Sat.May 20, 2017 - Fri.May 26, 2017

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Winning Client’s Loyalty: The Power of Relationships (Jonathan Low)

Let's Grow Leaders

Winning Well Connection. We first met Jonathan when he was introduced as the President of the Global Speaker’s Federation. He struck us then as a statesman and diplomat. A few months later, I (David) enjoyed a wonderful dinner with Jonathan as he traveled through Denver, Colorado. After trusting me to order for the table, our conversation ranged from our professions to our favorite foods, to how we can help those in need.

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5 Ways to Nail a Surprise Phone Interview

On The Job

I think anyone can do well in a phone interview if they're prepared, but what happens when you get an ambush call? I know some recruiters like to do this -- call you during the dinner hour when the kids are screaming and the meatloaf in burning and the dog has just eaten a sofa cushion. You scream, a "dammit!" into the phone as you step in dog barf (the dog didn't like the cushion so much) and suddenly your career is teetering on the abyss.

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What it’s like to audition at Juilliard. When you’re 11.

Penelope Trunk

The first round of auditions for Juilliard’s pre-college program is by video. From December to March my son practiced for three hours a day to prepare. At the end of March we recorded him playing Cello Concerto in A minor by Saint-Saens, and we sent it off to Juilliard. The results of the first round came quickly. He made the cut. The art of practicing is finding a process for repetition without boredom.

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Product managers for the digital world

McKinsey

The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Being a Winning Well Manager and Working with Millenials (Michael Teoh)

Let's Grow Leaders

Winning Well Connection. Our journey of collaboration with Michael has been a remarkable example of the magic that can happen when you stay open to the possibilities and collaborate across generations and cultures. We first met Michael online when we had both launched our new books— and were excited to share insights and support on another. That conversation led to a serious of joint webinars talking about Winning Well with Millennials in the workplace.

More Trending

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Winning with Digital Confidence

Strategy+Business

Executives' confidence in their organization's ability to harness digital-driven change to unlock value -- what we call Digital IQ -- is at an all-time low. To build their digital competency, companies need a tech-fluent workforce, with a culture that encourages the kind of collaboration that supports the adoption of digital initiatives; a structure and systems that enable leaders to make discerning choices about where to invest in new technologies; and the ability to create the best possible ex

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Self-driving car technology: When will the robots hit the road?

McKinsey

As cars achieve initial self-driving thresholds, some supporters insist that fully autonomous cars are around the corner. But the technology tells a (somewhat) different story.

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How to Get Where You Want to Go (Jesse Lyn Stoner)

Let's Grow Leaders

Winning Well Connection. I was first introduced to Jesse very early on in my blogging journey, by Dan McCarthy , another well-established and highly respected leadership blogger. She graciously spent time with me to share her journey and insights about how to make the best impact. Since then, we’ve enjoyed collaborating and supporting one another’s work.

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Do You Really Need a Career Plan?

Eat Your Career

In a recent Eat Your Career community poll, there was a resounding request for more information on career planning. As always, your wish is my command! One of the first questions I always hear around the topic of creating a career plan is this: “Do I really need one?”. If you’ve been in the workforce for a while, it can be tempting to put this task on the back-burner.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Common Purpose: Realigning Business, Economies, and Society

Strategy+Business

The bitter state of politics in our time reflects a misalignment between economic and social progress. Although the world has seen tremendous leaps in innovation that are aimed at improving lives, too many people feel they have been left behind by a system unfairly stacked against them. So, how did we get here? How did globalization, technology, and "financialization" come together to create such progress and what needs to change to make these three critical forces work better?

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How the public sector can remain agile beyond times of crisis

McKinsey

Public-sector organizations have shown they can be nimble in a crisis. Focusing on agility could help them keep pace with changing needs during challenges—and beyond.

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Eat That Frog! (Brian Tracy)

Let's Grow Leaders

Winning Well Connection. We’ve been fans of Brian Tracy’s ideas on productivity and efficiency for a long time. So we were delighted to find that we were all keynoting at the HR Asia Summit in Singapore. We enjoyed chatting with Brian about his thoughts of getting results that last and building confidence. Thanks, Brian for your decades of thought leadership and inspiration.

Strategy 192
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Turning the linear circular: the future of the global economy

World Economic Forum

The circular economy, if used properly, could dramatically decrease waste.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Getting to the Critical Few Behaviors That Can Drive Cultural Change

Strategy+Business

Encouraging a small number of actions can help an organization achieve its strategic and operational objectives.

IT 68
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The value of robotic process automation

McKinsey

Leslie Willcocks, professor of technology, work, and globalization at the London School of Economics’ Department of Management, talks about robotic process automation—its impact on work, the strategic and financial benefits, and how to capture them.

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Let’s Talk about Change, Baby! How to Dream Big, Act Bold, and Get the Results You Want (Ilja Grzeskowitz)

Let's Grow Leaders

WINNING WELL CONNECTION. I (David) first met Ilja when we both happened to be visiting Manhattan. He had just released his latest book on change and I was sharing a leadership keynote with a business headquartered in Long Island. On a chilly spring evening, we shared drinks on a roof-top patio overlooking the Empire State building and talked about his favorite places in Germany, changes in the world economy, and leadership.

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The business logic in debiasing

McKinsey

Debiasing business decision making has drawn board-level attention, as companies doing it are achieving marked performance improvements.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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How good is your company’s internal customer experience?

McKinsey

To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry.

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A digital upgrade for Chinese manufacturing

McKinsey

Executives are enthusiastic about Industry 4.0 but less prepared than their international counterparts to make it happen. A clear road map is needed.

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When the customer experience starts at home

McKinsey

To serve end customers better, begin with your employees.

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Think omnichannel, not multichannel

McKinsey

Eric Gewirtzman, CEO of US-based P&C digital distribution platform provider BOLT, shares his views on the importance of awareness between channels, the future of agents and brokers, and the upside of failure.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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A generational change is upon us

McKinsey

Stefan Heck, CEO of Nauto, a US-based autonomous driving start-up, describes what he calls the “gut-wrenching” transitions all traditional insurance companies face, and the future of usage-based auto insurance.

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Quick wins for going digital

McKinsey

The CEO of PolicyGenius, shares her views on the digital opportunities for life insurers and explains why TurboTax, a 30-year-old piece of software used by Americans to file tax returns, could provide a template for buying insurance.

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What to do when a specialty-chemical business gets commoditized

McKinsey

Contrary to conventional wisdom, a commoditized chemical business can be as profitable as a specialty one. The key is to change to a different operating model.

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Building a new energy security architecture

McKinsey

The Honourable Prime Minister of India, while sharing his expectations from the hydrocarbon sector and the government’s endeavour to achieve energy security, laid out his vision for India’s energy future in the form of four pillars—access, efficiency, sustainability and security.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.