Sat.Oct 09, 2021 - Fri.Oct 15, 2021

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How to Lead When Your Team Lacks a Sense of Urgency

Let's Grow Leaders

People’s sense of urgency varies. Schedule the finish to get everyone on the same page. It’s a common leadership frustration that we’ve experienced and hear from leaders regularly: “My people lack a sense of urgency. I must follow up on everything or we miss deadlines. I’m tired of babysitting! How can I ensure things get done on time?” Paradoxically, leaders with a high internal sense of urgency can struggle with this the most.

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Do This One Thing to Be a Better Listener

On The Job

Are you a good listener? Most people believe they are good listeners, yet others often don't say the same about them. That can lead to a lot of misunderstandings, frustrations and hurt feelings. At work, it can harm your professional reputation or even lead to you missing out on some new opportunities because the boss doesn't believe you are a good listener.

IT 137
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An on-demand revolution in customer-experience operations?

McKinsey

Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.

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Gap Analysis: What It Is And How To Implement

Vantage Circle

As new trends and dynamics emerge, companies must adapt to these changing standards. But, to understand what you are missing out on, you must conduct a gap analysis as soon as possible. New developments are part of evolving work culture. However, what suits best for a smoother workflow needs to be acknowledged in time. But the major roadblock is that we have very little knowledge about the things we need to focus on.

IT 59
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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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How Can I Have More Fun at Work? Asking For a Friend Video- Dr. Bob Nelson

Let's Grow Leaders

Practical Ideas for Having More Fun at Work. In this week’s Asking For a Friend, I interview Dr. Bob Nelson. author of Work Made Fun Gets Done , and discuss how to have more fun at work! Dos and Dont’s For Fun at Work. Do… Be playful; choose to have fun. Be open & flexible. Experiment; try new things. Learn, refine & reapply.

IT 440

More Trending

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CBDC and stablecoins: Early coexistence on an uncertain road

McKinsey

With the rapid rise in circulation of stablecoins over the past couple of years, central banks have stepped up efforts to explore their own stable digital currencies.

Banking 139
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Why Do You Need A Buddy System At Work?

Vantage Circle

Starting a new job can be exciting but nerve-wracking at the same time: new colleagues, new culture, and a whole new level of responsibilities. New hires need a little extra help along the way to get settled in their new roles—something like a buddy system at work. The buddy system is a method of training that many people still use today. As a child, you were probably assigned a buddy or a student mentor at school.

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5 Tips for Transitioning to Remote Teams

CMOE

As a result of the COVID-19 pandemic, a lot of workplaces are looking at moving to a fully remote structure to increase productivity and promote a better work-life balance for their employees. Working remotely can be easier said than done, however; you need to ensure that you’re preparing your team to help them stay productive even when they’re away from the office.

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Making Mistakes at Work: What to Do if You’re in the Wrong

Wrike

All of us have felt the fear of admitting when we’ve made a mistake at work. We may be terrified to tell our manager, or nervous about the impact our mistake could have on the business. But mistakes are completely normal and should be viewed as an opportunity to grow. This article aims to provide a deeper insight into why this fear of making mistakes at work exists and how to overcome it.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Five technology building blocks to power customer-centric, data-driven growth

McKinsey

Personalization at scale can optimize every customer experience when executed well. What are the key success factors leading organizations focus on to deliver customer-centric growth?

Retail 130
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The Role Of Transparency In Improving Employee Engagement

Vantage Circle

Job openings are at an all-time high, and employees are quitting in record numbers. In a pandemic-influenced economy, it can be tough to keep engagement and productivity high. That's why transparency in the workplace is more important than ever. Right now, employees feel uncertain about their job security and their future. They're scared about the impacts of the pandemic, business closures, and economic factors.

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How Important Is Innovation In Business?

Big Rocks Engineering

What Is Innovation? An innovation is an idea that has been transformed into practical reality. It can be anything new – or different – that changes the game for YOUR company, filling an untapped customer need and building a new market. Innovation does not always imply the creation of something new: innovators frequently improve, change, […]. The post How Important Is Innovation In Business?

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Leadership Development Through Mentoring

CMOE

Part of becoming a great leader is being influential in the organization and creating an environment where others can maximize their efforts and reach their goals. Therefore, one powerful way to develop your leadership skills is to mentor team members and others. Mentoring provides individuals the opportunity to discover hidden talents, expand on current abilities, and identify knowledge and skill gaps they can work on to achieve their full potential.

Mentor 59
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Exploring cultivated meat

McKinsey

Only recently it was a futuristic dream—but today, cultivated meat is a product consumers are just beginning to taste. The next step is scaling a global industry.

IT 123
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35 Positive Feedback Examples For Employees

Vantage Circle

When delivered in a thoughtful and empathetic manner, employee feedback has the power to enhance the relationship between you and your people. But, given that you're searching for "positive feedback examples," I'm guessing you already are aware of that. In layman's terms, positive feedback is the process through which one person recognizes and appreciates another person's accomplishments.

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Next in loyalty: Eight levers to turn customers into fans

McKinsey

How do top-performing companies maximize the impact of their loyalty programs in the next normal? By focusing on customer behavior, segment by segment.

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Jumpstarting value creation with data and analytics in fashion and luxury

McKinsey

In a time of uncertainty, fashion and luxury companies are struggling to monetize their data. Leading firms are moving swiftly, gaining market share, and creating lasting value.

Retail 116
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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Merchant acquiring and the $100 billion opportunity in small business

McKinsey

What will it take to grow in the age of value-added services? Our work with payments practitioners suggests a few promising strategies for serving smaller companies.

Strategy 116
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Insurance: Transforming risk and compliance

McKinsey

As economies emerge from the pandemic and plan for the next decade of growth, insurance companies need to rethink the strategic function of risk.

Insurance 124
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Achieving win-win spin-offs

McKinsey

By acknowledging and addressing four factors relating to execution and operations, ParentCo can separate from SpinCo in a way that creates value for both.

Finance 116
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Cloud-migration opportunity: Business value grows, but missteps abound

McKinsey

Companies aim to embrace the cloud more fully, but many are already failing to reap the sizable rewards. Outperformers have shown what it takes to overcome the costly hurdles.

IT 111
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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Scaling AI like a tech native: The CEO’s role

McKinsey

Embedding AI across an enterprise to tap its full business value requires shifting from bespoke builds to an industrialized AI factory. MLOps can help, but the CEO must facilitate it.

IT 111
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Author Talks: Dorothy A. Brown on the whiteness of wealth

McKinsey

In her new book, the Emory University law professor explains why US tax policy disadvantages Black Americans—and how to make the system more equitable.

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Preparing global business services for the next normal

McKinsey

Shared-services and GBS organizations face twin needs: to accelerate digital capabilities and learn to work within a constantly evolving environment.

Strategy 115
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This time it’s personal: Shaping the ‘new possible’ through employee experience

McKinsey

In an era of workplace upheaval, companies that create tailored, authentic experiences strengthen employee purpose, ignite energy, and elevate organization-wide performance.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.