Sat.Oct 07, 2017 - Fri.Oct 13, 2017

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10 Questions Managers Should Ask When Their Team Won’t Listen

Let's Grow Leaders

One of the most challenging management experiences you’ll encounter is when it feels like your team won’t listen. You share your vision of the future, what the team’s capable of achieving…and are met with shrugs and silent stares. You share a new […].

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Six Smart Strategies for Communicating with High-Level Executives

Career Advancement

“The art of communication is the language of leadership.” ~James Humes~. Mei had just scheduled a one-on-one meeting with an upper-level executive in her company. She didn’t get much face time with high-level executives, so when communicating with them, she knew she had to make it count. She understood that talking with senior executives was a great strategy for boosting her visibility at work.

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Why You Cannot Neglect Emotional Intelligence if You Want to Be Successful

On The Job

Anthony Mersino was 39-years-old and had already been a successful project manager for more than 17 years when a therapist asked him: “Do you have any idea how dangerous it is not to be in touch with your feelings?” That was 16 years ago, and Mersino recalls that at the time he couldn’t fathom why it was dangerous not to make a connection with his emotions – but he soon learned and now spends time advising other professionals to do the same.

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Women in the Workplace 2017

McKinsey

More companies are committing to gender equality. But progress will remain slow unless we confront blind spots on diversity—particularly regarding women of color, and employee perceptions of the status quo.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Five Ways Managers Screw Up MBWA

Let's Grow Leaders

No matter what level leader you are, if you want to really make an impact on your team, get out of your office. Walk around. Connect with the human beings you’re supporting, and their customers. Listen to them. Act on what you […].

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Vocal Habits That Like, Hurt, Like, Your Career

On The Job

Vocal fry. Upspeak. Like, you know, those things are so, like, annoying? In recent comments about whether or not "vocal fry" hurts women in the workplace, readers weighed in on the story and said that yes, it does drive them crazy. (If you don't know what "vocal fry" is, think of Kim Kardashian and the way she sort of growls and gasps out the end of her sentences.

Career 114
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Housing affordability: A supply-side tool kit for cities

McKinsey

Global housing stock has not expanded quickly enough to keep up with a surge in demand, but cities can focus on three supply-side solutions to make progress.

Solution 108
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5 Top Leadership Articles for the Week of October 9, 2017

Let's Grow Leaders

Each week I read leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. Click on the title of the article to read the full text. I have […].

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Why Larry Smarr Is Pioneering Collaborative Innovation

Strategy+Business

Physicist Larry Smarr has been among the most important synthesizers and conductors of innovation, discovery, and commercialization of new technologies -- including areas as disparate as the Web browser and personalized medicine. As director of Calit2, based at two University of California campuses in Southern California, Smarr oversees a sandbox in which researchers from different disciplines collaborate in such areas as renewable energy, medicine, and climate research.

Career 56
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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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How to Get More Out of Professional Development Training: [PART 3] Leveraging Learning

Eat Your Career

This is part three of a three-part series where I’m covering the following topics: Part 1: Getting Leadership Approval. Part 2: Retaining Information. Part 3: Leveraging Learning. In this article, I’ll share some strategies to help you use what you’ve learned in training. Previously, I shared the importance of creating an action plan—a document that outlines the specific, incremental steps you’re going to take to implement what you’ve learned in training.

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Shaping the future of work in Europe’s 9 digital front-runner countries

McKinsey

Our research shows significant value in embracing AI and automation for Sweden, but sees a requirement for new skill sets among employees and a policy response around education, training and the social contract.

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What enterprise-technology companies must know to drive digital-sales growth

McKinsey

B2B companies often achieve subpar results from digital-sales initiatives—and tech companies are not immune to this problem. How can they reverse the trend?

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Navigating the digital future: The disruption of capital projects

McKinsey

Digital technology is disrupting capital projects. Companies that want to emerge as leaders must transform their organizations now.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Setting an agenda for organic growth in the digital age

McKinsey

Business leaders can focus on three mind-sets to drive growth in their companies and sustain that growth for the long term.

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How to make sure your next product or service launch drives growth

McKinsey

Fifty percent of launches don’t hit their targets. Launch champions follow these four rules.

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Bridging infrastructure gaps: Has the world made progress?

McKinsey

Despite increased spending and pockets of progress, infrastructure investment gaps remain.

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Unlocking the next horizon of growth in the life insurance industry

McKinsey

The industry’s growth has been flagging—but better serving mass-market and middle-market consumers could add $10 billion in annual premiums.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Creating meaningful work and driving business success amid technological disruption

McKinsey

What sort of workplace should we expect in future? And how can we shape it to produce more satisfying jobs and more healthy and successful companies?

IT 58
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2017 exchange market: Pricing trends

McKinsey

Analysis of exchange premiums indicates that overall prices will continue to increase in 2017. Despite this, some consumers will see their premiums decline given the effect of government subsidies.

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How the semiconductor industry is taking charge of its transformation

McKinsey

Three snapshots demonstrate areas of change and opportunity.

IT 83
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How mobility players can compete as the automotive revolution accelerates

McKinsey

What is required to navigate the emerging personal-mobility landscape in an uncertain future?

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Against the odds: How payors can succeed under persistent uncertainty

McKinsey

The US health insurance industry continues to be defined by uncertainty. The 25 articles in this compendium can help health insurers navigate the changes ahead.

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Extended lean toolkit for total productivity

McKinsey

Technology is on manufacturers’ side, but their next challenge is to create tools, infrastructure, and processes that turn rich data into real performance improvement.

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Deployment models: How mature are your operational practices?

McKinsey

Before setting out toward operational excellence, companies must see where they stand. A good maturity assessment provides more than a set of coordinates: it also maps out the first steps.

IT 42
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Optimizing production in the age of the machine

McKinsey

As machines play an ever more important role in production, companies need smarter and more holistic ways to optimize performance.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.