Let's Grow Leaders
SEPTEMBER 4, 2012
“What the world needs now is more geniuses with humility, there are so few of us left.” -Oscar Levant We want to follow people with confidence, charisma and a strong sense of direction. Confidence inspires, attracts, excites and ignites. We think, “they sure do seem to know what they’re doing…” And yet, I have observed [.
On The Job
AUGUST 31, 2012
Five years ago you may have laughed if someone told you that you would not only take on twice your current workload, but be happy about it – and be willing to take a pay cut. Or, you may have thought someone was pulling your leg to tell you that your Ivy League education would net you a 20-hour-a-week temp job with no benefits and have you living at home with your parents.
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Penelope Trunk
DECEMBER 31, 2012
I am shocked to hear that 60% of people don’t know what’s holding them back from reaching their goals. So I decide that I will address the topic: The way you figure out what you should be doing next is that you try stuff. You make bad choices, you try again. This is really standard advice for recent grads. But then, somewhere around age thirty, people start thinking they are above this advice.
Eat Your Career
DECEMBER 4, 2012
It’s a common complaint: I’ve got too much work and not enough time to do it all. Considering the alternative (no work at all!), you’re in a decent position. That doesn’t make it any easier to handle though. So let’s talk about ways to manage this overwhelming workload without losing your cool. Note: All of these topics are explored in much greater depth in my Get Productive Now!
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Strategy+Business
NOVEMBER 27, 2012
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Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
NOVEMBER 3, 2012
What children’s books are the most helpful in teaching leadership to kids? I posed this question in my online leadership communities, as well as to parents, and a children’s librarian. The suggestions came pouring in. So many of us have fond memories of reading as a child and of reading with our own children. [.] The post Children’s Books on Leadership– Questions to Inspire Young Thinking appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 11, 2012
Whenever I take over a channel or team, one of the first questions I ask is “what is the vision?” Most of the time, this is tough to answer. There is usually strong alignment and attachment to the greater organization’s vision and values, which is vital. However, what I find frequently missing is a sense [.] The post How To Build a Strong Team Vision appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 13, 2012
If you are just tuning in this week, we are in the midst of a series on Building Results That Last Beyond Your Tenure. An important component to achieve your vision and accomplish your goals, is identifying the right behaviors at every level. Just as with creating the vision, you have choices. You can identify the [.] The post Building Behaviors that Inspire Sustained Results appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 24, 2012
One of my favorite leadership classics is Jesus CEO by Laurie Beth Jones. It’s an intriguing read on servant leadership. And so, as a Christmas Eve offering, I share some thoughts on Jesus as leader. Laurie Beth reminds us that in addition to everything else, Jesus inspired sustained results through very human leadership techniques. 1. [.] The post Jesus on Leadership: Leading By Example appeared first on Let's Grow Leaders.
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Let's Grow Leaders
NOVEMBER 16, 2012
Thanks for joining in for our continued Saturday series on developing leadership in kids. Today’s post builds on the exploration of Children’s Books on Leadership. On Monday, we return to our normal leadership fare. A guest post from Sandhya Varadharajan, Age 13, Chennai, India I connected with Sandhya through social media from our shared connections [.
Let's Grow Leaders
SEPTEMBER 8, 2012
“Words are the most powerful drug used by mankind.” -Rudyard Kipling Twice this year someone has told me “I am proud of you.” Both times, I was surprised to find myself really choked up. My reaction was so strong that I got to thinking about why. I wanted to understand what it was about THIS [.] The post Recognition Power Words: The Phrases that Mean the Most appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 12, 2012
Joe (not his real name) began the team meeting by covering the team’s scorecard and Key Performance Indicators (KPIs). ”Great work on your sales KPIs, we’re in the top-tier across the board. We are so close to beating Sharon’s district. If everyone just sold one more today, I think we can do it! Also, we [.] The post The Problem with Key Performance Indicators (KPIs) appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 15, 2012
Today I present our final post in this year’s Leadership Padawan Saturday series, Growing Leadership in Kids. On Monday, I return to our normal leadership fare. Today I offer a guest post from Eric Dingler, a great example of a Thermostat leader. Eric has been the Director and lead communicator for an expanding Christian summer [.] The post Thermostat or Thermometer?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
OCTOBER 11, 2012
For a variety of reasons, many manager/employee relationships stay formal, cordial, and don’t realize their full potential. The conversation stays focused on the work at hand, and hopefully there is some discussion of strengths and development needs, along with a plan to improve on them. There is often real reluctance to go deeper. Why? Choices, [.
Let's Grow Leaders
NOVEMBER 24, 2012
How do we make the invisible, visible for our children? The next in our Saturday Series in developing leadership in kids. On Monday we return to our regular leadership fare. A Guest Post from Sonia Di Maulo, Canada Vision is the art of seeing what is invisible to others. ? Jonathan Swift Samuel picks up [.] The post Making the Invisible, Visible For Our Children appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 2, 2012
Questions are powerful. They can motivate, and inspire deeper thinking. Great questions empower. Questions can also intimidate, frustrate and shut down people down. The most dangerous are those where the leader already ”knows” the answer… and is looking to see if the person will “get it right.” Closed ended questions can have a similar impact, [.
Let's Grow Leaders
OCTOBER 22, 2012
They say “feedback is a gift,” but much of the time it does not feel that way. So, what was different this time? It was a cool, crisp night. The warmth of the make-shift spotlight was both frightening and friendly as I stood ready to give my final speech at the SCORRE conference. Frightening because [.] The post The 3 Gifts: Grateful for Growing appeared first on Let's Grow Leaders.
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Let's Grow Leaders
DECEMBER 8, 2012
If you are new to Let’s Grow Leaders, on Saturdays I have been doing a connected series on Developing Leadership in Kids. On Monday, I continue with grown-up leadership fare. Today’s post is multi-generational in nature and should be of interest to leaders of all ages. “Social media is about building a platform for leaders [.] The post Connected, Creative, and Courageous: How Kids are Changing the World appeared first on Let's Grow Leaders.
Let's Grow Leaders
OCTOBER 9, 2012
Developing real trust takes time. The people we lead come to us with history, memories, and experiences–they recall times of trust inspired and trust betrayed. When we are in a new gig, our teams watch even more closely. “Can I trust you?” “Are you like the last guy?” When we have been with a [.] The post A Matter of Trust: Why I Trust You, Why I Don’t appeared first on Let's Grow Leaders.
Let's Grow Leaders
NOVEMBER 22, 2012
In the spirit of Thanksgiving, there have been so many great posts on gratitude this month. Today, I offer you links to insights from fellow bloggers on the art of gratitude. Why Be Grateful? The Pursuit of Peace: Thanksgiving as a Lifestyle by Andy Tix Andy Tix shares the positive psychological benefits of gratitude and offers [.] The post Gratitude Parade: Great Posts on Gratitude and Thanksgiving appeared first on Let's Grow Leaders.
Let's Grow Leaders
SEPTEMBER 17, 2012
Today, Rosh Hashanah, marks the beginning of the Jewish New Year. Although I am not Jewish, I am intrigued by the concepts surrounding this holiday, particularly the ritual of teshuva– a time to forgive and seek forgiveness. When making teshuva, people reflect on the year and consider the people from whom they need forgiveness… and [.] The post Forgive and Refresh: Returning to The Leader You “Meant to Be” appeared first on Let's Grow Leaders.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
SEPTEMBER 20, 2012
Over the years, I have used strategic storytelling workshops to help drive key messages, build teams, and enhance communication skills. Today, I share the story of how my interest in that began, and why I frequently use it in my leadership today. The Strategic Story Behind Strategic Storytelling Many years ago back in my HR [.] The post A Strategic Story about Strategic Storytelling appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 27, 2012
You had a great year… you worked hard, you achieved results, and learned along the way. Great… now what can you discard? 2013 will bring new challenges, exciting initiatives and inspiring ideas. With that will come more work, new project plans, and of course new metrics and reporting. The new initiatives will come [.] The post Discard and Replenish: What Will You Stop Doing in 2013?
Let's Grow Leaders
DECEMBER 6, 2012
In yesterday’s post, Soliciting Upward Feedback: How To Get Your Team To Tell You the Truth, I shared tips for creating a safe environment for feedback. Of course, there is the other side of this conversation: how to tell your boss the truth in a way she can hear it. I learned this one the [.] The post How To Tell Your Boss The Truth appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 5, 2012
Today’s post is a direct response to a subscriber’s question: “I would love to hear your thoughts on eliciting candid feedback from your team and stakeholders? How do you get your team to take the risk of saying what needs to be said to those in power? How do you go about it? What suggestions [.] The post Soliciting Upward Feedback: How To Get Your Team To Tell The Truth appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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