Sat.May 21, 2016 - Fri.May 27, 2016

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Don’t Let This Relationship Undermine Your Success

Let's Grow Leaders

“The opposite of love is not hate– it’s indifference.” – Steven Pressfield. Megan approached me as soon as I left the stage. “Karin, I’m so with you on this not losing your soul thing… I resonated with everything you said… but for me it was the reverse. I wasn’t losing my soul at work, I was finding it.

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Why You Need an Advocate at Work

Career Advancement

“I learned a long time ago that the wisest thing I can do is be on my own side, be an advocate for myself and others like me.” ~ Maya Angelou. Melanie is in a total funk. She’s been supervisor in her high tech company for almost three years now. When she first came on board, she was considered somewhat of a superstar, a high potential, high achieving future leader.

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How to Lead Digital Transformation Successfully

On The Job

These days, it’s not a question of if – but when – your organization will digitally transform itself. The real unknown may be how it will take place. If the transformation is done poorly, then a company’s very survival might be at risk. But if it’s done right, then the organization may evolve into an enterprise that is more agile, more competitive and more innovative.

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Solving public problems through behavioral science

McKinsey

Governments in the Gulf Cooperation Council can influence individuals and groups to address persistent issues including youth unemployment, chronic health problems, and unsustainable water use.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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How to know when you should apologize

Penelope Trunk

I saw a graph about when anyone is most likely to have a birthday. My mom and ex-husband and now-husband all have a birthday in the first week of April. This is statistically unlikely and it makes me think there is something I should know about astrology. But I have cognitive dissonance to becoming an expert in astrology because I think you’ll think I’m crazy and then I won’t be able to blog about it, and there is no point in being an expert in something I can’t blog abou

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Why Your Charts Suck -- and How to Make Them Much Better

On The Job

In today’s world, we often make decisions based on data, whether it’s how much to exercise or what product to buy. But what you may not realize is how many decisions are made based on the charts used to visualize that data — and unfortunately some of those charts aren’t very good. The result is that bad charts can lead to bad decisions as information isn’t conveyed correctly or leads to erroneous conclusions, says Scott Berinato, author of “ Good Charts. ” “Or, bad charts can lead to no decision

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How social tools can reshape the organization

McKinsey

Not all social technologies bring equal benefits. In a new survey, respondents say the most valuable tools make it easier for employees to collaborate—and could even transform the way organizations work.

IT 75
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Healthy ways to deal with incessant worry

Penelope Trunk

I arrive in San Francisco and it takes me fifteen minutes in Melissa’s apartment for her to start crying about that she is not married. “I don’t want to have kids alone. I’m not doing that,” she says. Not really fifteen minutes, but it feels like that. And I’m going to write about her new boyfriend in this post, who is not totally new because he is the same boyfriend from the last post about her new boyfriend , and he will say “It was more like five hour

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Cracking the Search Engine Code

Strategy+Business

E-tailers create sponsored ads in a bid to attract online consumers, but lower-cost improvements to search placement can be more profitable.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Why customer analytics matter

McKinsey

Although survey respondents say the value of customer analytics is declining, our findings show these analytics clearly drive value. Focusing on three factors can help companies reap the benefits.

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Geostrategic risks on the rise

McKinsey

In a new survey on globalization, the share of executives identifying geopolitical instability as a very important business trend has doubled in two years.

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The new world of sales growth

McKinsey

New insights from Sales Growth, 2nd edition, reveal how top-performing sales organizations harness digital to drive growth, meet the new challenges of managing talent, and evolve with the future of sales.

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The sales secrets of high-growth companies

McKinsey

The authors of Sales Growth reveal five actions that distinguish sales organizations at fast-growing companies.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How the UAE government modernized citizen services

McKinsey

The United Arab Emirates has worked to improve satisfaction with public services by pursuing digitization.

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Strategic insight through stress-testing: How to connect the 'engine room' to the boardroom

McKinsey

This report offers an overview of stress testing as a management and regulatory tool in banking. The report suggests ways that banks can use stress tests and their component parts to connect strategic thinking at Baord and senior management level to meaningful actions across their organizations. It offers a five-step program for achieving greater positive impact from stress testing, including modeling P&L and liquidity impacts and using scenarios more effectively.

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Incorporating risk and flexibility in manufacturing footprint decisions

McKinsey

This working paper illustrates some of the pitfalls companies have encountered in optimizing manufacturing footprint, and it outlines a more holistic approach that includes systematically identifying key uncertainties and flexibility factors and quantifying their impact.

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Day of reckoning for European retail banking

McKinsey

This report captures months of work assessing the impact of regulatory changes, their likely effects on bank ROEs and what banks can do to try to protect their franchises most effectively. It is obvious relevance to European banking clients, but less obviously should be of great interest to non-European institutions eyeing possible strategic moves into weakened markets.

Banking 40
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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Enterprise risk management: What's different in the corporate world and why

McKinsey

This report captures many years of experience in both the corporate and FIG worlds, explaining what each might learn from the other and where there might be pitfalls if techniques and approaches to ERM are imported unthinkingly across sectors.

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Capital management: Banking's new imperative

McKinsey

The report is the latest version of our annual survey on capital management practices at leading banks and highlights some of the tensions between regulatory capital and economic capital approaches. It is of enormous relevance to all of our banking risk clients, featuring insights it gives into the uses of RWA optimization programs and the impacts of Basel II.5 and III.

Banking 40
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Probabilistic modeling as an exploratory decision-making tool

McKinsey

This working paper highlights how probabilistic modeling can fail when used in the wrong way. It explains two different relevant definitions of the term probability, discusses some fundamental problems in dealing with uncertainty, and gives concrete examples how probabilistic modeling can be used well.

IT 40
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Turning risk management into a true competitive advantage: Lessons from the recent crisis

McKinsey

While there are important lessons to be learned from the recent turmoil in credit and liquidity, the core message of this paper is that banks also have an opportunity to turn good risk management into a true competitive advantage.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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Driving value from postcrisis operational risk management

McKinsey

Banks and other financial institutions can generate important improvements in their operating model if they focus more on areas that have previously been viewed as relatively basic. Operational Risk is often at the heart of major events that can lead to significant loss of value. The authors argue that there are some common challenges facing banks wanting a more effective operational risk management approach, and then explain how these can be approached.

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Compliance and control 2.0: Unlocking potential through compliance and quality-control activities

McKinsey

This report is a comprehensive look at how banks can turn a necessary set of regulatory tasks into a meaningful strategic advantages. It makes the convincing case that banks need a broader approach to compliance, expanding its definition and impact throughout their organizations. The report is of direct relevance to all of our banking clients, but its central message is also relevant for any risk and compliance function.

Banking 40
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Mastering ICAAP: Achieving excellence in the new world of scarce capital

McKinsey

In the wake of the financial crisis, regulators have put most of their energies into Pillar 1 reform. Now they are turning to Pillar 2 and the Internal Capital Adequacy Assessment Process (ICAAP) to rein in other risks and to accelerate the work on Pillar 1. Banks must rapidly develop a playbook of ICAAP strategy if they are to get out in front of this new regulatory trend.

Banking 40
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Between deluge and drought: The divided future of European bank-funding markets

McKinsey

Despite some apparent short-term relief, culminating in the repayment by banks of some of the funds advanced to them by the European Central Bank (ECB), the long-term picture remains both complex and uncertain.

Banking 40
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.