” Sadly, it’s not the first time I’ve run into such a situation.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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FCC's CIO: Change Agents Need Employer Support

On The Job

David Bray says the world is experiencing more turbulence, and he isn’t talking about a rough airplane ride or a nasty nor’easter. Bray, senior executive and chief information officer for the Federal Communications Commission, says the turbulence is a result of the “increasing velocity” of worldwide transactions. Despite such unsettled times, Bray believes there are exciting opportunities ahead for the more agile companies – while others may suffer.

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Best Business Books 2016: Management

Strategy+Business

When things go wrong at companies - whether they're epic debacles or minor glitches - it often seems the system is in some ways to blame. The real culprit turns out to be a hodgepodge of systems, processes, or managerial decisions that didn't raise alarms until the consequences suddenly exploded. This year's three best business books on management offer compelling and useful advice on how to avoid such problems.

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Feminism fails because women lie to each other about work. Oh, and go Cubs!

Penelope Trunk

I’m in the Houston airport waiting to fly home and I am sad that I’m not with my kids. It doesn’t feel fun to fly around the country making deals when you have a home life that depends on you. Which is why most women who have control over their lives don’t travel for work. But look, if you have a career where you earn more than $100K, you either routinely work late, or you travel for work.

Education 111
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As gasoline demand booms, don’t sleep on diesel

McKinsey

In 2015, gasoline-diesel differentials favored gasoline for the first time in many years, but the longer-term future favors diesel, and meantime refiners need to be able to swing between the two.

85
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Digital music’s Asian beat

McKinsey

The heady growth of new music-streaming services in the region may contain lessons for other industries.

110
110
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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Energy 2050: Insights from the ground up

McKinsey

How will the world satisfy its need for energy? McKinsey research offers a perspective.

IT 111
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Best Business Books 2016

Strategy+Business

For the 16th edition of our Best Business Books of the year section, we've assembled a team of learned, expert, and stylish guides. See also Best Business Books 2016 -- in Pictures.

78
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Best Business Books 2016: Strategy

Strategy+Business

Business, like life, is inherently uncertain. So it's no surprise that this year's three most compelling books on the topic of strategy touch on how to plan for, quantify, and cope with unpredictability -- in life, business, nature, and geopolitics. The first two -- Yossi Sheffi's The Power of Resilience and Robert Salomon's Global Vision -- are explicitly about managing the risks faced by managers of large global enterprises.

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Best Business Books 2016: Technology

Strategy+Business

This year's best books about technology recognize the tensions inherent in new technologies - the ability to bring about enormous good and progress, and the potential to cause enormous harm and disruption. In The Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance, by Ian Goldin and Chris Kutarna, make a strong history-based case that the post-Cold War era rivals the original Renaissance as an epoch of unparalleled progress and quantum leaps.

IT 77
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Best Business Books 2016: Marketing

Strategy+Business

This year's best business books on marketing tend to "think small." -albeit in wildly different ways. While information technology allows company to amass and analyze huge volumes of aggregate data on customer behavior, the authors of these books argue we need to understand and relate to consumers at the micro level. How? It could be by taking an anthropological approach, as Martin Lindstrom does in Small Data, or by deciding to Hug Your Haters, as Jay Baer urges, or by taking a cue from B.

IT 77
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Best Business Books 2016: Narratives

Strategy+Business

Theories and best practices can't always explain what makes the difference between a spectacular success and a catastrophic failure. This year's best business narratives show we have to explore and understand the motivations, decisions, and flaws of individuals in order to gain such insight. Bethany McLean takes us into the worlds of a young man on the make selling hot dogs on Coney Island, a brilliant revolutionary pamphleteer whose plans for an iron bridge never quite caught fire, and the toug

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A winning partnership: Financial institutions and strategic suppliers

McKinsey

For financial institutions, working with truly strategic partners is, and should be, very different from managing other supplier relationships.

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Best Business Books 2016: Economy

Strategy+Business

For the last decade, the most compelling economics books have focused on the bailouts, bubbles, and blow-ups surrounding the 2008 financial crisis. But smart analysts are now widening their lens to help us understand the dynamics at play in the global economy. This year's best economics books include Robert J. Gordon's truly long-term view of The Rise and Fall of American Growth and Jacob S.

74
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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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The Art of Customer Delight

Strategy+Business

The service industry needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.

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Leaders Need to Slow Down to Speed Up

Strategy+Business

Discovering how to learn fast, including taking time out for creative thinking and implementation, is necessary for effective self-disruption.

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Energy 2050: Insights from the ground up

McKinsey

How will the world satisfy its need for energy? McKinsey research offers a perspective.

IT 85
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A mixed 2015 for the global payments industry

McKinsey

While strong fundamentals continued, slower growth left payment revenues essentially flat in many regions last year.

72
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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Engineering the future of maritime trade

McKinsey

Lessons from the expansion of the Panama Canal.

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The Forgiveness Mandate

Strategy+Business

The 2016 presidential election has shown that no secret is safe; we'd better learn to distinguish acceptable transgressions from non-acceptable ones.

64
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A culture of improvement: Defining the role of scale and sustainability in building big projects

McKinsey

An interview with Jacqueline Hinman.

95
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Engineering the future of maritime trade

McKinsey

Lessons from the expansion of the Panama Canal.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.