Sat.Nov 19, 2016 - Fri.Nov 25, 2016

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Yes, Introverts Can Be Great Leaders

On The Job

While research shows that more extraverts reach the C-suite, there is growing evidence that introverts can make effective leaders. How introverts can gain the confidence they need to lead their teams effectively and benefit any organization. Techies are often used to laboring alone, and that suits them just fine. Their introverted personalities are geared toward communicating via email or texts and they don’t stress about presentations in front of big groups because they simply think they will n

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How tech-enabled consumers are reordering the healthcare landscape

McKinsey

Healthcare companies are developing new digital technologies to give consumers more control over the care they receive. That could upend the industry’s move toward greater consolidation and scale.

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The Line between Confidence and Hubris

Strategy+Business

You can identify early signals of pending failure, or sustained success, from a prospective CEO's behavior. Narcissism and dismissiveness are warning signs of hubris; humility and inquisitiveness are indicators of prospective success.

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Career Success A to Z: Coming Soon!

Eat Your Career

Today, I’m happy to announce a brand new blog series called, “Career Success: A to Z.”. This is a fun project I’ve been thinking about for a while. With the recent re-launch of Eat Your Career, I figured now was a good time to jump in. Here’s the idea: Each week, I’ll be posting an article that explores one key concept of career success. The catch? I’m going to cover the whole alphabet from A to Z.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Are You Ignoring a Toxic Worker?

On The Job

As we approach the holiday season, it's time to think about the Scrooge in your office. Not just the person who is stingy, but the one who is grumpy. Unkind. Unwilling to help others. Flouts rules and regulations. Toxic. Why do these people keep their jobs? One reason may be because bosses don't like to deal with them, so they ignore them. Instead, they focus on superstar workers, telling themselves that the toxic worker is balanced out by all the great employees.

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Five Overlooked Principles Shaping the Destiny of Your Business

Strategy+Business

Until you grasp Turing's theory of computability, the Coase theorem of transaction costs, Bell's law of computer classes, Baldwin and Clarke's concept of modularity, and Nakamoto's law of the distributed ledger, you're not prepared to lead a digital company. Although it's impossible to predict the full impact these principles will have, it's clear they will change the structure and source of profit in a variety of industries around the world.

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Thank You, Friend

Eat Your Career

Thanksgiving is one of my favorite holidays. Hey, what did you expect? I’m kind of obsessed with food. And trust me, my family knows how to do it right. It’s a day to celebrate the harvest, but also, to give thanks for all we have—and I really do have so much. This year, I’m most thankful for all of you. Over the past few weeks, I’ve re-launched Eat Your Career and the reception I’ve gotten is truly inspiring.

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7 Reasons to Be A Little More Grateful At Work (Reflections and an Exercise)

Let's Grow Leaders

With all the stress and pressure, sometimes it feels really hard to cultivate a feeling of gratitude at work. You might feel stuck. Or passed over. Or taken advantage of. Or just wanting someone to say “thank you” for all you’re doing–for goodness sakes. Or (it’s okay, let it out first). Life it tricky. Gratitude is never simple.

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How the convergence of automotive and tech will create a new ecosystem

McKinsey

As the high-tech and automotive worlds merge—with four disruptive technology trends driving change—a complex ecosystem is creating new rules for success.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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In the Age of Autonomous Cars, Can Your Organization Also Be Driverless?

Strategy+Business

Technologies often spawn metaphors, which change over time and shape how we think about work.

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Career Success A to Z: A is for Affirmation

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. …and we’re off! Career Success A to Z has officially begun! Today, we’re exploring Affirmations. Before I get into what they are and how to use them, let’s first discuss why they’re necessary for career success. The human mind is a tricky thing.

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7 Reasons to Be A Little More Grateful At Work (Reflections and an Exercise)

Let's Grow Leaders

With all the stress and pressure, sometimes it feels really hard to cultivate a feeling of gratitude at work. You might feel stuck. Or passed over. Or taken advantage of. Or just wanting someone to say “thank you” for all you’re doing–for goodness sakes. Or (it’s okay, let it out first). Life it tricky. Gratitude is never simple.

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Closing the digital gap in pharma

McKinsey

New research on the digital maturity of pharma, relative to other industries, reveals clear opportunities to improve performance by better connecting digitally with patients and physicians.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to Get Off the Hook

Strategy+Business

A Harvard Medical School psychologist explains how to manage your emotions and achieve your goals.

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How a culture survives when a start-up merges with an incumbent

McKinsey

A seven-year-old start-up melds cultures with a centenarian—and is able to make it work. LearnVest CEO Alexa Von Tobel explains her company’s culture journey.

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The most digital companies are leaving all the rest behind

McKinsey

Companies that use digital technologies to innovate and transform the way they operate, have increased their productivity and profit margins by two to three times over their competitors, write James Manyika, Gary Pinkus, and Sree Ramaswamy in Harvard Business Review.

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The role of the chief transformation officer

McKinsey

The individual charged with leading change must have multiple capabilities.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Look out below: Why returns are headed lower, and what to do about it

McKinsey

Investment professionals may have been spoiled by a long run of exceptional returns. We will find out soon.

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What digital finance means for emerging economies

McKinsey

In emerging economies, using a smart phone to provide access to financial services, could help boost the economy, write James Manyika, and Rodger Voorhies in Fortune.

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Sustaining the momentum of a transformation

McKinsey

Five elements can keep bad habits from reasserting themselves.

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Europe has digital potential but it must act to close the gap with the US

McKinsey

European public and private sectors have to do more to digitize their businesses in order to remain competitive with the US, write Jacques Bughin, Eric Hazan and Sree Ramaswamy, in Europe's World.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Africa still rising

McKinsey

Despite slowed growth and development, Africa's potential, especially in high growth countries, remains massive, write Donald P. Kaberuka and Acha Leke in Project Syndicate.

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Why China's cities will drive global growth

McKinsey

Urban Chinese population growth, as well as increases in urban incomes, and urban consumer spending is expected to drive growth, write Chang Ka Mun, and Jaana Remes, in Project Syndicate.

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The great income stagnation

McKinsey

In developed countries, income growth has slowed or fallen, with the potential outcome of younger generations being poorer than parents, write Laura Tyson, and Anu Madgavkar in Project Syndicate.

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To continue stoking the world economy, cities must adapt to changing demographics

McKinsey

The decline in population growth in cities is forcing them to adapt in order to maintain a healthy global economy, write Jaana Remes and Jonathan Woetzel in The Globe and Mail.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.