Let's Grow Leaders
MAY 19, 2014
'Go into almost any company and ask employees what annoys them most about the leaders in charge, and the list is unlikely to vary all that much. I love this Harvard Business Review video, The Biggest Mistake a Leader Can Make. Watch it, and I guarantee you’ll be singing along. . In fact, you may even think, See that! I’m a great leadership thinker too.
On The Job
DECEMBER 15, 2014
'As the economy improves, many people are starting new jobs and learning how to work for a new company and a new boss. But what many don''t realize is that your first few days on the job can set the tone for your time in that position, Complain about something on Day 1, and you may forever be labeled a whiner. Gossip about your old job in the first week and you may be seen as immature.
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Penelope Trunk
NOVEMBER 20, 2014
'Kate and I are getting acclimated to each other. I am used to how when I was coaching Kate she thought everything I said was genius. But now that she lives with me she would like me to not be so bossy. Kate discovers that the best time to talk with me is late at night when the boys are asleep and I’m too tired to work—that’s when I’m the least stressed out.
Strategy+Business
AUGUST 25, 2014
'Starbucks'' plan to pay its workers'' college tuition may signal a new era in how employers consider their employees.Sometimes the most obvious questions are the most crucial.
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Let's Grow Leaders
MAY 14, 2014
'Credibility is hard to establish and even easier to lose. The sad truth is I’ve seen really good leaders lose the confidence and credibility of their teams by making well-intentioned and innocent mistakes. I’m not talking about the big stuff like lack of follow-through or breaking commitments, but the subtle shifts that undermine all the trust you’re working to build.
Professional Development Brief brings together the best content for development professionals from the widest variety of industry thought leaders.
Let's Grow Leaders
JULY 2, 2014
'Angelle Albright had every reason in the world to say “why me.” Angelle was just 38 years old going through her second round of chemo treatment for the most aggressive form of breast cancer when she had to evacuate her New Orleans home during hurricane Katrina. While cancer was wreaking havoc on her life, the hurricane destroyed many of her family members homes.
Let's Grow Leaders
JANUARY 13, 2014
'Shortly after joining a new church, the council president enthusiastically revealed that I was part of their “volunteer leadership succession plan.” I politely declined and spent the next month working to act less “leader-like” at church. Plus, I figured if I skipped coffee hour, I could dodge the recruiters. Busy people freak out when asked […] The post How to Recruit Leaders in Your Volunteer Organization appeared first on Let's Grow Leaders.
Let's Grow Leaders
APRIL 9, 2014
'My German Father-in-law would call trying to fix this negative workplace, Furzen gegen den Donner, “farting against thunder.” I’ve got to admit, the description I got on the other end of the phone was pretty bad: little to no recognition, development, or teamwork…combined with long hours, limited resources, lots of finger-pointing, and the uncertainty of a new […].
Let's Grow Leaders
MARCH 7, 2014
'He was the poster-child for passive aggressive (at least that’s my side of the story). In an effort to keep the peace, I’d tried to shake it off. I’d kept my mouth shut, and encouraged my team to take the “high road.” But the high road was getting bumpier with time. With all this #meanit […] The post When Passive Aggressive Meets the Truth #meanit appeared first on Let's Grow Leaders.
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Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.
Let's Grow Leaders
JULY 23, 2014
'If you bring all of who you are to the leadership table, some people will hate your style. In fact, it’s likely that a few “important” people will not “like” you. Authenticity is intimidating, and scares those with the most to hide. Far easier to lead like everyone else and be groomed to fit a mold. Similarly, letting people see who you are and hear what you really mean makes you vulnerable.
Let's Grow Leaders
OCTOBER 1, 2014
'“Will or skill” is an insufficient question when addressing performance issues. This model works okay if it’s truly a “skill” issue because managers know what to do next. They train, coach, or assign a buddy. But the “will issue” answer often begins a slide down a slippery slope of assumptive questions: Why doesn’t she care?
Let's Grow Leaders
AUGUST 29, 2014
'Joe’s a bright guy and his idea was solid. His data seemed right intuitively, but we had a few questions. My peer started with a softball. Joe responded with a stutter, swing, and a miss. He made the cardinal sin of answering tough questions– he made stuff up. He wasn’t exactly sure of the answer, and he took a chance that we were dumber than he was on the topic.
Let's Grow Leaders
JANUARY 29, 2014
'“Sam” was beaming with excitement as he told me about his promotion. He was in the throws of a transition from supervisor to manager, He’ll now lead leaders. ”…but it’s scary,” he added. “I know I have to handle this whole thing differently. I was very close to my team. We talked about everything […] The post How to Succeed as Scope and Scale Increases appeared first on Let's Grow Leaders.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Let's Grow Leaders
JUNE 18, 2014
'Your strategy is only as strong as the ability to execute at the frontline. You can have all the great plans, six sigma workouts, and brilliant competitive positioning in the universe, but if the human beings doing the real work lack the competence, confidence, and creativity to pull it off, you’re back to muddling through. The team leader role is a tough gig.
Let's Grow Leaders
DECEMBER 5, 2014
'Executives are naturally a tough audience. They’ve got limited time, competing priorities, information overload, demanding bosses, and pressure to make great decisions quickly. Your job is to give them all the information they need in a way they can easily digest. Most of us have stories of times when the message we tried to send was not the message received, and the tidy PowerPoint presentation spiraled downward in a frenzied fiasco. 9 Mistakes To Avoid When Presenting to Executives. 1.
Let's Grow Leaders
JANUARY 6, 2014
'We’d spent the last 5 days reconnecting as a family, completely dark from any semblance of social networking. Alright, I’ll be honest… all networking…each night my husband and I requested a table for 4 on this 5 night cruise to Mexico. It’s cool to meet other travelers… but not this time, we needed family and […] The post Effective Networking: 6 Secrets Your Kids Know appeared first on Let's Grow Leaders.
Let's Grow Leaders
AUGUST 25, 2014
'When I heard his story, I wanted to scream with him and for him. But screaming at water under the bridge just brings more rapids. I paused for what was an uncomfortably long time. Then, I whispered, “I know this hurts. But you have to stop. Kick and scream and get it all out, and then take a deep breath and take off on the high road.” It’s true that John didn’t deserve this.
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Let's Grow Leaders
MAY 23, 2014
'I’ve yet to meet a manager who admits to being a micromanager, but according to micromanagement expert Harry Chambers and other corroborating research , the majority of workers indicate that micromanagement has interfered with job performance. I imagine the disconnect is that it’s rarely an either/or situation. Micromanaging is a dysfunctional behavior that most leaders fall into from time to time.
Let's Grow Leaders
FEBRUARY 21, 2014
'Today’s post is from Bill Holston, Executive Director at Human Rights Initiative of Northern Texas. Bill is a regular commenter in our LGL community. As I’ve gotten to know Bill, I’ve been inspired by his amazing career transition. The work his team is doing changes and saves lives. I invited him to share his […] The post Transitions: An Inspiring Story of Meaningful Work appeared first on Let's Grow Leaders.
Let's Grow Leaders
MARCH 3, 2014
'Welcome to Mean It Madness Month on Let’s Grow Leaders. My sister, Jill Herr, works is a healthcare executive and speech pathologist, my nephew, Jared Herr (middle school) and son, Ben Evans (college), are active student leaders. We’re all disturbed by a pattern we see across many contexts. The severe consequences of people not saying […] The post Mean It Madness Month on LGL #meanit appeared first on Let's Grow Leaders.
Let's Grow Leaders
FEBRUARY 3, 2014
'Every time “Elizabeth” asks her boss, “Carol” for feedback, Carol tells her she’s “doing great.” But this is Elizabeth’s 5th year in the same job and she’s starting to wonder. She’s watched peers who don’t seem any more qualified get promoted or selected for special assignments. Her performance reviews are always solid, but never outstanding. […] The post 8 Questions You Should Ask Your Boss appeared first on Let'
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting. With productivity, profitability, and your employer brand on the line, leadership is turning to HR to engage employees and recreate your culture in different working models.
Let's Grow Leaders
FEBRUARY 10, 2014
'“Hello, How are Y…?” “Carl” interrupted my greeting before I could finish. “Karin, I have to leave my company.” Not your typical Saturday morning phone call. He was fired up. He’s an old friend, and he’d been with his company for nearly two decades. I figured he was calling to have me […] The post When Running Away is Running Toward appeared first on Let's Grow Leaders.
Let's Grow Leaders
DECEMBER 10, 2014
'If you’re just tuning in, I’ve been teaching an MBA course on Managing Difficult Employees and gave these “students” (read that, really smart working millennials with big jobs in our nation’s capital) “homework” to developing an approach to manage their difficult employee and to journal about it. If you missed Monday’s post , best to start there.
Let's Grow Leaders
OCTOBER 22, 2014
'Great leaders help teams visualize a winning future. They arm their team with the courage and audacity to remove roadblocks and galvanize people toward “impossible” feats. Take John. John had been in tough situations before, but this time the cocktail of challenges was just too much. He needed more time, more resources, better systems, and the uncertainty of the restructure was distracting to everyone, including him.
Let's Grow Leaders
AUGUST 22, 2014
'Welcome back to the Let’s Grow Leaders Frontline Festival. Our August Festival is all about Humor in the Workplace. Thanks to Joy and Tom Guthrie of Vixwerx for the great pic. “Everything is funny, as long as it’s happening to somebody else.” - Will Rogers. Humor and Leadership. “A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” – Dwight D.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
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