Sat.May 06, 2017 - Fri.May 12, 2017

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6 Ways To Transform a Divisive Culture into a Winning Well Culture: (Chery Gegelman)

Let's Grow Leaders

Winning Well Connection. I really got to know Chery on our collaboration around the Energized Leadership book project. I admired her commitment and energy that led her to meet with us at 4 am to align with our time zone. She’s an adventurer with a kind and generous spirit. We truly enjoyed her amazing review of the story behind the story of Winning Well. .

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How to Boost Your Creativity

On The Job

Getting a team to boost their creativity can begin with something as simple as asking them to look differently at their socks. It begins with asking each team member to take the most boring socks they own, then write “creative” or “fun” on each one. This is what Scott Berkun refers to as “creative defiance,” or making something interesting out of something boring.

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What’s new with the Internet of Things?

McKinsey

Adoption of the Internet of Things is proceeding more slowly than expected, but semiconductor companies can help accelerate growth through new technologies and business models.

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Get outside input to identify your patterns

Penelope Trunk

The only way I can write this is to tell myself I won’t publish it. I don’t even know how to write it. I know it’s convoluted because the only person who could understand it on the first try is the criminal lawyer. When I moved to Pennsylvania with the kids last November the Farmer gave me a bill for $35K. I told him, “Fine.

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HIA Technologies Turns a New Chapter in Professional Development and Training

HIA Technologies announces the launch of Qvio™️ - transforming video engagement with two-way interactivity. With Qvio viewers can ask questions and get instant answers from the content owner's Author-Controlled AI™️.

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How to Be the Best Leader You Can Be (May Busch)

Let's Grow Leaders

Winning Well Connection Reflection. May comes to us from London. We first got to know May when she invited us to share our Winning Well message in her Career Mastery Challenge. We’ve enjoyed getting to know her and the important work she is doing in the world. These days, being a leader is about your behavior, not your title. So, every day you and I have a golden opportunity to be the leader we want to be – that best version of ourselves.

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A case study in combating bias

McKinsey

Following several disappointing investments, the German electric utility RWE overhauled its decision-making processes. Learn how from the CFO who spearheaded the effort.

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A Strategist's Guide to Artificial Intelligence

Strategy+Business

Artificial intelligence is creating new approaches to business models, operations, and the deployment of people that look likely to fundamentally affect a wide range of sectors. After all, if AI can transform an earthbound industry like agriculture through better understanding of soil and climate factors, what can't it touch? And how long will it be before your company is affected?

IT 67
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Connection: We Feel Good When We Feel Connected (Shelley Row)

Let's Grow Leaders

Winning Well Connection. Shelley and I got to know one another through our Mastermind group at the National Speakers Association. I admire her strategic mind and warm heart along with her amazing resiliency and poise through the most challenging circumstances. Feeling Good By Staying Connected. Is there someone you work with who could use a little motivation?

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Career Success A to Z: W is for Willingness

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. This series has been a long labor of love…and we’re almost to the finish line! Our topic this week is willingness, which the dictionary defines it as, “the quality or state of being prepared to do something.”. If you want to achieve career success, you have to be willing to do the work.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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Making sense of Internet of Things platforms

McKinsey

The IoT platform space is important, but crowded and confusing. How do you go about finding one that is right for your business?

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How to Make Entertainment and Media Businesses "Fan"-tastic

Strategy+Business

Entertainment and media (E&M) offerings today simply cannot thrive without the economic, social, and emotional power of their fans. Premium content is expensive, and getting more so. Distribution is a brutal battle for shelf space. The steady march of digital technology has ushered in a direct-to-consumer environment. There is simply too much competition for users to allow E&M businesses to survive on experiences that disproportionately cater to casual "eyeballs" or infrequent users.

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The Importance of Relationship-Building in Today’s Leadership (Tanveer Naseer)

Let's Grow Leaders

Winning Well Connection. We’ve gotten to know Tanveer through his fantastic leadership writing and thought leadership over the years. He’s been a regular contributor to the Let’s Grow Leaders Frontline Festival the last few years and a kindred spirit on blending the bottom line with the human spirit. Relationships For Complex Times.

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The Danger of Over-Confidence (Jeremy Kingsley)

Let's Grow Leaders

Winning Well Connection. Jeremy is one of those kindred spirits who just picks up the phone every now and then and says, “How’s it going? and How can I help?” He’s a great role model of confident humility and understands that the real competition is mediocrity–the more we help one another’s businesses to grow, the more collective impact we can have in the world.

IT 204
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Building a long-term customer-experience vision at the Social Security Administration

McKinsey

Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating customer-centric thinking in a high-level strategy.

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A roadmap for a digital transformation

McKinsey

No insurance company has yet completed a digital transformation—one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take.

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Insurtech—the threat that inspires

McKinsey

Incumbents need to keep their eyes out for new entrants that use technology to create a strategic advantage. The size of their share in the next generation of the insurance industry is at stake.

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Improving public safety through customer experience at the National Weather Service

McKinsey

Laura Furgione, the NWS’s former deputy director, discusses where the customer fits in with the agency’s mission of protecting lives and property.

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eWOW 2023 Virtual Summit #OwnYourGrowth

At eWOW, we are all about holistic growth – personal and professional. Growth that goes beyond a job title and paycheck. This year, eWOW 2023 virtual summit focuses on owning your growth – an action plan that will help you chart your path to success that is unique to you.

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Digitizing customer journeys and processes: Stories from the front lines

McKinsey

These company examples highlight what some leaders are doing to build new customer experiences.

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The six types of successful acquisitions

McKinsey

Companies advance myriad strategies for creating value with acquisitions—but only a handful are likely to do so.

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Winning in Nigeria: Pharma’s next frontier

McKinsey

Amid the country’s downturn, should companies still be looking here for growth? Yes—and we can learn five lessons from players getting it right today.

IT 80
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A strategy for a digital age

McKinsey

Few insurers have defined a comprehensive digital strategy fit to withstand attackers at the gate. The starting point is to understand the sources of disruption.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.

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The promise of blockchain

McKinsey

Blockchain has huge potential to enhance insurers’ business model, but is also being used by digital start-ups to attack it. Hence the imperative for incumbents to start exploring this nascent technology.

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Ports and shipping: The need for solutions that cross lines

McKinsey

Despite—or because of—low rates, service is bad and shippers are angry. The port-and-shipping sector must and can improve, not only for shippers, but also for the lines and ports themselves.

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Globalization’s ongoing challenge

McKinsey

Are politics and aid—in lieu of free trade—to blame for the issues facing globalization today?

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Emerging markets encouraged to defend globalization

McKinsey

While many of the world’s major economies are today turning inward, the future of globalization depends on whether emerging markets, like China, can lead it onto a more inclusive path, writes Jonathan Woetzel in China Daily.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.