Let's Grow Leaders
OCTOBER 3, 2017
I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […].
On The Job
OCTOBER 2, 2017
The good news is that as the job market improves, more workers are able to leave jobs -- or bosses -- that make them miserable. The bad news is that some are taking jobs that are going to make them just as miserable in a very short amount of time. What happens is that many people believe that once they leave a jerk behind in their old workplace, things will be great.
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McKinsey
OCTOBER 2, 2017
Transforming companies to achieve organizational agility is in its early days but already yielding positive returns. While the paths can vary, survey findings suggest how to start.
Penelope Trunk
OCTOBER 5, 2017
So often in my life I have felt like I’m failing when I’ve actually been taking a break. After college I had various odd jobs and every night I read books. I read a book a night for a while. I used to ignore that part of my story — glossing over it and skipping from college graduation to professional beach volleyball. But the late-afternoon reading that slipped into late-night reading was my break.
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SchellingPoint
OCTOBER 2, 2017
Follow. ( 5 Followers ). X. Follow. E-mail : *. Follow. Unfollow. The post Replacing A to B with ABC for More Successful Initiatives appeared first on SchellingPoint Website.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
McKinsey
OCTOBER 5, 2017
We are creating an intelligence that is external to humans and housed in the virtual economy. This is bringing us into a new economic era—a distributive one—where different rules apply.
Strategy+Business
OCTOBER 1, 2017
Executives pay too much attention to something they can't directly control: their company's share price. But they do control the decisions -- the inputs to business performance -- that affect the intrinsic value of the company. Make the right decisions to increase intrinsic value and your share price will follow. You can do this by focusing your attention on three factors: investor expectations (embedded in your current share price), how value is created and consumed in your industry, and your o
Eat Your Career
OCTOBER 3, 2017
This is part two of a three-part series where I’m covering the following topics: Part 1: Getting Leadership Approval. Part 2: Retaining Information. Part 3: Leveraging Learning. In this article, we’re diving into the big question: How do you effectively capture—and more importantly, retain —learning in a professional development training program? For many professionals, training isn’t an everyday occurrence.
SchellingPoint
OCTOBER 2, 2017
The post Replacing A to B with ABC for More Successful Initiatives appeared first on SchellingPoint Website.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
McKinsey
OCTOBER 4, 2017
A decade into our research, we highlight key findings—and invite 16 global leaders to look at how to increase gender diversity in corporations and imagine the inclusive company of the future.
Strategy+Business
OCTOBER 3, 2017
Rotman School of Management professor Laura Doering talks to s+b about fostering economic development and entrepreneurship in emerging economies. Development policies may come together at a high level, she explains, but their success is dependent on the complex daily interactions among people --interactions that are vulnerable to bias and driven by basic needs.
McKinsey
OCTOBER 3, 2017
Over the next decade, learning to operate in a business world with disappearing borders will become a necessity for companies that want to be competitive.
McKinsey
OCTOBER 2, 2017
Companies may be able to get digital transformations off the ground by separating digital from conventional IT, but that approach is not sustainable. Here’s a better way.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
McKinsey
OCTOBER 2, 2017
As businesses face evolving challenges, four aspects of leadership will become dramatically more important: insight, integrity, courage, and agility.
McKinsey
OCTOBER 4, 2017
Millennials enjoy sports just as much as members of other generations. It’s the way they consume sports that matters.
McKinsey
OCTOBER 2, 2017
Africa remains a high-potential region, but growth is concentrated in a few markets and income segments. To win, companies need a tailored, data-driven approach.
McKinsey
OCTOBER 2, 2017
Europe, while making progress, is behind the US and China in capturing the opportunities of artificial intelligence and automation.
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McKinsey
OCTOBER 4, 2017
Immersive technologies, namely virtual and augmented reality, will fundamentally alter how we interact with content.
McKinsey
OCTOBER 6, 2017
What do successful implementers of change initiatives do differently from other companies? Our survey of more than 2,000 executives yields actionable answers.
McKinsey
OCTOBER 3, 2017
Digital technologies are creating value and rearranging roles in the travel industry. Here’s how industry leaders are profiting from the change.
McKinsey
OCTOBER 5, 2017
Difficult times for operators call for questioning old orthodoxies to win.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
McKinsey
OCTOBER 4, 2017
The elements of a good performance-management system are simple, but integrating them into a business’s fundamental operating system is more difficult than it seems.
McKinsey
OCTOBER 4, 2017
The self-driving taxi could ultimately take the global auto industry on a wild ride. Our use-case approach reveals why.
McKinsey
OCTOBER 4, 2017
Offshore platforms are, on average, running at only 77 percent of maximum production potential. Proper use of analytics can quickly improve on that.
McKinsey
OCTOBER 2, 2017
From driverless cars to robots on the factory floor, AI is transforming the automotive industry. Here are the steps smart companies are taking to seize the opportunities it offers.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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