Sat.Mar 11, 2017 - Fri.Mar 17, 2017

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The Worst Mistake You Can Make With a Bad Hire

Let's Grow Leaders

“When did you know he was a bad hire?” “Pretty much from day 1.” “And when did you first have a frank conversation about your concerns?” “Err… yesterday.” “And now you want to terminate them?” “Yeah, I mean it’s been a problem for a really long time. He’s got to go!” I can’t tell you how many times I’ve seen this seen this scene play out–both in my HR exec days, and now in the frustrations

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5 Ways to Enhance Your Professional Online Image

On The Job

Fifty-two percent of 52% of recruiters say they always search for social media posts during hiring, and what they’re seeing often isn’t flattering to job candidates: alcohol or drug use; a profile that links to an escort service and revelations about activities in a demonic cult. Still, it can be difficult to figure out exactly what you need to post to boost your professional image online, to make yourself seem more relatable and capable.

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Meet your new MOM (Marketing Operating Model)

McKinsey

To drive revenue growth in the digital age, new data shows that marketing leaders are upgrading data-collection technology, collaborating closely with IT, and focusing on test-and-learn agility.

IT 108
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Management Lessons from One Hospital's Dramatic Turnaround

Strategy+Business

Over the past 10 years, Bob Grossman, dean and CEO of NYU Langone Medical Center, has led the institution, which comprises both NYU School of Medicine and NYU hospitals, to an impressive comeback. The dramatic turnaround engineered by Grossman -- from $120 million in annual losses to consistent profits -- offers important lessons for any manager seeking to overcome chronic underperformance, and lessons are also to be found in the rapid growth in its physician network, a top 10 ranking from U.S.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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Frontline Festival: Leaders Share Team Building Ideas

Let's Grow Leaders

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about team time. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival follows up on this month’s with a theme all about growth and change. The question for the month is: What is an area of growth you are focusing on, either professionally or personally?

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Intelligent process automation: The engine at the core of the next-generation operating model

McKinsey

Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences.

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Career Success A to Z: O is for Opportunize

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. Alright, let’s address the elephant in the room first: opportunize is not, technically, a word. I know that. But I’m going for something here, so stay with me. I could have used the noun “opportunity” for this week’s topic. But I wanted to turn it into a verb, because really, that’s what it should be.

Career 45
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How to Accelerate Learning on Your Team

Strategy+Business

The key to designing better, faster feedback systems.

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Putting customer experience at the heart of next-generation operating models

McKinsey

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Using data to improve customer experience in passport services

McKinsey

The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience.

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Capturing value from your customer data

McKinsey

Companies can put their information to work by teasing out novel patterns, driving productivity, and creating new solutions.

Solution 105
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Chemicals 2025: Will the industry be dancing to a very different tune?

McKinsey

Chemical companies have been riding high, but the trends that have underpinned that performance are shifting. Companies should reflect carefully on their strengths as they move into this new territory.

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New priorities for the European Union at 60

McKinsey

As the EU faces an inflection point, its response to three global forces will shape the path forward.

IT 102
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Innovating the customer experience in national parks

McKinsey

Rick DeLappe, the project manager for Recreation.gov, discusses redesigning the user experience and the Recreation Information Database.

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McKinsey Quarterly 2017 Number 1: Overview and full issue

McKinsey

This issue of the Quarterly, available here as a PDF download, lays out why companies should seize new opportunities in light of digitization, discusses fresh research on consumer decision journeys, and examines firms making strides on board-level gender diversity.

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What’s ahead for industrials?

McKinsey

To stay competitive, companies need to sustain momentum while developing new capabilities, offerings, and operating models.

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The oil & gas supply chain returns to growth after more than two years

McKinsey

OFSE quarterly revenue edged up for the first time since Q3 2014, helped by an oil price–driven recovery in capex. But most activity is in the US onshore, with sectors elsewhere still facing slim pickings.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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It's Time to Change Your Strategy on Hiring Women

Strategy+Business

Recruiting experienced female talent can feel like a frustrating game of hide-and-seek.

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Where Are All the Women?

Strategy+Business

Hiring experienced women can feel like a frustrating game of hide-and-seek. Here's how to change your strategy.

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Trucking and the Gig Economy's Downside

Strategy+Business

A vast shortage of truckers reveals what's wrong with relying on independent contractors.

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The Downside of the Gig Economy

Strategy+Business

A vast shortage of truckers reveals what's wrong with relying on independent contractors.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Digital revolution: What it means for Indonesian business

McKinsey

The hardest part of a digital transformation is building the right institutional culture.

IT 42
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The Perils and Promise of Working at Home

Strategy+Business

The lessons behind that viral BBC interview.

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