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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. In all these scenarios, there are sound ethical reasons for the information to remain secure. 1) “I protect sensitive information. Maybe it’s a personnel matter.

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Your Second Brain: the answer to information overload

The Creative Life

We're all drowning in information. The post Your Second Brain: the answer to information overload appeared first on The Creative Life. Building a second brain manages that, and frees your mind for creative thinking.

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Trauma-Informed Complimentary Masterclass

IAPC&M

International Authority for Professional Coaching & Mentoring (IAPC&M)) - The Leading International Accreditation Body for Coaches & Mentors The post Trauma-Informed Complimentary Masterclass appeared first on International Authority for Professional Coaching & Mentoring (IAPC&M)).

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4 Ways to Better Communicate Complex Information

On The Job

That's because the boss understands that while the information you share is important, it's also critical that you communicate it so that everyone gets it. Here are some ways to communicate complex information: 1. Why should anyone care about your information? Not just people in your department. Don't assume anything.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

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Proactively Review Your Contact Information

International Coaching Federation

You can also manage your ICF email subscriptions to ensure you are receiving the content you are interested in. The post Proactively Review Your Contact Information appeared first on International Coaching Federation. You can find additional instructions for each step on our website.

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Informational Interviews: Not Just For Rookies

Let's Grow Leaders

A common misconception is that “Informational Interviews” are only for folks starting out in their career. Sure informational interviews are a great idea for the new college grad, but they can be game-changing later in your career as well. Tips For Conducting a Great Informational Interview. Both were worth the effort.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

In this exclusive webinar with Stela Lupushor, you’ll learn how to do all of the above, and you’ll also walk away with new perspectives on: Evolving employment value proposition: exploring the changing social contract between employees and employers, and ways organizations can redefine the value exchange Workplace experience: rethinking the workplace (..)

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

You will discover your mind's untapped potential, which will enable you to recall information such as names, numbers, presentations, instructions, proverbs, foreign languages, software commands, technical terms, laws, statutes, training material, and even more.

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Two Sides of the Same Coin: Recruiting & Retention

Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum

Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions. Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting.