Let's Grow Leaders

JUNE 20, 2017

When you call customer service you want to know 2 things: (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT (Most Important Thing).

Management 255

Management Management Communication Performance 255

Career Advancement

JUNE 19, 2017

“Phrases like ‘overworked and underpaid’ perpetuate that feeling.” ~ Lena Bottos ~. Steven put in extra-long hours on the project at work. It was highly technical and exceptionally difficult. When he was done, his boss offered no praise and Steven found himself feeling totally underappreciated. He felt upset and bitter. How could they not appreciate all the work he was doing?

Solution 217

Solution Career Advancement Accomplishment Executive Coach 217

On The Job

JUNE 21, 2017

Imagine that you're standing in line at Starbucks, when you receive this text. "Hello! We just received your resume and wanted to chat initially via text. Can you tell us why you feel you're qualified for this position?" After a minute, you answer: "I know this is a joke. Who is this? And why are you harassing me you a**hole?" While you might think it's a friend playing a prank, the reality is that this can happen in today's job market where employers are looking for ways to speed up the hiring

Motivation 114

Motivation Management Management IT 114

McKinsey

JUNE 23, 2017

At Western Union, fueling growth starts with taking a hard look at how effective current marketing programs are. Chief Strategy, Product and Marketing Officer Libby Chambers explains how it’s done.

Strategy 111

Strategy 111

Advertisement

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

Professional development

Lateral Action

JUNE 19, 2017

This week’s guest on the 21st Century Creative Podcast is Laurie Millotte, designer and founder of Outshinery.com. On a round-the-world tip, Laurie spent time in Vietnam, Thailand, Japan, Hawaii, Mexico and other countries. And not only did she manage to keep running her existing design business from her laptop, she designed and created an entirely […].

Creativity 52

Creativity Management Management 52

On The Job

JUNE 19, 2017

Reliability. Everyone wants to work for someone who is reliable, and every boss wants an employee who is reliable. This isn't an earth-shattering revelation, yet it's one that can fall by the wayside as you become busier in your career and in your life. But a research project known as CEO Genome shows that reliability is critical if you want to be successful and rise in the ranks.

Consulting 106

Consulting IT Career Management 106

McKinsey

JUNE 20, 2017

Autonomous vehicles, electric powertrains, vehicle sharing, and other advances are transforming urban mobility. Planning ahead can help cities capture the benefits of the shift, from cleaner air to easier journeys.

111

111

Eat Your Career

JUNE 20, 2017

Back in 2010, I wrote an article called How to Be Proactive at Work: My 5 Step System. Much to my surprise, it immediately became the most popular post on my website and remains in that coveted position to this day. Every week, hundreds (and sometimes thousands) of people search “How to be proactive at work” and land on my article. Over the years, I’ve often marveled at this.

Strategy 51

Strategy Career IT 51

Strategy+Business

JUNE 21, 2017

With both cash and time in short supply at startups, skilled women seeking to restart their careers are a valuable talent pool.

Career 65

Career 65

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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

Education

McKinsey

JUNE 21, 2017

Canada, a global leader on gender equality, has seen progress stall over the past 20 years. Further tapping into women’s potential could reenergize Canada’s economy and its businesses.

IT 110

IT 110

McKinsey

JUNE 21, 2017

The traditional business of providing equity research to asset managers has been under pressure in recent years. Nonetheless, equity research still offers an attractive business opportunity for banks and broker-dealers that can adapt to deliver the types of research the buy side values and successfully transform their operating models.

Banking 106

Banking Management Management 106

McKinsey

JUNE 22, 2017

One element of a successful digital transformation is developing a new way of operating that relies on the right talent, prioritizing speed, and targeting milestones.

Milestones 105

Milestones Development 105

McKinsey

JUNE 22, 2017

The commercial aircraft manufacturer is charting a course to software and services, focusing on creating new data-driven models to complement its hardware platforms.

Manufacturing 102

Manufacturing IT 102

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

McKinsey

JUNE 21, 2017

Any organization can improve the speed and quality of its decisions by paying more attention to what it’s deciding.

IT 111

IT 111

McKinsey

JUNE 19, 2017

A Sanofi executive discusses his company’s leadership-development programs and approach to building employee capabilities amid rapid change.

Leadership Development 97

Leadership Development Management Management Leadership 97

McKinsey

JUNE 19, 2017

Digital customer care is still new territory for many companies. They can learn a lot from the natives.

109

109

McKinsey

JUNE 20, 2017

According to new survey results, exploring the more subjective side of investment decision making yields five elements that correlate closely with outperformance.

82

82

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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

Career

McKinsey

JUNE 20, 2017

The war for traditional technical talent is now less fierce, while intensifying for new skill types. We see three themes for HR of the future in oil and gas, with implications for HR strategy and operating model.

Strategy 75

Strategy 75

McKinsey

JUNE 23, 2017

New Zealand Super Fund CEO Adrian Orr discusses thematic investing, innovation, and why it pays to be true to foundational principles.

IT 84

IT 84

McKinsey

JUNE 19, 2017

In the downturn, efficiency became O&G’s priority. But as prices rise, cost discipline can be lost. Successful producers will bring the lessons of the downturn into the recovery.

65

65

McKinsey

JUNE 22, 2017

The ways we consume energy and produce commodities are changing. This transformation could benefit the global economy, but resource producers will have to adapt to stay competitive.

64

64

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

McKinsey

JUNE 23, 2017

Retail is facing massively declining margins and is struggling—and losing—against e-commerce. We highlight the case for change, and offer guidelines on getting next-generation, business-backed not-for-resale sourcing.

Retail 60

Retail 60

Strategy+Business

JUNE 21, 2017

With both cash and time in short supply at startups, skilled women seeking to restart their careers are a valuable talent pool.

Career 52

Career 52

Strategy+Business

JUNE 18, 2017

The simplest way to reduce customer churn is to commit to and deliver real value.

58

58

Strategy+Business

JUNE 21, 2017

A new study on gender and ethnic diversity in corporate governance sets off alarms.

Government 55

Government 55

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction