Let's Grow Leaders

APRIL 11, 2017

When I look back on my career at Verizon at the times my teams truly knocked it out the park–the times we increased results exponentially and led the Nation in results or had a major turnaround pulling a team out of the abyss, there is one common characteristic. We had the team laser-focused on the one or two critical behaviors that mattered most at the frontline– and they were doing them consistently.

Accomplishment 328

Accomplishment Accounting Creativity Career 328

On The Job

APRIL 12, 2017

There's lots of talk these days about the need for companies and their employees to be more "agile," to learn to adapt quickly to changing market conditions and customer demands. The problem, however, may be that it's the managers who are the ones who are the real sticks in the mud. For example, there was a story in the Wall Street Journal about how some bosses hoard talent, refusing to let workers move on.

Career Development 114

Career Development Management Management Development 114

McKinsey

APRIL 11, 2017

Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. Resist seven common missteps.

110

110

Strategy+Business

APRIL 9, 2017

Who are the most capable leaders, and what do they do to excel at both strategy and execution? See also "Wanted: Ambidextrous Leaders.

Leadership 77

Leadership Strategy 77

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HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

Professional development

Eat Your Career

APRIL 11, 2017

This article is part of a series. Learn more about it and access links to other articles in the series here. There’s no doubt that motivation is essential for career success. After all, it’s a long and arduous journey. It’s easy to get distracted along the way, to lose sight of the goal and fall into a rut. As a good friend of mine says, “There’s a difference between a rut and a groove.”.

Motivation 40

Motivation Career Mining Professional development 40

McKinsey

APRIL 10, 2017

Companies that adopt bold offensive strategies in the face of industry digitization will come out the winners, write Jacques Bughin and Nicolas van Zeebroeck in MIT Sloan Management Review.

Strategy 96

Strategy Management Management 96

Strategy+Business

APRIL 9, 2017

Leaders who fully understand strategy and execution are rare. Those who can make it work are even rarer. We're looking for examples. See also "The Leadership Survey.

Strategy 56

Strategy Leadership IT 56

McKinsey

APRIL 13, 2017

Customer choice has never been greater, so terrific design is essential for outstanding products and services—and to build lasting customer relationships.

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102

McKinsey

APRIL 10, 2017

We assessed the early moves of CEOs with outstanding track records; some valuable lessons for leadership transitions emerged.

Leadership 111

Leadership 111

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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

Education

McKinsey

APRIL 13, 2017

Banks have addressed the technical requirements of the new rules, but what about their significant strategic implications? Here’s how to prepare.

Banking 99

Banking 99

McKinsey

APRIL 11, 2017

By establishing analytics as a true business discipline, banks can grasp the enormous potential.

Banking 109

Banking 109

McKinsey

APRIL 10, 2017

A focus on five high-level capabilities may help IT organizations reduce costs, improve productivity, and successfully pursue digital innovation.

IT 89

IT 89

McKinsey

APRIL 13, 2017

New CEOs typically raise the tempo of transactions at first, then the pace slows down. Is that costly?

Strategy 82

Strategy 82

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Solution

McKinsey

APRIL 10, 2017

Cross-border migrants, more than 90 percent of whom have moved for economic reasons, comprise just 3.4 percent of the world’s population, but contribute nearly 10 percent of global GDP, write Ian Goldin and James Jonathan Woetzel in Project Syndicate.

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57

McKinsey

APRIL 11, 2017

A new report finds that European banks will need more capital under the so-called Basel IV reforms. While rule making continues, banks can take no-regret measures now.

Banking 57

Banking 57

McKinsey

APRIL 13, 2017

To secure products across the supply chain, the automotive sector must develop new ways to collaborate.

Development 70

Development 70

McKinsey

APRIL 13, 2017

Emerging digital and advanced analytics tools promise new levels of procurement performance. To deliver that promise, CPOs must discover which of them are best suited to the needs of their company.

Performance 51

Performance 51

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At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

Career

McKinsey

APRIL 12, 2017

The key is to ask, and answer, the right questions.

Banking 77

Banking 77

McKinsey

APRIL 14, 2017

Ten myths and realities illustrate the power and practicalities of zero-based budgeting for the consumer-packaged-goods industry.

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51

McKinsey

APRIL 11, 2017

Insurance incumbents and innovative start-ups around the globe have recently begun launching new assistance & service offerings—in increasing numbers and in a wide range of configurations. Yet, while the launches of these offerings may well be considered as first ambitious attempts of insurers to respond to a number of today’s challenges to their classic business model, there are still many more and further-reaching opportunities that have yet to be tapped.

Insurance 40

Insurance 40

McKinsey

APRIL 12, 2017

Financing costs are higher, but the results are worth it.

Finance 70

Finance IT 70

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

Certification

McKinsey

APRIL 11, 2017

Engaging at three levels can help to accelerate growth in Asia.

67

67

Strategy+Business

APRIL 10, 2017

These high-level internships can help organizations tap into an overlooked talent pool, but they aren't a cure-all.

53

53

Strategy+Business

APRIL 11, 2017

The next generation of management needs to build its strategic acumen through real-world practice.

Strategy 56

Strategy Management Management IT 56

McKinsey

APRIL 10, 2017

Singapore shows how an effective housing program can promote social and political stability.

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47

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Construction