Let's Grow Leaders
DECEMBER 23, 2013
'“Mommy, I’m not a leader.” Why do you say that? “Because John is the one that tells us what to do on the playground and we follow him. So that makes me a follower.” Ugh. Tricky. I’m not impressed by John’s “leadership.” I want my son (and all young children) to see kindness, […] The post 8 Ways to Nurture Leadership in Young Children appeared first on Let's Grow Leaders.
On The Job
OCTOBER 28, 2013
'There have been many complaints by some companies that they can’t find people to fill positions, despite a 7.3% unemployment rate. What gives? Are the unemployed a bunch of no-talent, bottom-of-the-barrel drudges who should never be given a job? Hardly. Check out Twitter or LinkedIn, and you’ll find experienced, smart, driven people looking for work.
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Penelope Trunk
DECEMBER 16, 2013
'You know authenticity is how you connect with people, but it’s hard to know how to gain authenticity. Just wanting it does not increase it. Also, our perception of what is authentic changes. For example, five years ago, when social media was new, authenticity was transparency. Today, with most things feeling transparent, authenticity is something more nuanced. 1.
Eat Your Career
AUGUST 14, 2013
'Networking. The word alone strikes fear in the hearts of many. It’s so awkward and uncomfortable! It’s so inauthentic! It’s just so…so…exhausting. That’s why many professionals put it off. If you’re happily employed and your career is chugging right along, networking often gets put on the backburner. I see a lot of people who only start thinking about networking when they “need” something—like a new job, for example.
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Strategy+Business
FEBRUARY 10, 2013
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Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JULY 18, 2013
'You know they can do it. They’re scared. Their lack of courage is a downward spiral. Fear stops trying. Lack of trying creates doubt. Doubt affirms negative self-perceptions. It breaks my heart to watch highly qualified, talented people let scared stop them. And yet, it’s hard for those born with a few extra confidence genes [.] The post 7 Ways to Inspire Courage appeared first on Let's Grow Leaders.
Let's Grow Leaders
MARCH 14, 2013
According to the 80 20 Rule, 20% of your team is carrying 80% of the load. If that’s the case, 80% could do substantially more. Have you come to except the Pareto Principle as a given? Of course, your performance management structure counts these slackers to make for a nice bell curve. So maybe it’s easier to [.] The post How to Break the 80 20 Rule appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 22, 2013
'Patience is the support of weakness; impatience the ruin of strength -Charles Caleb Colton “Karin, we should be able to have this project done by the end of the year.” I listened impatiently as the team broke down the timeline, contingencies, and tasks. They were the experts, and the project involved heavy IT lift–never fun. I [.
Let's Grow Leaders
OCTOBER 23, 2013
'If your house is on fire, you want to know there’s someone calling the shots. More importantly, you pray for a team of strong, skilled, and courageous followers. My husband’s a firefighter, he knows the life and death importance of following well. My friend, a Battalion chief leading the City’s firefighters, shares great stories of […] The post How to Be a Great Follower appeared first on Let's Grow Leaders.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
MAY 23, 2013
'This was a farewell. The last concert of the year for the high-school orchestra. The seniors wore roses and beamed with personality. The conductor held up his baton, and the music began. Powerful. Brilliant. Exciting. A send-off to the next phase of their lives. Then…he looked at the orchestra and grinned. He stepped off the [.] The post Orchestra Without a Conductor appeared first on Let's Grow Leaders.
Let's Grow Leaders
NOVEMBER 20, 2013
'Without executive support your project will fail. You need funding, headcount, and time. Your team’s counting on your to manage up well. You’re looking for the secret sauce to convince your boss. Start by avoiding these 5 mistakes. 5 Big Mistakes When Communicating with Executives 1. Over-Confidence Executives are suspicious of rose-colored glasses.
Let's Grow Leaders
AUGUST 19, 2013
'“Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young.” -Henry Ford Competent, lazy leaders are dangerous. “Why fix something that’s working?” “I was promoted to this position for a reason.” “I’ve seen this movie before.” Beware of highly skilled, non-learning leaders.
Let's Grow Leaders
OCTOBER 30, 2013
'“Children have one kind of silliness, as you know, and grown-ups have another kind.” ? C.S. Lewis The deal was important and could lead to future work. I was impressed with this company, but had some valid concerns. They brought their Chairman to the table to help close the deal. “Karin, I know you’ll be very […] The post Strategic Silliness: When to Lighten the Mood appeared first on Let's Grow Leaders.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
SEPTEMBER 4, 2013
'Many readers write to me and disclose, “I hate my job.” You’ve gone from skipping to work, to dragging your butt. Little annoyances mushroom in the dung of frustration. Reasons vary: a witchy boss, unrealistic expectations, downsizing pressures, stagnating gifts, unrecognized contributions. You’ve considered quitting, but that’s a bold move and another post.
Let's Grow Leaders
NOVEMBER 8, 2013
'Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. After all this was a recognition focus group for the top reps in this enormous call center. Several of whom were on the short-list to become team leaders. I smiled gently, […] The post How to Be a Better Team Leader: A Case Study appeared first on Let's Grow Leaders.
Let's Grow Leaders
SEPTEMBER 20, 2013
'I’m delighted to present the September edition of the Frontline Festival. This month’s focus: Leadership Development. I encourage you to read the insights and share your perspectives. Namaste. Leadership Development Jon Mertz of Thin Difference offers, You Are Born to Be Brave: How Do You Sustain It? “To be an effective leader, we need to understand where our [.
Let's Grow Leaders
OCTOBER 4, 2013
'Everyday your team is doing great work. Sometimes you miss their stories. Some folks will go home and tell their stories around the dinner table. Others can’t, or won’t. Don’t let stories go unheard, or untold. Find ways for them to share impactful adventures. Story Listening Made Easy I lead a remote team, scattered […] The post The Simplest Way to Hear the Best Stories appeared first on Let's Grow Leaders.
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Let's Grow Leaders
DECEMBER 20, 2013
'Welcome to the Holiday Edition of the Frontline Festival: Expert Advice on Gifts and Giving. In addition to sharing their posts, I invited each thought leader to share their “leadership gift” in one or two words. Engaging a Giving Spirit Jon Mertz, Thin Difference shares The Unboxed Life: Giving To lead more fully, we need to […] The post Expert Advice on Gifts and Giving: A Frontline Festival appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 18, 2013
'Your team decides what you can handle. Like parents protecting young children, they safeguard you and themselves. They anticipate tantrums, and work around them. They’ll even throw in a few things “they’re worried about,” to make you feel better. Don’t blame them. You’ve taught them well. Your well-intended intensity sends them to the nearest diaper genie to […] The post 7 Reasons You Won’t Hear the Truth appeared first on Let's Grow Le
Let's Grow Leaders
AUGUST 2, 2013
'Great leaders open doors for other leaders. Great leaders also know when to knock. Be a door opener. Learn how to knock. Who’s opened doors for you? What have you done to open doors for others? Bill Treasurer, author of Leaders Who Open Doors, is collecting stories of leaders who have opened doors, or [.] The post Super Leaders Open Doors appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 16, 2013
'“I’m so sorry, I whispered before he could even say hello.” It was Sunday afternoon, and it was the third time I had to call. He graciously spoke what we both knew was technically true, “Karin, no worries, this is my job.” But it had been a long couple of weeks, and I […] The post Winning When the Troops are Tired appeared first on Let's Grow Leaders.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
NOVEMBER 27, 2013
'“To give thanks in solitude is enough. Thanksgiving has wings and goes where it must go. Your prayer knows much more about it than you do.” -Victor Hugo His Thanksgiving Story “That’s not my Thanksgiving story,” Sam confided as we watched the joyous reunions of families with kids returning from college. “I came home from […] The post The True Story of Thanksgiving appeared first on Let's Grow Leaders.
Let's Grow Leaders
JULY 4, 2013
'Kids can, and do, make a leadership difference in their community every day. My nephew, Jared Herr and his friend Caton Raffesperger, have raised over $28,000 for Alex’s Lemonade Stand through their independence day lemonade stand in Gettysburg, PA. They share Alex’s story and their own journey in this short video. As Gettysburg celebrates the [.
Let's Grow Leaders
OCTOBER 1, 2013
'I raced for the airport parking shuttle, threw my bag on the rack and collapsed in the seat. The hectic schlep is too familiar. The stranger next to me smiled, “How’d it go?” Ugh, what’s this guy want? What ever he’s selling, I don’t need. I’ve been on that shuttle many times…texting, returning calls, trying […] The post Don’t Miss Your Connections appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 9, 2013
'He’s driven, ambitious and successful. HIs boss loves him and he’s on the fast track. His peers are getting snarky, but he doesn’t have time to worry about that crap. They’re just jealous. “They’re not as serious about performance as I am.” “I’ve got a job to do, I don’t have time to make friends.” […] The post 5 Reasons Your Peers are Getting Snarky appeared first on Let's Grow Leaders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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